Pistolo Casino – generell diskussion (sida 3)

What kind of problems do you experience exactly, please?

Jag har lämnat in ett klagomål som beskriver problemen.

They did not engage or respond to Casinoguru about a complaint, the Anjouan gaming authority does not respond to complaints. Many other players have posted the exact same issues and problems via reviews and complaints yet for some unknown reason Casino guru has given the casino an 8.5 out of 10 rating. My complaint was unresolved as Pistolo casino did not engage or respond but the rating remained the same.

Personally i respectfully believe that if Casinoguru ignores the negative reviews and unresolved complaints then they are also responsible for misleading player with unrealistic rating

Same here and heard nothing in response

Okay.

I'm really sorry that the casino was not willing to communicate with our team regarding your complaint.

Please know that the safety index of every casino goes down whenever there is an unresolved complaint, and it depends on the amount of how many black points will be given.

I can see that on Wednesday it will go down to 8.1, actually.

Also, please know that user reviews actually don't count in the safety index. 🤷‍♀️

För alla, här är en beskrivning av problemet:

Jag råder till försiktighet med detta casino. Jag var inledningsvis ganska imponerad, tills jag vann en stor summa och ville ta ut den. Jag har väntat i över två veckor nu på det första av tre uttag på 500 euro. Casinot har en daglig gräns på 500 euro, med maximalt tre uttag. Ytterligare 1 500 euro finns fortfarande på mitt konto, och jag kan inte ta ut dem eftersom jag har det maximala antalet uttag som väntar. Kontot är verifierat och jag har redan mottagit uttag.

När jag ställer frågor via livechatt får jag alltid bara ursäkter.

Jag tvivlar nu på allvaret i detta casino.

Alla som har haft negativa erfarenheter bör rapportera detta på alla tillgängliga portaler.

Hallå. Samma sak gäller mig. Vänta. Jag har väntat på ett uttag på 500 euro sedan den 28 juni. Jag frågar om det dagligen i livechatten och får alltid samma ursäkter. Jag har också skickat flera mejl, och de ger mig alltid samma ursäkter. Det konstiga är att efter att ha tagit ut 500 euro gjorde jag ytterligare ett uttag på 250 euro, och det fanns på mitt konto tre dagar senare. Det är verkligen konstigt alltihop.

Precis samma sak hände på Spins247 casino. Jag har haft tre uttag väntande i två veckor, och ingenting har hänt. Casinot ska stänga den 11 augusti, och jag är nyfiken på att se om jag får mina pengar. Det är totalt 1 350 euro.

Hälsningar Patrick

Tack för informationen, det verkar finnas något slags system. Jag har också rapporterat händelsen till Trustpilot. Om pengarna inte kommer fram kommer jag åtminstone att uttrycka mitt missnöje i alla möjliga forum och varna andra för att spela på Pistolo.

Patrick, open a complaint against pistolo via the casinoguru option once a trend is seen then we can help other players avoid the same issues and the casinos rating will be marked down.

As ypu probably saw what I posted to another player with the same issue open a complaint, when pistolo doesnt reply as they never do the casino will be flagged as unsafe

Skicka gärna en länk till den

Så pengarna är borta?

https://casino.guru/complaint-resolution-instructions

Its on this site. Unfortunately i would imagine so the casino does what it wants and the Anjouan Gaming authority does not even respond but file a complaint via the casino guru complaint process they will advise you

Unfortunately I am just a player that got messed around

Hello, glad you submitted the complaint. Indeed, this is the most effective approach! It will take some time, but I expect the casino will soon be invited to join the complaint and explain its position.

Since your account was verified and you received payouts in the past, I guess they may "just" have a problem with delays, in the worst case, with its the payment provider...

I do not want to cause panic, but I believe it is more than just a coincidence that the casino has suddenly reported an issue with payouts. As far as I could see, in other cases some casinos lost payment providers, which means they are not capable of paying players in most regulated countries, such as Germany. Most pleasant version is that there have been just too many winners in a short period of time... who knows?

In any case, lodging the complaint was a great idea. My colleagues will take a look at it.

Hey! Thank you very much for helping others set up the complaints. Well done! I'm sorry your issue was ignored and I hope this is not the end.

I said the worst scenario is casino without working payment provider, but your unresolved complaint may open far worse situation. 🙁

Hej Radka, är det värsta fallet kanske konkurs?

Hello. For me? No, not really.

The worst for me is a change of strategy. Stupid excuses used against players so the money can be voided. Ignoring players complaints. Keeping the money with the facade that players did something wrong.

I spot two unresolved complaints ignored by this casino. I hope that both cases only represent the casino's poor judgment and actions!