Tucan casino review (sida 2)

Fingers crossed

How did it go? I have the same problem with this casino. My verification went fast. But withdrawal request is taking forever.

I played all the money like a fool and closed my account lol, wish you luck

Have you reviewed the casino? Something is fishy. All verifications done but withdrawal request takes forever.

I implore you to check their terms to see if Sweden is a restricted country .

they consistently void UK player winnings after KYC due to Uk status , even after accepting Uk players and taking UK deposits

But their support has a option in Swedish? And also they see where I live on the verification documents. Are they really allowed to take payments from players from restricted countries??

Crazy isn’t it?

have a a read on this site about Mad Casino and their other sites (Tucan,Kingdom, Dracula , Aphrodite, Tenbet etc…)

the complaints are littered with UK players being able to sign up, deposit , play , win , verify accounts just fine then if they haven’t breached bonus rules or restricted games, they get an email saying winnings voided as the Uk is a restricted country (and it does say it in their terms but when you challenge them on this they ask you to email support asking if you’re allowed to be on the site which never replies) .

its all very smart and a good way to get deposits then not pay at the end.

if Sweden is on that list in their terms, just be prepared for the worst.

That is crazy. How can they review my adress and say it is fine but im not allowed to play. Or…. I am allowed to play but not allowed to win. This cant be legal… can it help to make a complaint here?

Yeah the latter , allowed to play but withdrawing money is another matter.

a complaint here will help as I’m sure they have paid some people but if your country of residence is restricted in their terms it could be tough, if they’re a good casino they will pay out if they take your money but this family of casinos (Mad , Tucan etc) have an atrocious reputation.

I won £900 on Wino (one of their casinos) and they voided my winnings for bonus abuse but I think if I hadn’t broke bonus rules they would have voided based on my country of residence (Uk)

they told me it would be 36 hours to review my withdrawal after I’d been verified (excluding weekends) it’s been 36 hours now and I’m starting to get the typical ‘our finance team is currently facing delays’ that typical of a scam casino, I’d imagine this will just continue indefinitely now but we will see

168 hours for me, still same answer!

It is currently under review, but players cannot see it yet because it is not finished. In any case, the casino does not have a particularly impressive safety index, and I can see that several players are encountering the same problem. 

One solution could be to file a complaint on our website, but I cannot guarantee that it will have a positive outcome. We don't know whether the casino will communicate with us or not. 

If it ever happens that a casino restricts your country and you verify yourself with all the correct information, and the casino knows that you are from a restricted country but still accepts deposits, but has a problem when you win, please let us know and we will try to help you with this situation with what you mentioned- complaint. 

So I placed a bet with Tucan last Monday and won £800 4 days in waiting for KYC and only after constant emails was in then passed. Now it's 8 days and I have had zero payout. I was told emails have been sent to the finance team but that was a lie as one advisor admitted nothing had been sent. I have been told the payout was rejected by my bank that's also a lie as I use crypto. I have been told they can't talk to them buy one advisor as it's a different department but advisors have told me they have been chatting with them and my payout will be with me on that day but nothing came. I was told it takes 36 hours but as I pointed out they advertise 4-5 hours but it's been 60 since KYC authorised my documents. Has anyone Genuinely pay payed out by this guy's are is it all lies

Hi, I think that several players are waiting for their money, as you can see in the thread. 

What surprises me is that every admin gives you different information about your withdrawal. That's something that would upset me just as much as it upsets you. The part about the bank is especially funny.

But I would like to add that we give casinos 14 days to pay out players, and if they fail to do so, you can come to us and we will try to help you.

Do you think you can hold out for a while longer? 🙂

That's great news that you are willing to help I honestly thought this was going to be a massive loss. I can wait but they have now removed the chat button function so I'm worried there just going to shut my account down rather than pay me

It's possible that something like that will happen, but let's not get ahead of ourselves. Taking away your live chat button is probably not the best way to retain customers. 

As for assistance, we will do our best, but there is no guarantee of success. I wanted to point this out so that you don't assume that we will be able to help you 100%.

First, we need to see how the casino responds and whether they are willing to talk to us at all.

I hope they are. 

Well that's email number 50 from these clowns

Dear Craig,

Thank you for reaching out.

At this stage, we currently have no further updates from our finance department regarding your withdrawal request. Please rest assured that your case is being handled with priority, and there’s no need to worry — your funds are safe, and the team is doing their best to finalize all pending transactions as soon as possible.

We understand this delay may be frustrating, and we truly appreciate your continued patience and understanding while we wait for the next update from our finance team.

Kind regards,

Elena

Tucan Casino Support

That's probably the standard response from the casino. It's a general statement, but as I said, let's not jump to conclusions and wait for the outcome.

Maybe you'll end up having a better experience than you expected, and if not, we'll be here to help.🙂

After the 14 days, can you do charge backs from your bank if the money was deposited via Mastercard or debit card or does that only work for credit cards? Based on dealings I’ve had with a previous scam (slotsangel to name them) the responses are very similar and I’m 99% tucan is as well now