Novibet Casino – generell diskussion

Om du vill diskutera något relaterat till Novibet Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Jag gick med i detta casino, betalade den första bonusen på 280 reais och den överfördes inte 100 % till mitt konto.

Flickor, vi är skådespelare, vår tid är värdefull, vi leker med varandra, vi vill ha service.

Hi, so did you meet all the bonus conditions to be able to withdraw yes ? The casino didn't ask you to verify your account ? 

I see that you made your withdrawal two days ago, so you will probably have to be patient. 

Anyway, can you please show me which bonus you used ? 

Q I'm telling you, 100% Bonus, how can I show this, I used it once, the application does not show it now, I can't tell you

Do the images I sent you not mean anything? Do the money transfer receipts not mean anything? How can I give you information when all other information is given?

Dear player,

Where do you believe we have received your aforementioned transfers, please?

I'm almost certain you are not talking about sending them to the Community Team, am I correct? In any case, rather then sending an email, try to add the screesnots or images directly to your reply here on the forum to prevent other missunderstandings, please. You may do so by clicking/tapping the picture icon in the upper post menu:

I would also like to say we can't speed up the withdrawal process because we are not casino support. I advise you to be patient, though. Based on the payment option you chose, the withdrawals usually take a few days, even without weekends involved.

Yet I'm a bit confused about this: "I used it once, the application does not show it now"

Is your submitted withdrawal visible in your cashier, or is it related to something else, please?

PhotographAs you can see in the photos, there was a 100% first entry bonus, but I deposited 280 Brazilian currency, they should have given me 280 Bonus for this, they didn't, I want to tell you this.

Have you contacted the support regarding this issue, though? They should be able to help you out.

Let us know if you have any updates, please, so we can try to have a better look at it.

Ja, jag kontaktade dem, men de hjälpte inte, så jag vidarebefordrade detta till dig.

Titta, det kan ses på bilden jag skickade till dig igår, det fotot kom inte, jag hittade bara det fotot, ett kvitto som visar att jag satt in pengar på det här kasinot.

Okay, so it's actually that you didn't get the bonus you were entitled to, yes? When you contacted support, what did they tell you about this situation?

Jag är väldigt glad att du såg och förstod detta. Det här är en bra situation. Kan vi få detta pris från dem?

I saw that you had a complaint filed against this casino describing the same problem. Why didn't you reply in the end? Our team tried to help you. It might be a good idea to request a reopening of the complaint and our team will try to do their best. 

Sir, if I am sending money to casinos on the other side of the world and playing games in a virtual environment, I think you will defend my rights because I trust the group platform and I trust you.

I deposit my own money in casinos that I have never seen in my life and I do not know which country they are in. Why do I trust the group platform? If you do not solve my problems and the problems of people like me. If you don't solve their problems, these casinos will act as they want and this will victimize us. I trust you and I want the price I deserve from this casino.

I believe the most pressing matter is that you must cooperate; otherwise, our complaint specialist won't progress further. To use your language "to defend your rights" we need you to stay in touch. That's part of the bargain. Does it make sense to you?

Jag har redan skickat foton och kvitton till dig. Jag vill ha denna 100% bonus från detta casino. Detta är den första insättningsbonusen jag har rätt till.

Well, that's nice, but see what Radka writes? We are admins on the forum and we don't deal with complaints, or rather we don't solve them. If you feel that you were entitled to this bonus and the casino didn't give it to you, you can open a complaint and cooperate with our team. They will try to help you. 

However, the casino did not explain why they did not give it to you?

Jag ser att du inte kan göra någonting. Vi har korresponderat i ungefär en månad. Jag lämnade in ett klagomål och skickade alla nödvändiga bevis och foton till dig. Jag ser att du inte kan hjälpa mig. Jag kommer att bryta mitt förhållande till detta casino. Även om du är en lögnaktig casinotjuv så litar jag inte på dig längre. det är alltid så här.