Joya Casino – generell diskussion (sida 4)

Jag skrev det redan då – håll händerna borta från casinot – många av de som rapporterar så positivt om det har förmodligen aldrig satt in pengar där, eller blivit instruerade av casinot att göra det. Jag spelade där och känner till dramatiken med bonusar och så vidare.

Casino kommer alltid att leta efter ursäkter för att inte betala, eller att skjuta upp betalningen i hopp om att du fortsätter att spela och förlorar pengarna

So, they have it stated in their terms, right? That means that you have actually violated them, and probably there is nothing much to do about it now. But you can always try to file a complaint here with our team, so they can have a better look into things and only then decide if there is something we can help you with.

What do you think? Are you up for it?

Here's the link where you can file a complaint. Let us know, please, how it all goes.

Sorry, but could you remind me what the issue was at this casino? Beside that, you didn't like the bonuses. Right?🤔

OK I have submitted a complaint.

I see your complaint and hope that our team will be able to get you some help. Please update Nick with your reply as soon as possible, and let us know how it all goes.

complete SCAM of a casino. Firstly their chat confirmed the wagering is xBONUS. I specifically asked if I got a €1k bonus, does 45x wagering mean the total wagering will be €45k, they said YES. When I got the bonus, it turns out it was 45x DEPOSIT + BONUS.

Then, chat confirmed several times that only the following applied to disallowed games, and this is in their terms -

"Wagering does not apply to the following games: Roulette, Live Casino Games, Blackjack, Progressive Slots, Keno, Scratch, Table Games, Games with Bonus Buys, and Games With Progress Bar Feature"

When I got the bonus, it turns out that ONLY SpinLogic games can be played when you have a bonus.

Despite this not being mentioned once by chat, nor being anywhere on their site, chat pointed out that of course this is the case, only SpinLogic games can be played with a bonus.

Then... no SpinLogic games actually load.

Now going through the process of trying to get my €500 back. I won't get the 3 hours back I wasted, that's for sure

Does it mean that there were no rules for this bonus stated in the terms of it?🤷‍♀️

It should always be visible on the casinos site, so the players can read them before even depositing.

May I ask if you have any proof, like screenshots, of the conversation with the live chat regarding those rules?

Maybe our team would be able to help you out if you provide them.

Let us know, please, and we will be here waiting to get involved.

Det är problemet med Spinlogic – de erbjuder dig en bonus, men du ser inte direkt vilka villkoren egentligen är. Du kan direkt se hur mycket % och så vidare bonusen är värd! Men om du läser det finstilta, så står det någon gång bara Spinlogic. Det är därför jag håller mig borta från sådana kasinon. För om jag marknadsför något och ger någon en bonus och skriver 100% i 5 gånger teckenstorleken och tillägget Spinlogic men väldigt litet, då är det klart att casinot bara vill lura folk. Du betalar in, kan bara spela en slot och du är skruvad - bäst att avbryta bonusen direkt om du märker det

I do get your point. It is up to the casino which games they include in the bonus, though. Of course, it should always be written in the terms of the bonus clearly and visibly for everyone to see.

If you find out that the games are not included and you can cancel the bonus, probably it would be really for the best, as you said.

Hej, jag har ett öppet klagomål till Joya Casino eftersom kasinot agerar ganska kriminellt. Mitt konto exkluderades permanent och det bekräftades till och med av livechatt att kontot aldrig kan öppnas igen. Vad som följde var att detta casino i hemlighet öppnade mitt konto utan min begäran/medgivande och erbjöd mig en bonus direkt via supportmejlet och inte marknadsföringsmailet. Det betyder att mitt konto öppnades av dessa brottslingar och på Rop skrev de till mig direkt och lockade mig med en bonus. Jag gjorde sedan insättningar som jag nu vill ha tillbaka. Casinot ljuger nu med ursäkter som att många konton öppnas på grund av ett systemfel eller att man bara kan stänga kontot via livechatt och inte permanent. Det enda dumma är att casinot bekräftade för mig i livechatt att min självuteslutning är permanent och utan chans att öppna igen (jag bifogar en skärmdump med bekräftelsen). Oavsett vad casinot skriver här nedan så kommer det att vara en lögn. Casinoguru har fått alla mina chattar ifall casinot kommer till mig med falska bevis från mig. Jag bad kasinot att skicka mig min spelhistorik, det var 3 månader sedan och jag fick ingenting. Det är på grund av deras falska slots som du inte får den här spelhistoriken. Sammantaget kan man säga att detta casino är kriminellt, öppnar hela tiden självexkluderade konton och triggar sedan spelare med bonusar så att de sätter in igen. Nedan kan du se chattarna och det direkta brevet från supporten till mig efter att dessa brottslingar öppnat mitt konto utan bekräftelse/förfrågan.

Jag ska försöka

This really is a sad situation, and I hope that it will be resolved shortly.

Our team is working on your complaint, and also the casino representative is pretty active there. So hopefully soon you will be able to receive the amount you have deposited, and your account will stay permanently closed.

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May I ask what you are going to try?🤔

Hej allihopa.

Varför ändrade Casino Guru sitt betyg från 3,6 till 4,6? Eftersom casinot inte har svarat på någon form av kontakt i de senaste klagomålen? De har alla förblivit obesvarade av casinot. Jag skulle verkligen vilja förstå hur er betygspolicy fungerar. 🤔🤔

Hello.

I'm not familiar with this change, but I will gladly ask the Data Team on your behalf.

Hey there - Data Team send best regards to the player with the keen eye!

Here comes the explanation:

Two problematic rules were erased and are no longer valid:

"First Time Depositors (FTD) Level

Players who have made their first deposit and wish to withdraw winnings must meet the following conditions:

Deposit Requirement: Complete 5 deposits with a total accumulated amount of at least €250.

Maximum Withdrawal Limit: For FTD Level Users, maximum withdrawal limit is €1,000 in winnings."

"11. With an active Bonus only following games can be played: Non-Progressive Slots and Keno. In case of a breach of this term, the bonus and all winnings generated from the bonus will be forfeited."

DT comment "With the first one, they said that they don't use as it is written (otherwise it would be a very inappropriate setting) and the second (excluded games rule) they deleted - according to everything, in practice they solve each case individually or they have it fixed."

Hey everyone is anyone having a problem with joya casino. There system will not upload my kyc documents. The live chat is not working, and no one replied to my support emails.

Oh, I see you want to go through verification but it's not possible according to what you describe, how long has it been going on? I would say that technical problems could arise, but that they don't write you back at all and you can't communicate with them anywhere is not right. 

So I would try to wait for a while and if it's not possible to upload and you don't hear from anyone, let us know and we'll try to help you.

The email be back with Morning and stated that will process the withdrawal as soon as possible. I sent them the documents they asked for. This has been going on for about 2 weeks. I will keep you updated. I'm very concerned by the lack of support from joya

Too bad they don't tell you anything, it certainly shouldn't be like that. 

But I believe that a complaint will help or they will eventually write. 

If you have something new, I'll be here.