Hugewin Casino – generell diskussion (sida 2)

I got this answer:

Your account was closed by risk department.

No reason was given for this decision.

How long is this happening for? When exactly have you requested your withdrawal, if I may ask?

It all started on Sunday. I didn't order a withdrawal. I was logged out of my account and couldn't log in again. I received information that the account was blocked for 48 hours and then that it was closed permanently.

If you haven't been given any reason why this happened and you have the money and you don't think you have done anything wrong or violated anything, then I would recommend filing a complaint. 

It is important that our team investigates what happened and without some concrete answers we would just be digging. So I would definitely go ahead and open a complaint. 

What do you think? 🤔

they stole me 5009$ and closed my account

Hey, what specifically happened please ? Why the casino took your money and closed your account, could you describe it ? I'm sure that would be helpful and we'll see if we can help you. 

I'll be waiting for your answer. 

Detta casino är en riktig bluff. De stängde mitt konto utan anledning och stal över $2000. Jag vill varna alla spelare så att de inte blir offer för dessa tjuvar från Hugowin. Upprepa inte mina misstag och spela inte hugowin

Okej, tack så mycket för att du meddelade mig för att inte komma in här.

This sounds like a very unpleasant situation, really. I hope our complaint team will be able to help you with this issue. Speaking of which, could you please update your complaint whenever possible? Some additional information is needed there.

Did the casino close your account after you tried to withdraw, perhaps?

Just an update to my situation. Through the help of the complaint resolution reps here, Hugewin honored the deposit I made and credited my account. I was then able to withdrawal 5x the amount earlier today. And with the change from that, I just submitted a second withdrawal for the same amount (now 10x my deposit). The first withdrawal was already received, so I don't anticipate any issues with the second. So, besides my initial issue with my deposit, my experience with Hugewin has been pretty darn good.

So I'm glad your opinion is like that, I'm honestly happy for every player who has a good experience. Of course sometimes difficulties accompany it, as in your case, but if in the end it's like this, I'm thrilled. I hope that just like the first withdrawal, you will get the second one and everything will go smoothly. Be sure to let me know when the money lands in your account. 

By the way, will you continue to play here ? 🙂

Yes, money was received. And, yes, I have continued playing with no issues so far.

That is really great, thank you for the update. What about writing a review for this casino describing your experience? It could be really helpful for others. Here's the link.😉

i updated my review the same day 😉

Hello again. I have checked out your UR and found out that due to your complaint pending at that time, it was mistakenly rejected when the complaint got resolved. I will make sure to fix it right away an approve your user review.

Also if you'd like to edit or update some of your reviews in the future, you can easily do so thru the "edit review" feature.😉

Thank you for your understanding. Have a great day.

What is wrong with your complaint specialist? Peter for the past week responded for 4 complaint for the whole week. So he spend like 15 minutes for the whole working week. Is it ok?

Om de inte löser något så stödjer de bara kasinon och stödjer stöld av finansiell data.

The whole complaint team handles hundreds of complaints every day, and they take their job really seriously and try to help out with every case in the best possible way. Of course, we are all just humans, right? So please have some patience, and your case will be handled in the same individual way as others.

Sorry, I really do not get the point of your message. Do you need some help from us, perhaps?🤔

Nej tack, du har redan stöttat rushbet casino för att behålla min ekonomi som jag begärde för uttag och du ville inte ge dem till mig om jag inte gav min ekonomiska data här i Mexiko, en person som försöker få ekonomisk data från en annan straffas med fängelse. person och med den attityd som de sätter sig i som kallas utpressning och anses seriös och om de inte gillade min kommentar sa jag bara sanningen utan att uppge namnet på sin partner som förutom att kalla mig en kvinna när jag är en man, beslutet var att ge honom beslutet till förmån för kasinot, det var därför jag gjorde den kommentaren