Helo again!
This is specifically why the Safety Index is yellow, saying "below average.". Just take care of details too. Your posts usually work both ways.
Responding to email is not something we could measure. The license, on the other hand, is a stable part of the Safety Index.
'Zombie casino is specified when casinos don't have live chat'
Nitro do not have live chat, they do not respond to anyone across the internet on email. Numerous players are reporting withdrawals are not being processed.
This is typical Casino Guru. You are doing exactly what you did with Scatterhall and countless others. I offered to help act as a casino warden but that hasn't happened. It's suspicous.
Good day to you.
Again, I understand you do not like our methods and methodology. Yet with such aptitude, we can hardly use your help as an impartial tester. I think that much is pretty obvious. I have already spent some time explaining how things work here. I truly don't get it.
Once more, communication, KYC process, and withdrawal lenght are features we can't measure because our website is tailored for almost each county separartely. Additionally, each situation is kind of different, so there is literally no testing scenario for that. Besides, complaints are always available. What we can measure or investigate afterwards through the complaints affects the Safety Index.
For players, like you keep showing again, it is typical to say, "there are many victims across the internet and you do nothing." Well, we let you spread your experiences on the forum, addressing your "suspiciosity," and you may also complain officially. So as the others.
What I found suspicious is that you constantly forgot what we have already discussed. Just saying. 🤷♂️
If a casino ignores players, it is certainly a bad user experience; on the other hand, it is always good to understand why and what the consequences are. For that, we need the players to come and submit the complaints. Talking on behalf of "all players out there" is not as beneficial as one might believe.
Once more, the Safety Index marked as below averade indicates the casino is not in the best shape. So, is it truly so shocking that they tend to ignore players to complicate withdrawals, for instance?
Words are cheap.
Nitrowinner is a zombie casino. No live chat. No response to emails. No withdrawals processed.
Zixcasino is a zombie casino. No live chat. No response to emails. No withdrawals processed.
NO WARNINGS on your site on either casinos page. This is dangerous and will cause players to get stung and lose money. You should be doing more in my opinion.
Welcome back. I have already responded to that.
Use the update us feature, please.
Well, thank you.
I have and have emailed.
Be proactive and get warnings on these casinos. You have taken the time to send me two pointless responses and the casinos have no warnings.
I said that many times before, and I said that again. Admins are not here to fulfill your wishes—it is not our job. Be proactive; mind what you have been told. Do not expect changes based on such posts, please.
Absurd Ive been away for months and this casino still has no warnings against it!
It is a dead casino not processing withdrawals and taking deposits!
HELP PLAYERS
Hello, glad to see you back.
How have you been?
I understand what you intend to say, but did you also check how many other players have been paid? You know your unresolved complaint helped highlight the matter; however, it would need many more players to add a serious warning or drop the value. You have not been paid; the casino is not very safe—hence the below-average Safety Index.
Let me remind you there is a scale, not just 10 or 0 reviews points. 🙏
I'm sorry the casino decided not to pay you.
You live on a different planet and/or you are willfully being obtuse.
The casino is A ZOMBIE CASINO and has been for months. They do not reply to ANY emails. THIS HAS BEEN THE SITUATION FOR MONTHS.
Do you have proof of them paying players and/or replying to emails? Please supply it and I will admit I am wrong.
But I'm not wront, this is happening all over the internet. The casinos has even been blocked from many affiliate sites.
Your inability to warn players correctly is part of the wider problem in the industry. I even offered to act as a warden for CG for free. You never got back to me.
But you keep with your virtue signalling 'not our fault' position in your messages. Really helps players.
Dear user,
I understand you have not been paid, but sadly we have not come across anyone else so far. Your situation is not something we would even, in the past, follow with the warning "zombie casino."
As I tried to explain, your unresolved complaint serves as the best warning. Everyone may see it just right here:
As well as no other complaints ever submitted and also cons:
License from a bad regulator
Slow or bad customer support
I sent your suggestion to the Data Team, you may also do the same - as a player warden.
I'm sorry we do not understand each other pretty well.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
