PalmSlots Online Casino – generell diskussion (sida 7)

I alla fall vill de ha bevis för att fortsätta med utredningen, jag skickade skärmdumpar av mitt spelkonto, mitt saldo och påfyllningar på min hemmabank

Jag tog skärmdumpen innan de stängde mitt konto och sparkade ut mig

Jag är exalterad. Snälla håll mig uppdaterad. Självklart älskar jag dig också 😉

Hur många dagar efter din begäran om uttag spärrades ditt konto?

Som tur är har jag inte blivit blockerad än. Endast uttaget behandlas inte. 8 dagar nu!!!!

Tänk på att jag ansökte lördagen den 12:e, blev avstängd på måndagen och sedan stängde de kontot på tisdagen

Galet, otroligt. Jag håller tummarna för dig att allt kommer att ordna sig.

I clearly relate to your feelings when money is involved and you can't get any answers. I would be just as frustrated. But you don't need to lose hope and try to think positive, which I think you are trying to do. 

As for the complaint, Nick will get to it and it's good that you updated it. If you have any new information don't hesitate to add it there and here on the forum. 

Hopefully everything will be sorted out in due course and you will get your money.

Fingers crossed  🤞🤞☘️

Hi, I think it's quite an understandable move on your part and I would like to ask you if you could also let us know when you get a decision from an authority. It would certainly be of high value to us and to the players as well. 

As for the screenshots, it's also wise that you took them and kept them, as the evidence will certainly be needed in this case.

Anyway, my fingers are crossed for you too and I hope you will get your money as well, because I saw that you didn't win little. 🤞

I came across an interesting story - The site states the following in their policies:

7.3.14. Withdrawals shall be remitted only to the same customer’s account which the customer deposited funds from, meaning the original customer’s account. Palmslots reserves, at its sole discretion, the right to require the use of a specific withdrawal method. If applicable Palmslots could reverse the customer’s deposited funds instead of initiating a new withdrawal transaction.

Chat representative, says due to anti-banking rules :l from Visa and/or "We're updating our payment methods to be more efficient and user-friendly, so Credit/Debit card transactions are not fully up. For the moment you can use one of the alternatives." the Visa withdrawals are not available at the moment so I have to use another method. Isn't that peculiar if I may say? Can anyone comment on that? Not to mention the withdrawal will take ages as previous players stated before.

Goda nyheter. Jag har pengarna på kontot. Jag är så glad!!!! Jag var så rädd att jag blev lurad. Men allt är bra....

Hi, while the casino is updating the payment methods I don't think it's that strange. Of course, if you're used to depositing and withdrawing via the credit or debit card mentioned above, it probably won't make the player happy. But at least you got an answer, because in some casinos you might not have even left such information. 

On the other hand, the casino should allow an alternative withdrawal method for you if yours is not available. At least I think that's the way a fair casino should behave. 

However, as far as the withdrawal is concerned, we'll see how long it takes you and hopefully you'll let us know how you get on. I hope you won't have as many obstructions as other players. Good luck. ☘️

They do allow me different withdrawal method, however the reason behind it was not stated from the beginning.

What a great Friday we have here. 🎉🎉😊

I'm glad you finally got your money even though it took longer than expected. Patience paid off in the end and you can be happy. 

Anyway, I suppose you'd better choose another casino in the future or will you give this one another chance ? 

Yes, I think that if there are any problems with payment methods, it should be reported as soon as possible. Of course it's up to the casino itself, but as long as you've got an alternative, I think it might be fine. That's my opinion. 

I also hope that your withdrawal won't be dragged out like in the other cases and everything will be fine. Let us know then how it went. 

Marco 86

Efter dessa uttalanden från LiveChat Support med Nora är jag mycket skeptisk till allvaret i detta casino:

Nora

Du kan spela de spel du gillar, så att du kan kontrollera din rollover med sinnesfrid. Du kan se ditt aktuella omsättningsbelopp genom att klicka på ditt användarnamn och välja alternativet "Kampanjer".

Okej, så vilka spel betyder 100 % - Alla spelautomater, Scratch- och Casual-spel (exklusive versionerna nedan)?

Eftersom den nämnda listan inte finns där?

Det verkar finnas uteslutna slotspel, annars skulle det inte nämnas där!?

Nora

Jag rekommenderar att du bara kollar rollover när du spelar för att se till att allt är ok.

Nej tack. Jag gillar inte att köpa en pig in a poke.

Snälla berätta för mig vilka spelautomater som inte ingår :(

Nora

Jag skulle vilja berätta det, men jag kan vilseleda dig med felaktig information.

Det accepterar jag gärna

Nora

Så tack för att du kontaktar oss. Om du inte har några fler frågor kan vi avsluta chatten. Ha en trevlig kväll och var frisk!

Nora lämnade chatten

Jag vägras information. Ska jag sätta in först och sedan kunna ta reda på vilka slotspel som är uteslutna med en aktiv bonus?

Tummen ner !!

Det handlar om den personliga insättningskoden: WLC120FS50

Det finns specifika bonusvillkor:

https://palmslots1.com/tc-pages/private-casinobonus-fs

So you basically have to guess which games are excluded from wagering count? Now imagine you manage to clear the wagering requirements but you played a game that could be banned while a bonus is active and they simply void your balance, I'm sure this could happen, have seen similar scenarios in other casinos

Hi, in your case I would also reconsider whether I would eventually deposit in a casino. With the situation you described, it looks like you're buying a cat in a bag, which may not turn out well after all. 

However, I was intrigued by the response that "I would like to tell you that, but I could mislead you with wrong information." I do not think this is very professional and serious. 

Anyway, can you tell us how you finally made your decision and whether you deposited and played ? 

One week and no update for the withdrawal - There was an issue with the KYC on my payment methods, it was not stated how/what should be included in the screenshot and the only way i could see that there was an issue with the verification was when hitting the withdrawal button and it was showing the window of KYC. No email,no message about it.

7 dagar har gått för mig och betalningen behandlas fortfarande!

Dåligt casino har jag inte sett!