Oh no, I was hoping the issue was about to be resolved, yet you seem to struggle with it still.
Do not worry, though; my colleagues are prepared to file the complaint on your behalf.
First of all, email complaint@casino.guru the complaint description, a screenshot of the related communications, or anything else you have on hand.
Secondly, in order to prevent this from happening to others over again, I would kindly ask you for help:
please, send us the error update via email at community@casino.guru:
1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.
2) Add the exact time and also tell us the time zone (the best would be in UTC)
3) An IP address would be great too if you are able to find it.
Here are also a few tips to deal with the problem provided by our chief developer:
"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a Virtual Private Network (VPN) browser plugin or program.
Some VPNs send traffic that violates the law or websites' terms of service.
Here are the top 3 things I would suggest.
1. Check your IP address - If there are any suspicious activities from your IP address and is marked for spam then Google will throw the reCAPTCHA message and stop you for verification.
2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and track your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.
3. Check malware and browser extensions - If you are frequently seeing "I’m not a robot" message then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool"
I'm sorry for the mess; we could use any help detecting and resolving the issues, but mostly we've been receiving very limited feedback.
I keep getting told to wait for an email and itl be within 24 hours but iv heard the same thing every day
5th withdrawal just been rejected and tried to request again and now when I try request it comes up " Provider is not available at this moment"
Guys these are complete scam I wasn’t paid 7934 euros and didn’t do anything wrong after about a month was told I violated bonus terms which I didn’t. Also had the same with 7 bets there sister site and also there is a new one on the scene called 24bet for future reference and they all use the same zendesk customer support and same names in the chat. Casino guru will try and get involved but they won’t respond and will end up getting blacklist points but unfortunately this doesn’t help you recieve funds. When I did research into 7bets they’re apparently scammers from Nigeria who try there luck despite them getting bad reputations and I dread to think the money they’ve scammed out of people as they never ever payout. I’m sorry this isn’t what any of you want to hear but the best thing you can do is learn like I did for future and move on 😢😢
Unfortunately, the safety index of this casino says it all.
You can still try to file a complaint, but until now we had no luck in communicating with them whatsoever.
If your complaint goes unresolved though, it will help to lower the casino's rating even more, at least.
So, here is the link where you can submit your complaint if you'd like to help bring them lower.
If you experience any issues, let us know, and we will try to figure out the way.
I'm sorry for the error when trying to file a complaint. We get that quite a lot lately and are trying to fix it.
Try to use a computer if you are trying to submit it from your phone, and if not, write directly to our complaint team at complaint@casino.guru, please.
Let us know about any updates as well.
Unfortunately, we have no active casino representative here on our forum, as I can see, so that would probably be a no-go to get any answer from the casino here. 🤷♀️
Så efter 2 veckor raderade de alla mina pengar och sa till mig i chatten att jag brutit mot bonusreglerna haha
aldrig använd och bonus...
Se upp och spela inte här! BLEDREG
So After 2 weeks they deleted all my Money and told me in the Chat I violated the Bonus rules haha
never used and Bonus …
Watch out and don’t Play here ! SCAM
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
En plattform skapad för att visa upp alla våra åtgärder som syftar till att förverkliga visionen om en säkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mål är att hylla de bästa och mest ansvarsfulla företagen inom iGaming och ge dem det erkännande de förtjänar.
Casino.guru är en oberoende källa till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av någon speloperatör eller några andra institutioner. Alla våra recensioner och guider skapas med största objektivitet och ärlighet, efter bästa kännedom och bedömning av medlemmarna i vårt oberoende expertteam. De är emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, rådgivning i juridisk mening. Du ska alltid själv säkerställa att du uppfyller alla rättsliga skyldigheter innan du spelar på ett utvalt casino.
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