LeoVegas Casino – generell diskussion (sida 3)

Du har rätt - det är faktiskt inget att skratta...

Tack för dina uppgifter, men i mitt meddelande syftade jag på det faktum att LeoVegas accepterar spelare från Österrike, även om din recension av detta casino hävdar motsatsen (kanske bör detta korrigeras eftersom jag kan bekräfta detta av min egen erfarenhet).

Men det som har hänt ett tag nu när man går ombord eller registrerar sig är otroligt!

Jag citerar här vad spelare från Österrike bör acceptera:

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JAG ERKÄNNER och ACCEPTERAR det

(a) användningen av de erbjudanden och tjänster som tillhandahålls sker med full kännedom om den österrikiska rättssituationen, enligt vilken endast leverantörer som får erbjuda sina tjänster till onlinespel på grundval av en österrikisk spellicens; och

(b) LeoVegas Gaming PLC erbjuder sina tjänster på basis av en licens utfärdad av Malta Gaming Authority.

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Det betyder att man bör bekräfta eller acceptera att LeoVegas verkar illegalt i Österrike, eftersom de bevisligen inte har någon österrikisk licens. Samtidigt ger de dig sin olaglighet i skrift... som sagt, otroligt och helt enkelt djärvt!

Är det rättvist att spela där trots att du vet om det?

Denna fråga uppstår inte ens eftersom Högsta domstolen har gjort ett tydligt beslut i detta avseende: Även om du spelar på dessa casinon avsiktligt eller med bästa kunskap har du full rätt till återbetalning!

Anledning: Om onlinekasinon inte följer lagen eller fuskar, behöver de inte bli förvånade om de blir "lurade"! Ett lysande beslut och mer än förståeligt...

För en sak glöms bort här: Anledningen är att Österrike prioriterar spelarskydd högt (stränga insättningsgränser, begränsade insatser etc.)!

Speciellt Casino Guru borde faktiskt vara mycket bekymrad över spelarskydd och inte bara godkänna dessa kasinon...

Och frågan om någon vet att de inte borde spela på dessa kasinon skulle inte ens uppstå om dessa företag skulle hålla sig till den juridiska situationen och inte tillåta åtkomst från Österrike i första hand!

Jag tycker att allt är klarlagt, men det ligger förstås i sakens natur att det finns olika uppfattningar/åsikter här och olika intressen är representerade...

I see this as the part where players recite the laws while we care about general fairness.

Frankly, we are not lawyers and mostly apply a slightly different point of view. I'm amazed at how many players from German-speaking countries are so passionate about the ways of the law, though. It's almost inspiring.

In our point of view, however, it is always inaccurate to say that a casino is illegal. If, for example, a casino with Malta takes a license for players from Germany, the German and the German government could say that it is illegal from the point of view of the law in Germany. On the other hand, the Maltese licensing authority already decided in the past (and I know that the Maltese government also decided that) that such a casino is legal. From Malta's point of view, this is a company that is based in Malta and runs its legal online business there. The fact that a casino from Malta allows players from Germany to play with them is completely legal according to the law of Malta, where the casino is based.

So for such a casino, the term offshore licensed can be used from the point of view of Germany (it is not licensed within Germany). If it was licensed in Germany, it is onshore licensed.

Thank you for your contribution to the topic. 👌 Much appreciated.

Hey,

I have a account in LeoVegas and I have won 15k nearly a month back. My account is blocked since then due to reviewing and no update at all.

What can be done? No updates ? How much time they usually take.? All requested documents are already provided

Anyone having issues with withdrawal reviews

Hello,

I understand how upsetting and exhausting this must feel, especially when you’ve done your part and nothing seems to move forward on the casino's side. In such circumstances, it can be challenging to make informed decisions; I believe the casino should provide you with regular updates.

I saw this part in the complaint, though: "But this time I have not been able to withdraw as they stop the site while I was playing." what does it mean, please? Can you give me some context, please? In any case, I still think the casino is responsible for providing clearer explanations.

It means I was playing and my game stopped in between and I was thrown out of the site. I was then never allowed to login since then. They told me account is blocked and hence the money in the account also. I never got a chance to withdraw that money as account was blocked during my playing ..

And literally there has been no updates at all expect to wait wait wait till the review is on which has no time frame. And when u stress their support team that this causes stress they catch your words and then tell that your case will again be sending to safer gambling team as u are getting stress due to gambling. But they need to understand the stress is due to non receipt of payments and not gambling.

And like this review keeps on and on and on with no updates.

Hi again,

Thanks for explaining the situation in more detail! That must have been incredibly frustrating, especially being locked out mid-game and then left in the dark for weeks. I can absolutely understand why this has caused you so much stress. Waiting without any updates can feel like you’re stuck with no control over what happens next.

Honestly, I really hope the complaint you submitted will help move things forward. Casinos should not only communicate clearly but also be able to distinguish between gambling-related stress and the completely valid frustration of waiting endlessly for your winnings.

Let’s see if we can get some clarity through the complaint process. You’ve done the right thing by speaking up!

Hold on, please.

Jag spelade spelautomaten Cluster Gems en hel dag och den betalade aldrig ut pengar! Enligt lag ska de återbetala en del av insatserna. Jag vill lämna in ett klagomål till Leo Vegas Casino!

Hey, I'm afraid I have to disappoint you, but if you want a refund just because you didn't win anything on the game all day, that's probably not going to be possible. 

Unfortunately, that's not a reason for the casino to give you your money back. 

So I don't recommend filing a complaint either, because it will most likely not be accepted.

I'm quite interested, though, in your statement that according to the law, this cannot be the case. According to which law?🤔

Låt mig förklara bättre. Jag började spela på 20 cent och slutade med 1,60 cent. Spelautomaten betalade aldrig ut. När jag frågade kundtjänst att de inte betalade ut något stängde de mitt spelkonto. Jag tycker inte att det är rättvist. Jag skulle vilja lämna in ett klagomål. Enligt lagen borde de återbetala 65 % av insatserna.

Hej .. Jag skulle vilja fråga dig ... varför skulle den ge dig 65%, du kanske pratar om RTP?

vWell, but from what you're saying, I still think you're not entitled to a refund. It doesn't matter what bet you had. If there was a technical problem, such that you had a winning spin and it didn't credit you anything, it just took your money, and this happened all the time, then I would understand. 

But the way you describe it has nothing to do with why you should get a refund. That's not how casinos work. When the casino closed your account, did you have a positive balance there? I'll ask again, under what law should they give you a 65% refund?