tzoveno2 år sedan
Hi, I am sorry that you have to deal with the casino over such a small amount.
Could you briefly explain how this works and why you were supposed to receive those 25 euros? How did you reach the level that gave you this reward? Is it part of a VIP perk, or is it related to something else?
Do they have something written somewhere about it?
JA SJÄLVKLART OCH DE SVARAR INTE PÅ E-POSTMEDDELANDEN I CHATTEN JAG FÅR INGA SVAR
Jag ska också ge dig skärmdumpen.
Okay, my question is whether you received the rewards for the previous levels?
I would also like to mention that sometimes a casino may simply decide not to provide certain rewards, such as bonuses or similar benefits, and they are not always required to explain why.
That said, I may be getting ahead of myself. I am just mentioning that this is something that sometimes happens to players. However, the casino has not told you anything like that yet, so I would not jump to that conclusion. I would wait and see whether the situation changes or whether the casino eventually addresses the issue.
Jag har redan väntat i 5 dagar
Maybe I would open a complaint on our site, but I'm really not sure if that will help. 😕
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
