RocketPlay Casino – generell diskussion (sida 12)

Hello, I understand your disappointment. However, the email you received explained something a little different. I can imagine it feels personal, but this has nothing to do with how active you are or how long you’ve been with the casino or with us.

Unfortunately, this casino has been offering players bonuses for leaving positive reviews, and we’ve been dealing with this practice for several years now. Under these circumstances, it’s difficult to tell which reviews were submitted for a reward and which reflect an independent experience. That’s why we’ve had to reject almost every review of this casino.

We’ve contacted the casino more than ten times and were assured they would stop doing this. Yet here we are again.

I understand how this sounds, especially if you simply wanted to share your experience. But we need to keep the user rating as unbiased as possible. Please don’t take it personally.

As you can also see, most of your other casino reviews have been approved, and you’ve shared plenty, so thank you for that. I hope this helps illustrate what I’ve just explained.

i can assure you my review is real. i closed my account there after trying it, but i understand the process, it might be worth highlighting in the review section they are known for fake reviews as i was not aware of this

Jag testade RocketPlay och först fångade bonusarna min uppmärksamhet, men jag tappade intresset efter att ha läst villkoren. Att behöva kontrollera vilka slots som räknas och hur mycket jag kan satsa på varje snurr är en riktig avskräckning, så jag slutade med att spela utan bonusen.

I understand that these conditions may not seem very appealing to you, but I would say they are quite common for bonuses at almost any casino, not only this one.

Rules specifying which games contribute towards the wagering requirements and the maximum permitted bet are standard bonus conditions and seem fair to me. It is always better to read them carefully beforehand than to be surprised later because you played an excluded game or placed a bet above the allowed limit.

Yes, I hear you, and I have no reason not to believe you. Quite the opposite, to be honest.

We did discuss the idea you suggested. However, the last time I exchanged emails with our contact at this casino, I was assured they would take care of the situation. That’s why we didn’t take that step.

There’s also a technical side to this. It’s one of the few casinos where we haven’t been able to find a workable solution, and adding a special feature to the website isn’t something we can prioritise at the moment.

So yes, I hear you, I understand your point, and I appreciate you bringing it up. I’m sincerely sorry that we don’t have a better solution for this situation. I really mean that.

Dear dotdotdot,

Thank you for sharing your thoughts. We would like to reassure you that we do not offer bonuses or other rewards in exchange for reviews or forum posts on Casino Guru.

We welcome honest feedback from every player and do not ask for exclusively positive reviews. Every player’s perspective matters to us, regardless of their rating or the experience they describe.

We value being part of the Casino Guru community and respect its rules on independent reviews.

Dear Radka,

We have sent you an email with further clarification and supporting materials addressing the concerns raised in this discussion. We would like to reassure you that we do not offer bonuses or other rewards for reviews on Casino Guru.

We take your concerns seriously and greatly value our cooperation with your team. We respect the platform’s rules and would be happy to address any outstanding questions directly with you.

Dear monpety,

We’re sorry for any confusion you may have experienced. If you have any questions about bonuses or need further clarification, you’re always welcome to contact our Support Team. They’ll be happy to explain everything in more detail.