Koru Casino – generell diskussion

Om du vill diskutera något relaterat till Koru Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hej! Jag ville prova casinot med en välkomstbonus! Jag fick ett nätfiskemeddelande via URL två gånger! Jag kan inte komma vidare med insättningsprocessen; jag kan inte se vilken metod som är tillgänglig. Inget svar efter 5 minuter! Jag gav upp efter 17 minuter. Efter en lång väntan kan jag inte nå supporten i livechatten! Ville bara meddela dig! Med vänliga hälsningar!

Hello, I probably do not follow you well. Is this problem of yours somehow related to those phishing messages you mentioned, please? I mean, phishing is a way to trick people; hence, I'm a bit confused.

In any case, I would try to check out the email support, too. Can you perhaps send a screenshot showing your deposit casino page? I would like to try to help out, of course.

Hej! Tack! Fotot finns i mitt första meddelande! Allt är vitt i insättningsfönstret där det normalt står Bank, Mastercard, Skrill och så vidare! Jag rapporterade detta och Norton Pishing-varningarna i livechatten och det verkar konstigt! Jag fick höra att casinot inte kan göra någonting åt de saknade bilderna för insättningarna! Men detta är det första av många casinon där jag har fått tre sådana varningar! Det är därför jag är osäker! Tack och vänliga hälsningar, Ferenzano!

Jag har precis varit tillbaka på casinot och jag får Norton-nätfiskevarningar varje sekund! Ingenting har ändrats i insättningsfönstret heller!

Casinosvar: Åh, de utför förmodligen underhåll på betalningar just nu, ledsen 🙏 Det kommer att åtgärdas snart ❤️ Angående nätfiskebedrägeriet försäkrar jag dig om att ingen försöker få någon information från din dator på vårt casino. Vi verkar under en strikt internationell licens, oroa dig inte ❤️

Hello, I see. Thank you for showing me this. I too sometimes get similar warnings when I enter various websites, Casino Guru included—occasionally 😀—but the warning is just a warning and I believe the casino is not a phishing site.

However, it is great that you pay so much attention to warnings! Very thoughtful.

Oh, so it is maintenance after all.

Well, I guess it would make sense to add a little note to that section so you do not have to worry that much anytime in the future, right?

In any case, I hope it won't be too long. If anything feels odd, I'll be here on the forum. Let me know how things proceed, okay? 🙏

Hej okej, jag gör gärna det!

I wanted to try out the casino with a welcome bonus via CasinoGuru using the promo code KoruGuru but have been told by support it's not longer available.

We will check that out and update the information if needed then. Thank you.

Hello everyone!

www.korucasino.com has confiscated my winnings of 292.5 Euro's.

I played yesterday evening from my 498 converted CP points into FS, after some time of play i reached over 100 euro's in balance i then decided to contact the support agent and ask for the max win cap from these FS and the support agent promised me: 10X of the total freespin win amount: 292.4 Euro's.

Today i tried to withdraw my winnings but the casino won't let me have my fair earned winnings, they say i have voilated they're rules by winning an amount over 50 euro's when wagering the bonus, which is really crazy and totally out of this world.

I have completed the wagering requirements and followed every rule, i have not been doing overbets or live casino just pure 0.3, 0.5 to 1 euro bets on slots only!

I have screenshot from the agent himself telling me in chat that the max win cap from my bonus is 10X the total freespin winnings from the converted loyalty points!

Today they say something completely different that the max win cap from a no-deposit bonus is 50 euro, but this is not a no-deposit bonus, it is a converted loyalty point bonus and the agent promised 10X max win cap and i have playing according to what the agent from support told me. PLEASE HELP!!!

I can provide evidence and screenshot of everything!

4 of 17 screenshots:

8 of 17 screenshots:

12 of 17 screenshots:

17 of 17 screenshots:

I put 580 euro's on withdrawal, the whole balance amount before they reduced it to only 50 euro's

The correct amount should be 292.4 Euros ready for withdrawable, please help!

Hello, quite an intense situation, right?

Well, the best I can gather is that you and the casino see the bonus differently. You are convinced it is sort of a bonus from convertible points with a random and previously confirmed 10x win from the FS, while the casino sees it as a regular no-deposit bonus with different limitations—maximum withdrawable amount: €50. Am I close?

A question that may help: does this casino show you bonus and bet history? Then we can identify the bonus and verify the maximum withdrawal amount. I, however, also concluded that the other guy provided you incorrect information. That's not very cool, yet you mentioned those winnings were from FS and no deposit was needed, so I understand the casino considers it a regular, no-deposit FS bonus with clear limitations. Can you please somehow identify the bonus? I'd say that's a promising start.

I gave it a second thought, and it would also be great if you could describe how you activated the bonus. From all those screenshots, to me it is not obvious enough whether the chat operator gave you the max cashout based on your specific question or maybe based on a currently active bonus. I'm trying to figure out which of those chat agents is closer to logical events that occurred. Thanks in advance.