3 år sedan
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3 år sedan
I just was wondering if there's anyone who has experienced a positive withdrawal from Grand Fortune casino? I recently won about $7000 last week, and have sent in all my documents for verification and have been approved. It's only been a couple of days since everything was submitted, but was hoping to hear if there are any players with positive withdrawal experiences with them. The reviews I read thus far, arent hopeful in the least...and I'm extremely nervous about getting my payout as promised. Thanks!
3 år sedan
The casino is a part of a very large group of casinos. You can read more about all the complaints submitted against them here https://casino.guru/Grand-Fortune-Casino-review#tab=js-tab-reputation
It's been really a very short time since you requested the withdrawal so just give it some time. Especially considering you're from the US, some withdrawals to the US can take even 2 weeks, but it shouldn't take longer to be honest.
Fingers crossed!
1 år sedan
Jag är Japan. Det stod att du kunde spela från Japan, så jag registrerade mig härifrån och fick en gratis bonus på $35. Jag klarade också omsättningskraven och satte in $10. Jag följde instruktionerna i chatten för att autentisera KYC, och när jag försökte göra ett uttag informerade chatten mig plötsligt om att den inte var tillgänglig i mitt område. Chatten stängdes av och jag kunde inte ta ut pengar. Bekräftat att vara en bluffsajt. Var alla försiktiga
Automatiskt översatt:
1 år sedan
Hello there!
I'd say this is just the beginning, though. We offer a free feature to players in similar situations, and I urge you to take the chance. If that casino restricted you from withdrawing mainly due to your country of origin, they made the mistake of allowing you to create an account, take a bonus, and play.
Just a further question, did you use Japan as your country of residence when you created the account?
If the answer is "yes", then do not waste any time and submit a complaint for free.
This link allows you to lodge one: https://casino.guru/complaints/create
This link provides a useful guide and explains what to expect next.
What do you think about it?
1 år sedan
ja. Det är definitivt Japan! Min adress är i Japan, och mitt körkort och Mitt nummer-kort är båda japanska medborgare och har KYC-certifierade. Chatten översattes också till japanska och fungerade enligt instruktionerna. Men när jag pratade om att ta ut pengar fick jag veta att tjänsten inte var tillgänglig i mitt område, så jag stängde chatten och kunde inte gå in i chatten därifrån. Jag kände mig som en dåre eftersom jag inte kunde förstå språket. väldigt ledsen
Automatiskt översatt:
1 år sedan
I think this is a misunderstanding. 🙂 I'm sure your documents are all from Japan, I just asked whether this country is available in the casino's registration form, where you must state your full address plus your country of origin. That was all.
And I also say you should submit the complaint; the more I'm thinking about it, the more I'm convinced there was a mistake.
1 år sedan
1 år sedan
I clearly understand from the screenshot that you registered from a banned country. However, was it possible to select this country in the registration form ?
Anyway, I think the best thing to do would be to file a complaint at the link Radka provided above. This will be the most sensible thing to do, as our team will try to look into your case and help you. Are you up for it ?
