MrWest Casino – generell diskussion (sida 2)
Should this rating not be reduced with an immediate warning based on this complaint & others -
https://casino.guru/mrwest-casino-player-s-withdrawal-is-severely-delayed
The casino has stolen from me as a result of their behaviour which CasinoGuru has condemned.
The complaint you had is reopened. We'll try to make sure it's all resolved fairly. As the complaint is open, it is not possible to change the safety index at the moment. Also, even if the complaint ends up being unresolved, the safety index changes once a week, so you would have to wait for it to go down.🙂
I'm going through hell with this casino. 4 months of CG helping me get verified, for the casino now refusing to process a 200 withdrawal. They only want me to request the full 2000, if you look online they have a history of saying money is processed and players never getting it and refusing to help.
CG need to draw attention to the fact this Casino group used to call themselves Goldwin and were kicked out of Malta and fined millions by the swedeish and dutch governments for this same behaviour. They also closed their previous company owing many many players.
Hej kära Casino Guru-teamet!
Jag vann 2000 € på MrWest Casino! 🥳
Min kontoverifiering bekräftades den 5 december, varefter jag begärde ett uttag. Efteråt granskade jag villkoren igen och laddade även upp ett dokument som bevisar pengarnas ursprung till casinot. Med tanke på uttagsbeloppet tänkte jag att detta kunde vara till hjälp.
Tyvärr har jag fortfarande inte fått något svar från casinot. Jag har redan kontaktat kundtjänsten, och de sa att de för närvarande upplever ett stort antal förfrågningar, vilket kan orsaka förseningar. De rådde mig att helt enkelt vänta lite längre.
Ser du det på samma sätt? Eller borde jag anmäla? Jag är ganska osäker...
Med vänliga hälsningar
Hello, dear wanda.73!
Congratulations! 🎉🥳
To be fair and square with you, many casinos fall into heavy delays shortly before holidays and then have quite a hard time getting back to normal. It happens every year. 🙁
However, you have been waiting very patiently for quite some time and I believe it would not hurt to send the casino our best regards through the complaint. I would submit one. If nothing else, just to remind them that it is up to the management to deal with such struggles because once the player loses trust, it's literally the end.
I honestly hope there is nothing more serious going on behind the curtains and that you will be verified and paid sooner rather than later!
Let's stay in touch to see how the casino covers the delay, do you agree, please?
Kind regards, 🤞
Hej kära Radka!
Tack! Och tack för det snabba svaret! Det är skönt att veta att jag inte är ensam med det här problemet! 😊
Då ska jag nu lämna in en anmälan och vi får se vad som händer härnäst.
Tack igen!!! 🫶
Med vänliga hälsningar 🤘
Hello!
No need to thank me 😉. I just want to ask you for a bit of patience, though. Our complaint mediators are literally flooded by new players' issues, so please give them time to get back to you.
Once you receive any updates from the casino, please let me know.
It may help others in similar situations too.
Stay positive; we are here for you. 😉
Hej Radka!
Jag såg just att min begärda utbetalning har ändrats från "väntar" till "lyckades".
Pengarna finns inte på mitt konto än, men det borde inte ta mycket längre tid... om allt går smidigt. 🙂
Om så inte är fallet återkommer jag till dig ändå. Jag meddelar dig också när jag har mottagit pengarna.
Tills dess...
Med vänliga hälsningar
Hellooooo!
Finally, this is something we all love to hear! 🙂
I won't be here tomorrow, but I'll certainly be expecting the final good news. Thank you in advance, and I'd like to wish you the best of luck, happiness, and bulletproof health in 2026! 🎉🙌
Hello Wanda. I am wondering if you recieved your money and how long it took to recieve after it changed from pending to succesful ?
Hej!
Inte än 🙁
Jag måste begära uttaget igen; min bank ska ha återkallat betalningen eftersom mitt konto är blockerat. Det är fullständigt nonsens, det har det aldrig varit och det har det inte heller.
Men jag fortsätter med det 💪
Did I understand you correctly—that the withdraw you made from MrWest Casino was successful, but later it turned out that the money they supposedly sent was returned to them, meaning it went back to your casino account?
That’s super weird. I have an feeling that might happen to me also 😀. Its been quite long after ''succesful'' withdraw.
Ja, du förstod mig rätt.
Jag har begärt utbetalningen igen, får se vad som händer nu.
Did I understand you correctly—that the withdraw you made from MrWest Casino was successful, but later it turned out that the money they supposedly sent was returned to them, meaning it went back to your casino account?
That’s super weird. I have an feeling that might happen to me also 😀. Its been quite long after ''succesful'' withdraw.
Hello there,
I'm just hopping in to say that if things don't turn out well, there is a free complaint feature you may use to escalate the issue and get it resolved if possible. It's not always necessary, but the option is here.
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