LuckyWins! Casino – generell diskussion

Om du vill diskutera något relaterat till LuckyWins! Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Awful. I just registered and wanted to inspect their slots' RTP settings (usually, you need to be logged in to view the true setting - when you're not it'll show the highest setting by default) before making any deposit but it won't let me pass the deposit page... I can't even log out again.

Think I'll sit this one out.

Well! I'll pass this on to the Data Team, I feel they should know. Thank you kindly for this feedback!

I gave them a try anyway and it turns out that, as suspected, they are indeed running the sub optimal RTP versions on a large number of their slots.

Lets's hope something good will still find a way to hit 😃

We've got Sherlock Holmes here. But I would definitely be careful when playing. If you find anything else, feel free to let us know. 😀

Well, I'm not sure how you managed to find out about the RTP, but when it comes to deposit locks, it is quite common for some groups. There is nothing we can persuade the casino to do.

What do you mean? It is right there in the game description.

Theoretical, of course. Actual RTP is often a whole other matter.

Hello.

I was reflecting on this part: "they are indeed running the suboptimal RTP versions on a large number of their slots" Not just the RTP set for the game, you know.?

However, I must say that 94.6% is pretty low. 96% is considered to be worth playing in my opinion. 🤔

Jag har aktiverat ett spelblock på min Revolut-app. Tyvärr igår kväll blev jag sugen på att spela och jag förlorade €900. Men vad jag ifrågasätter är att transaktionerna accepterades av kasinot genom att undvika Revolut-blocket, i själva verket är de framgångsrika transaktionerna registrerade på icke-spelande företag och kanske till och med företag som inte är medvetna om allt. Jag kontaktade företaget i fråga som inte känner igen transaktionen och måste svara på mina andra mejl. Jag startade också ett e-postklagomål till casinot i fråga som är luckywins.com

Jag behöver din hjälp för att få tillbaka pengarna tack

Hi, unfortunately today it's quite a topic that resonates among players. 

If you want to read more about it you can do so here in this thread.

However, haven't they replied to your email yet? Do you have a feeling you're going to ask for a chargeback based on what you're describing or what?

Du svarade att du inte kan hantera betalningstransaktioner så casinoguru hanterar det inte, min bank Revolut säger att eftersom jag klickade på auktoriseringen av push-meddelandet har jag inte rätt till återbetalning. Men problemet är att mina pengar kom till casinot på ett felaktigt sätt. Två insättningar togs som mellanhand av ett företag som inte känner igen min rörelse mot dem och även Strukin efter en betalning gjord med app med kort jag vet inte hur startade en överföring till dem i mitt namn. De kränkte min integritet och undvek mitt spelproblem

That's why I said that this is a topic that resonates very much. This is exactly what the thread I sent you in my previous reply is about, and the players there are doing exactly what you describe. The statements do not show casinos but some shell companies, it violates the MCC block that the players give themselves as you put it. So the fact that it is not recognized during the payment and some company appears on the statement, which for example sells books instead of casinos, it is bypassed. 

I know that some players have described that they wrote emails to the companies themselves saying that they didn't get anything from them and asking for deposit refunds.

Try to read it or ask some questions there and I believe that you may learn some important things about your case.

Tyvärr öppnar länken du skickade mig en tom sida. Mj kan du skicka länken igen?

Of course, tell me if you can reach it now please: https://casino.guru/forum/responsible-gambling/question-about-gambling-websites-with-curacao-license-using-incorrect-merchant-category-code 🙂

Jag får en tom, vit sida

Try to clear the cookies and the cache on your computer. Log out and in again, and maybe even try another device if nothing helps, and let us know if it still continues, please.

Tack jag löste det igår själv och jag är redan på diskussionssidan 🙂

That's great.

luckywins scammed me and closed my account when i was playing and won some money there.

Arbi Dautov

Hey, I'm sorry. 

Did the casino tell you why it was blocking your account? I see that you won quite a nice amount, so it could be that the casino is checking and that's why they temporarily blocked your account. But of course it could also tell the player that he is making an investigation. 

However, if they didn't say anything, it's a good thing you filed a complaint and our team will try to help you. 

One more question, didn't the casino ask you for documents and did you play with the bonus or not?