3 månader sedan
These are quite interesting even for me when I see them from time to time. I even played Wild West Duels once. Did you manage to hit big on it? 😀
Niyvi Casino – generell diskussion (sida 3)
2 månader sedan
Hello everyone, we would like to inform you that we have a technical problem with live support at the moment, unfortunately it is not up to us to solve the problem, the problem will be solved within 24 hours, we apologize for the inconvenience.
For support, please write to us at: info@niyvi.com
2 månader sedan
Hello everyone!
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Avoid Niyvi at all costs, I had terrible issues paying in to this casino and I joked with the person in chat that "if I had this much trouble getting money in then I'd got no chance of getting money out" that prophecy was to be fulfilled about two hours later after I'd had a win and thought that I needed to see what it was like to withdraw, they used my deposit issues as a reason to steal all of my money and eventually stopped responding to my emails. AVOID AT ALL COSTS
22 timmar sedan
Hello,
Perhaps the casino representative will lend us a hand here. Meanwhile, would you mind going into details, please?
How long have you been struggling and what makes you think the casino is not going to pay out?
For instance, I would like to believe that we can attempt to resolve this.
22 timmar sedan
Here’s what happened:
A few days ago, I deposited approximately $40 via Solana blockchain to my Niyvi Casino account. The transaction was confirmed on the blockchain but there was a significant delay in the funds appearing in my casino wallet. Concerned, I contacted support around 07:55 PM. The chat logs show I flagged this delay as a red flag and expressed worry about future withdrawals. Their representative, Nina, blamed a temporary issue with Solana transactions and said the funds would reflect soon. After some back-and-forth, the $40 finally appeared, but only after I had to chase them—something I’ve never experienced with any other casino.
Once the funds were credited, I played slots and went on a winning streak. Given the deposit trouble, I tested the casino’s legitimacy by requesting a 3 SOL withdrawal. It stayed pending for hours, and when I checked the next morning, it was canceled, my entire balance was gone, and a chat update told me to email support.
I emailed them and got a response claiming my winnings were voided because my deposit was "credited twice"—once manually by their team during the delay and again when the blockchain was processed. They said my winnings came from this "second credit," so they canceled everything. This makes no sense for these reasons:
1. Blockchain Proof: If I deposited once, I can provide the hash for the transaction. Blockchain doesn’t allow duplicate deposits from my end—it’s impossible. Any double crediting was their mistake.
2. No Double Funds Used: My gameplay never relied on more than my initial balance, I won legitimately. Their claim I "used the deposit twice" is false.
3. Their Error, My Penalty: If their support manually credited me due to their system’s failure, that’s their fault. They shouldn’t punish me by taking my winnings and my deposit.
I pressed them via email to explain this and cite their terms and conditions. They vaguely replied that I "credited the balance twice" and it "didn’t belong to me," but they haven’t shown me any specific rule I broke. I’ve asked repeatedly for the exact terms, and they’ve dodged it. The blockchain proves I didn’t double-deposit—any error was on their side.
This confirms what I feared during the deposit delay: if paying in was this hard, getting money out would be worse. They’ve kept my initial deposit and all my winnings without justification. At the very least, they should’ve refunded my deposit, but they’ve taken everything.
I’ve got full records—chat logs, emails, and blockchain evidence—This feels like a deliberate tactic to avoid paying out.
This is the email conversation
ME
I got an email yesterday saying that all of my winnings have been cancelled because the deposited amount had reflected in my balance twice.
It didn’t deposit twice
This is impossible using the blockchain, the transaction is here. https://solscan.io/tx/REDACTED
if this has happened this was your error and not mine and you should pay up. I knew this site was going to be difficult as it’s the only casino I’ve had to follow up with to find out where my deposit was.
The minimum you should have done was refunded my initial balance but you just chose to steal everything,
NIYVI
Hello, yes, your winnings were canceled because when there was a problem with the transaction, our support manually charged you, then when the transaction was successful, it was credited to your balance again, meaning you used the deposit twice, the amount you were expecting to withdraw was won after the second transaction, so it was canceled.
ME
That still doesn’t explain why you decided to steal the winnings from me as it was your mistake and not mine.
At no point was any of this my fault and at no point did I go under double my initial deposit, you’re clearly using this as an excuse not to pay out.
You haven’t even offered to refund my initial balance, you’ve made a mistake and I’m being punished for it, I knew when I deposited that I would have problems with your casino as I had trouble getting money in to the wallet and I said ‘if I struggle paying in then I’ve got no chance of getting money out.
Thankfully I’ve kept all the logs and we will have to continue this debate on a public forum which I will gladly use to its fullest extent to expose the fact that you just want to get out of paying your customers.
ME
Let me know in your terms and conditions where the violation was
NIYVI
The violation was that you credited the balance twice, according to the rules it did not belong to you
ME
I did not credit the account twice, I have the blockchain record.
Show me the terms and conditions
------------------------------------------------------------
They have now ceased all communication.
6 timmar sedan
Hello, I'm sorry for this incident. Based on my information, yes, you were credited to your balance twice. Support informed you that the site was undergoing a temporary technical update. However, you requested a manual credit to your balance. When the technical work was completed, the transaction was credited to your balance a second time. You also started playing without informing support when you requested the money. The fraud department checked your history. It turned out that the money you won was won after a duplicate deposit, so all your winnings were canceled.
3 timmar sedan
I reject your explanation and demand resolution by April 1, 2025, per Section 12 of your Terms and Conditions.
You claim I "requested a manual credit" during a technical update, followed by a blockchain credit, voiding my winnings. This is false:
1. **No Request**: Attached chat logs from 07:55 PM show I flagged a deposit delay—Nina credited me without my request. I never asked for a manual credit.
2. **No Notification**: You didn’t inform me of a manual credit or require me to notify you before playing (no such rule exists in your T&Cs). I assumed my $40 Solana deposit had processed, as blockchain confirmed it.
3. **Gameplay Within $40**: My bets and wins never exceeded my initial $40 deposit. Your site hides playing history, but you hold the records—prove otherwise or concede this point. Your "winnings after duplicate deposit" claim is baseless without evidence.
4. **Your Error**: The blockchain proves one $40 transaction. Any double credit was your manual action plus delayed processing—not my violation.
Per Section 10.1, my $40 was "duly and legally deposited," and I played fairly—you must release it. Section 13.6.2 allows voiding erroneous winnings, but not confiscating my deposit. Even under 2.10, you owe me a refund upon termination.
I demand:
- Refund of my $40 deposit (minimum).
- Reinstatement of ~3 SOL winnings, or proof my bets exceeded $40.
Attached: chat logs, you have the blockchain hash. If unresolved by April 1, I’ll file with Curaçao eGaming and escalate daily on public forums with all evidence.
--- March 17, 2025 ---
07:45 PM | dardanro: how long does it take to deposit crypto ? im still waiting after about ten minutes
07:45 PM | Fin: niyvi typically replies in under 15m.
07:50 PM | dardanro: the blockchain has confirmed it but I don't have the funds
07:55 PM | Nina from niyvi: Hello
07:55 PM | dardanro: hi
07:56 PM | dardanro: still waiting for my deposit, it confirmed a while ago
07:56 PM | Nina from niyvi: Can you share hash code?
07:56 PM | dardanro: hold on
07:56 PM | Nina from niyvi: I will check
07:57 PM | Nina from niyvi: For checking need haah transaction or address
08:00 PM | dardanro: https://explorer.solana.com/tx/redacted
08:02 PM | dardanro: https://solscan.io/tx/redacted
08:03 PM | Nina from niyvi: Checking
08:03 PM | Nina from niyvi: Please wait
08:03 PM | dardanro: ok
08:08 PM | Nina from niyvi: I sent it to the provider, I'm waiting for a response and will let you know soon
08:09 PM | dardanro: ok, that makes me nervous, I'll definitely struggle getting money out then if I win 😂
08:09 PM | dardanro: it has gone through and it is the right address, I've double checked and it all looks perfectly ok
08:14 PM | Nina from niyvi: I received a response, Sonala's transaction is temporarily experiencing a problem and please try a different currency for the time being, the balance will be reflected in your account soon
08:16 PM | Nina from niyvi: Balance reflected, please temporarily use a different currency for deposit, sorry for the delay
08:17 PM | dardanro: I'm not gong to send more money, I've never had this happen before and its slightly concerning, just checked the blockchain and there are no issues
08:17 PM | dardanro: I've got it, its arrived
08:18 PM | Nina from niyvi: It's a provider issue and we apologize for the inconvenience
--- March 18, 2025 ---
04:03 AM | Nina from niyvi: Hello, your withdrawal and winnings have been canceled because the deposited amount was reflected in your account twice, so all winnings have been canceled
04:04 AM | Nina from niyvi: If you have aditional question, please write us mail: info@niyvi.com
---
Exported from niyvi on March 18, 2025 at 07:47 AM UTC time UTC (GMT+0000)
3 timmar sedan
Sorry, but we cannot satisfy your request. Due to the fact that you did not notify support about the transfer of this second deposit, the company suffered financial losses. There are real facts about this, but of course we will not make this fact public. As far as I know, these facts were sent via e-mail and you can read them. If you have any kind of claim, you have the opportunity to talk to our lawyer and he will explain everything in detail, what you violated and what the company is demanding from you!
The fact is that you used a balance twice that did not belong to you and did not notify support about it, considering this fact, we are not obliged to reimburse you any amount.
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2 timmar sedan
"There are real facts about this, but of course we will not make this fact public"
this is a thinly veiled threat that I have done something illegal, make the facts public because I have made EVERYTHING public and have nothing to hide.
the only person that suffered a financial loss is me and you contravene your own terms and conditions by keeping my initial deposit.
Per Section 10.1, my $40 was "duly and legally deposited," and I played fairly—you must release it. Section 13.6.2 allows voiding erroneous winnings, but not confiscating my deposit. Even under 2.10, you owe me a refund upon termination.
if this is unresolved by April 1, I’ll file with Curaçao eGaming and escalate daily on public forums with all evidence.
This is the email conversation you are referring to.
ME
I got an email yesterday saying that all of my winnings have been cancelled because the deposited amount had reflected in my balance twice.
It didn’t deposit twice
This is impossible using the blockchain, the transaction is here. https://solscan.io/tx/REDACTED
if this has happened this was your error and not mine and you should pay up. I knew this site was going to be difficult as it’s the only casino I’ve had to follow up with to find out where my deposit was.
The minimum you should have done was refunded my initial balance but you just chose to steal everything,
NIYVI
Hello, yes, your winnings were canceled because when there was a problem with the transaction, our support manually charged you, then when the transaction was successful, it was credited to your balance again, meaning you used the deposit twice, the amount you were expecting to withdraw was won after the second transaction, so it was canceled.
Best wishes.
ME
That still doesn’t explain why you decided to steal the winnings from me as it was your mistake and not mine.
At no point was any of this my fault and at no point did I go under double my initial deposit, you’re clearly using this as an excuse not to pay out.
You haven’t even offered to refund my initial balance, you’ve made a mistake and I’m being punished for it, I knew when I deposited that I would have problems with your casino as I had trouble getting money in to the wallet and I said ‘if I struggle paying in then I’ve got no chance of getting money out.
Thankfully I’ve kept all the logs and we will have to continue this debate on a public forum which I will gladly use to its fullest extent to expose the fact that you just want to get out of paying your customers.
ME
Let me know in your terms and conditions where the violation was
NIYVI
The violation was that you credited the balance twice, according to the rules it did not belong to you
ME
I did not credit the account twice, I have the blockchain record.
Show me the terms and conditions
------------------------------------------------------------
They have now ceased all communication.
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