Hej. Tyvärr har jag inget bra att säga om utbetalningen på detta casino. Jag har väntat på min utbetalning på €1500 sedan den 6 maj 2022.
Jag har använt livechatt ganska mycket, men jag har bara träffat någon live en gång. Den här kunde inte hjälpa mig. Jag fick höra att jag bara kunde fråga kontoansvarig via e-post. Det har jag också gjort några gånger. De mycket otillfredsställande svaren fick jag oftast bara dagar senare. Hur kan jag bete mig?
Baury
Hi Baury,
That's far too long, and also the lack of communication does not seem right.
Have you ever received any information about any problem with the withdrawal?
Has your account been fully verified, please?
I think you should submit a complaint and kindly answer those questions there as well.
Just click this link: https://casino.guru/complaints/create
Excelent casino with very fast withdrawalls and live chat.
Also let's not forget that there is all providers and all games im recomend this casino.
Hello,
that's great!
Any chance to receive some sort of free spins from the casino as a reward for writing a user review I wonder?
Just want to clarify that this is not the proper user review feature and it will not affect the casino's user review rating 🙂.
I like the new modern design of the Mad Money Casino website. Here I find most of the popular slots of the best providers. Many interesting options to receive free bonuses are available. A friendly live support helps all customers.
Sounds good! 🙂
Have you already deposited and withdrawn, I wonder?
Hej, jag har väntat på en utbetalning på 2 200 euro i eth sedan den 2 augusti 2022, och jag blir ständigt avskräckt av redovisningsteamet.
Utbetalningen pågår fortfarande, den har redan betalats ut flera gånger och kontot är helt verifierat.
Vad kan jag göra för att få mina pengar?
Tack så mycket
Hello,
Based on your information, I would say that there is no obvious reason for such a delay.🤔
Any particular reason was given by the support, please? I'm just guessing now, that the casino may be short on staff due to holidays, or maybe the accounting team has been overwhelmed lately.
Anyway, feel free to consider submitting a complaint.
Jag har redan öppnat ett klagomål.
Kryptosystemet skulle ha ändrats, men jag kunde sätta in med krypto efter utbetalningsbegäran.
Jag är nyfiken på vad som kommer att hända, i livechatten verkar jag vara förbjuden, begäran om en agent har redan avvisats 4 gånger i rad och jag har kastats ut från chatten med anledningen att ingen är tillgänglig.
Hello,
I checked your complaint, it's good that you have all those screenshots available, I think those would help a lot.
Let's see if we manage to get some updates from the casino soon, I certainly hope for the best!
Tack så mycket, ja jag skulle vilja visa att jag alltid försökt hitta en lösning och hade mycket tålamod. Tyvärr laddade den inte upp 1 skärmdump där mitt konto med insättning kan ses, det står på gång sedan 02.08.22 och inget i noteringen, så ingen åtgärd krävs från mig. Sammantaget är det synd eftersom jag annars var ganska nöjd med casinot.
Jag hoppas på det bästa nu och tror på casinot
Hello,
I'm not sure whether there is some cap limiting the number of screenshots available to be inserted. I can recall we had some technical issues with the upload tool. Maybe it was caused by this.
Anyway, I believe you can send the PrintScreen via email.
I understand your frustration in this case. It's quite difficult to find a good casino that truly fits your style.
Let's just focus on the withdrawal, now 🤞
Hej hittills har ingenting hänt mig. Har du redan fått svar?
Hello,
I think that Nick will update the complaint very soon, sadly I have no information I do not deal with complaints directly. I will check on the progress tomorrow.🤞
Hello,
I am waiting a withdrawal of 200 euros to be paid from 29th of October. It has been pending since Friday.
I have another withdrawal of 400 I asked 2 days ago.
They didn't pay me any of the two yet but they dare send me promotions to deposit.
Today is 10th day I'm waiting.
Hello,
it sounds truly stupid sending you a promotion in this situation, yet the explanation is quite simple.
Casinos do not filter players with "issues" pending withdrawals or complicated KYC when sending the promo. Most likely they just provide the list of contacts to the partner who sends promotions on the casino's behalf.
I'd say 4 days left, then the complaint 🙁.
Hello,
yes, i will wait until Friday and i will submit a complaint. Seriously, taking 11 days to pay out 200 euros, it says a lot about how of a poor casino it is... Not to mention that i made another withdrawal of 400 two or three days ago, i guess i will wait like a month for them.
Hi mrmileena, It's hard to guess how long you'll have to wait, but if nothing happen until Friday and then again even with the second withdrawal, then don't hesitate and submit a complaint, as already said here. I keep my fingers crossed.
Hello there,
I made a note to ask you whether you got the winnings, so what is the situation today? 🤞
Hello Radka,
first of all, that is very sweet of you 🙂 thank you...
Here is their reply today after i sent them a last mail before i submit complaint:
Good morning,
As mentioned prior we are still having some connection issues. Our tech team is working with the new payment methods to resolve this issue asap. We appreciate your patience and I will keep you posted on status. We are hoping this is resolved today.
Thank you
I wrote them that if they have issues with bank transfer, they can send to my neteller account. I will wait until tonight and after work, unfortunately i will have to submit a complaint because it has been 2 weeks.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
