Legiano Casino – generell diskussion (sida 15)

God kväll och jag har väntat i flera dagar på att få 500 €. Generellt sett vet jag inte om jag kommer att spela på detta casino igen, jag är ständigt orolig för om vi ska få våra pengar.

Men titta bara på mina tester och deras svar, och lögnerna de har berättat för mig. Jag menar, bokstavligen, de har skrattat åt mig. Det är bara det att jag var smart och tog alla typer av bevis.

Hej

Nu är det bara att vänta och se vad som händer, du har redan lämnat in ett klagomål... det är ingen idé att posta samma sak om och om igen...

Jag förstår din frustration, men det hjälper dig inte alls. Tvärtom kommer casinot då att stänga av sig helt...

Jag fick också mina pengar med hjälp av CasinoGuru...

Och vi förblir desamma utan att en enda euro lämnas tillbaka. Det är otroligt, men det är så det är.

Kan rekommendera till alla

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Jag är själv slut på Legiano...Jag behöver inte krångla...

Hello, I'm french

I would like to report the unfair closure of my account at the LEGIANO casino.

On March 26, 2025, I won 4,000 EUR at Legiano.

I continued to play by placing sports bets, and my account currently has over 6,300 euros.

I had forgotten, due to the fatigue of the frantic gambling, that I had placed a sports bet.

I contacted the chat the next day to report a decrease in my balance, suspecting my husband, but ultimately I had remembered that I was the one who had placed the sports bets, that no one had touched his account, and that I was indeed the only one with access to his casino account.

The casino froze the account, putting it on "review" for several weeks.

 During the investigation, I contacted Legiano support via chat and email to state that I was the only one with access to their account and that, due to fatigue from intensive gaming, I had mistakenly contacted support via chat to report suspicious bets.

I explained via email and chat that these bets had indeed been made by me and that no one had access to my confidential Legiano account.

 On April 16, 2025, Legiano Casino sent a message to indicate the closure of the investigation and the removal of doubt, stating that: "The investigation did not reveal any hacking anomalies or suspicious activity by a third party," confirming that I have always been the sole user of the account...

---- Message from Legiano on April 16, 2025

Amélie (Legionnaire)

April 16, 2025, 2:59 PM UTC+3

Dear C***Christelle,

Please note that the review of the actions and information relating to your account did not reveal any anomalies or suspicious activity by a third party.

 We ask that you provide us with photos of the following verification documents:

ID

Payment Method

Withdrawal Account

Once we have received all the documents, we will verify them and proceed with reopening your account.

We thank you for your cooperation.

We also strongly recommend changing your password every three months for additional protection.

------

The casino is asking for your ID card, credit card, and bank details.

I am sending the requested documents.

 On April 20, 2025, I received an email informing me:

"Please note that, following the administration's decision, your account has been closed without the possibility of reopening."

-----Message from Légiano on April 20, 2025

Ryver (Legionnaire)

April 20, 2025, 11:45 PM UTC+3

Dear Christelle P****

Thank you for contacting our customer service.

We hope you are well!

We apologize, but we currently do not have a native speaker available to respond to your message. In order to respond quickly, we will respond in English. Thank you for your understanding andpatience. Please note that, following the administration's decision, your account has been closed without the possibility of reopening.

 For any questions, please do not hesitate to contact us by email at support@Legiano.com or via live chat.

Sincerely,

Customer Service

------

Legiano Casino is closing my account without any legitimate reason, even though in the previous message dated April 16, 2025, the casino confirmed that my account activity was normal.

My Legiano account balance exceeds 6,300 euros.

I request that Legiano unblock my account and allow me to withdraw my money.

I filed a complaint on Guru by sending:

- a screenshot of the email dated April 16, 2025 regarding the end of the investigation and request for documents.

- a screenshot of the email dated April 20, 2025 regarding the closure of my Legiano account with 6,300 euros on it.

- the PDF sent to Legiano with my ID card, my bank details, and my bank card. 

I hope you can help me.

Sincerely,

Christelle

Hello and thank you for your report.

Without further ado, I think you should complain—like many players have before you. Our colleagues will consider the situation and, if possible, will also try to find some options. I believe that this particular casino is on the brink of a breakdown in constructive communication. It appears that they are once again aiming to resolve players' issues. Colleagues from the complaint—and a few other teams too—are still trying to stay in touch with the casino representatives and resolve every delayed or complicated payment.

So, hopefully the complaint should be addressed and explained.

Det är oacceptabelt på något sätt att klaga på att få de pengar vi har tjänat. När vi gör en insättning är det inga problem, så varför tar de så lång tid?

Hello,

Well, I can confirm that this casino has delayed withdrawals, so I guess things will start improving once they catch up with all players in line. My opinion? It is quite a long road.

Glad to see you already lodged the compalint - good step. Try to hold on, please.

Jag har klagat men jag förstår inte varför denna försening. Jag kan inte vara rädd för när jag får mina pengar.

I understand the frustration, and I really admire your determination. Anyone who is interested may browse your proofs and make up his mind. Under the current circumstances, I guess there is not much else to say, since we all know they are delayed and eventually have been avoiding straight answers. However, as far as I know, my colleagues have caught up with new contacts there and their approach seems promising so far. We hope to resolve the complaints.

I suggest you read this thread. That's the shortest way to get the answer to the "how is this possible?" question. It is happening; the rest really is not relevant anymore. what matters is that the casino has become cooperative again. That's excellent news!

Vad menar du med samverkan?

Just wait, please. No one will give you a precise date; however, the complaint in most cases helps to get paid in the end.

Eftersom de opererar korrupt och på ett smutsigt sätt mot sina klienter, dessa och deras systerhus, håller jag helt med dig, du måste tigga dem att ge dig dina pengar som inte tillhör dem, om det är någon tröst, jag har varit sedan den 30 mars till idag den 24 april utan att få en enda euro av mina pengar med det ständiga svaret att det är en oväntad insättning av flera tusen euro som jag har gjort. Jag har till och med blivit sjuk, jag önskar dig lycka till.

Jag lämnade in mitt klagomål till guru, jag hoppas Legiano kommer att öppna mitt konto

Hur mycket pengar har du tagit ut? De satte in det på mitt konto för två veckor sedan.

Inget med Legiano, men med dess systerbolag Viperwin drog jag ut €1 500 den 30 mars, €500, 31 mars, €500 och 1 april €500.... Jag har inte fått något alls idag, den 24 april, helt överväldigad, indignerad och lurad.

Har du lämnat in ett klagomål???