7 månader sedan
7 månader sedan
How you explain this??
7 månader sedan
Hmm from the screenshots I understand that the deposit should be rolled 1x for AML that's fine. You said you broke max bet but I see from the next screenshot that your bet was €2 which shouldn't be a problem for me. I don't think it's right that they took your money because you can still spin 1x deposit even after winning, so it's good that you filed a complaint. Let's see how our team will approach it.
7 månader sedan
Thank you I really appreciate
7 månader sedan
You're welcome, I hope it will be possible to help you and you will get your money.
However, I am still thinking that you may have fulfilled this condition if you managed to withdraw. Otherwise you should not be allowed to do it. Has the money arrived in your account or not yet ?
7 månader sedan
Yes the 3000 arrived today in my bank account
7 månader sedan
Hello Jaro I have great news the investigate the problem and they refund me all the amount back thanks for your help
1
7 månader sedan
I'm so glad to hear that, and it's great that it didn't take long and everything turned out well in the end. I hope that now you will be able to withdraw your money and there will be no more troubles. Did the casino explain to you what the issue was ?
Also, if I could ask you, would you mind mentioning this fact in the complaint so that Nick knows that it has been resolved ?
I would be grateful. 😊😎
7 månader sedan
Jaro I will write back when everything is sort out the vip manager helped a lot but at the moment I'm not able to withdrawal I'm still waiting
7 månader sedan
Certainly, that's a good point and there's probably no need to close the complaint yet unless everything is fine.
Anyway, you can definitely mention that you have some progress, but if you tell Nick that the issue is still not resolved and you would like to keep the complaint open until the money is in your account, then there will be no issue with that.
Hopefully you will be able to get the rest of the funds and enjoy them.
Let me know if there is a change in your case. 🙂
7 månader sedan
How I contact with nick?
7 månader sedan
Just write to him in the complaint and he will take a look, that is, everything you need to mention there.
7 månader sedan
Hello Jaro problem solved thanks for everything
1
7 månader sedan
That's great and I'm really glad things worked out in the end. How did you manage to resolve it ? Will you stay and play here ? 🎉☘️
7 månader sedan
Yes the manager helped me and I will continue play in N1casino
7 månader sedan
It's good to hear this. If you'd like to write a review describing your experience, here's the link for you.😉
3 månader sedan
För mig är det fortfarande en av de bästa adresserna, även om det nu finns färre insättningsalternativ än tidigare så tycker jag fortfarande om att spela här. Jag kan rekommendera det.
Automatiskt översatt:
3 månader sedan
So what do you like most about the casino if you had to rate it ? How long have you been playing here ? Have you had any problems here ? 🙂
2 dagar sedan
God afton,
I går kväll vann jag €2700 i N1 online casino. Efter timmars diskussion med supportchatten och uppladdning av ett 40-tal dokument fick jag äntligen en bekräftelse från supporten att mitt konto nu var helt verifierat och att jag kunde göra ett uttag. Jag fick också ett e-postmeddelande om att mitt konto nu var helt verifierat.
Jag gjorde detta och ville få 2700 € utbetalda till mitt konto. Några timmar senare avvisades detta igen och supportchatten sa igen att jag var tvungen att verifiera mitt konto och ladda upp adressbevis trots att jag redan gjort detta för länge sedan och kontot redan var helt verifierat.
Dessa chattbots hjälper mig inte alls, det finns inget telefonnummer och jag känner att jag blir lurad. Finns det något sätt att nå en riktig person från N1 som kan lösa detta problem åt mig?
Eller kan någon här på forumet kanske hjälpa mig?
Jag skulle bli glad över alla svar.
God kväll alla.
Automatiskt översatt:
2 dagar sedan
Hi there. That is very disappointing, I imagine. Well, I have found no direct contact, just the usual support email address: support@n1casino.com
Also the description saying the chat is available 24/ 7 yet thamks to this holy holiday time, I guess the chatbot was covering the most of the questions.
I'd say you have to wait a bit longer to get in touch with a real person. 🙁
I'm sorry I could not find something more solid. Do update us frequently, please. At least it would be good to understand the matter with the second verification.
