Play Fortuna Casino – generell diskussion (sida 2)

Han behöll 3450 euro och erkände ingenting

Fine. It seems that you are convinced that Play Fortuna Casino decided not to pay out 3450 euros.

Do I understand that the casino has not yet provided you with an explanation saying what you eventually did wrong?

Why don't you complain about Play Fortuna too, please? I would certainly do so. In this case, there is an even higher chance of casino cooperation than the other one you have complained about.

Play Fortuna betalade mig inte 3450 euro utan förklaring, räkningen bara försvann, det var i början av året utan förklaring.

Umm, I truly don't follow you here. 🙁Could you please help me understand why you're putting in so much effort now, after such a long time has passed, rather than earlier? At this moment, I fear to say there is nothing left to add.

"Jag har ett liknande problem med Play Fortuna (inloggning: dimaze952). Den 21 september 2026 begärde jag ett uttag på 15 000 rubel. Kasinot skickade ett kvitto med statusen "Slutförd", men pengarna kom aldrig fram. VTB Bank avvisade transaktionen enligt federal lag nr 115 och returnerade pengarna till avsändaren. Supporten (Maximilian) har hållit på i två veckor och krävt en video av min bankapp (som är osäker) och hänvisat till "finansavdelningen". De har inte gjort betalningen och kommer inte att tillhandahålla en ADR-leverantör. Jag begär en utbetalning i USDT TRC-20."

If VTB has confirmed that the payment was rejected and returned, the casino’s "Completed" receipt doesn’t resolve the missing withdrawal. The important question is whether the casino or its payment provider has received the returned funds and can arrange another payout.

Do you have written confirmation from the bank showing the return date and transaction reference? Also, has Play Fortuna agreed to your request for payment in USDT, or is that still awaiting a response?

Your concern about recording your banking app is understandable. Ask whether an official bank statement or return confirmation would suffice instead, and never include login credentials, PINs or security codes in a recording.

Since you requested the withdrawal on September 21 and it remains unpaid, I recommend submitting a complaint through our Complaint Resolution Center. Our team can assess the payment records and the casino’s handling of the return, although we cannot promise payment through your preferred method.