Good Day 4 Play Casino – generell diskussion (sida 3)

I know, Gretche70; it's not good to be kept in this. I agree to wait here unless something new happens.

Pengarna har fortfarande inte kommit. Eftersom jag inte ens tror att de skickade dem, mejlade jag både deras support och deras ekonomiavdelning igår morse och bad dem skicka mig betalningskvittot. Men som förväntat förblev även dessa mejl obesvarade.

This is so frustrating and I feel you. Why is it so complicated to provide a payment receipt after the payment has been made? Yet we still have no way to be certain right now. I know it's probably weird, but I hope you are going to enjoy the weekend and the upcoming working days show us real progress with the withdrawal.

Hej, eftersom jag fortfarande inte har fått några svar på mina e-postmeddelanden försökte jag livechatten igen på lördagen. Jag förklarade att jag hade lämnat in ett klagomål till Casino Guru. De berättade för mig att det hade varit problem med betalningen och att de skulle behöva betala mig 800 euro i två omgångar. Betalningen på 800 euro avbröts sedan, och två betalningar på 400 euro behandlades. Och mindre än en minut senare hade jag faktiskt 400 euro på mitt bankkonto. Tyvärr har jag inte fått någon ytterligare information om när jag kommer att få nästa 400 euro.

Hello Gretche70, I sincerely appreciate the update. Thank you.

In my opinion, it's better to know where the problem comes from. You know casinos usually do not choose to annoy people with non-payments or excessive delays. From the longer perspective, that's actually a very damaging scenario and casinos know that.

As far as I can tell, in most cases and when talking about decent operators, some sort of technical problem almost always plays a role on the third-party side eventually. 😐

Hopefully, whatever the nature of this problem is, they are going to fix this very soon!

Jag fick min betalning idag och stängde mitt konto. Jag litar inte på det här casinot; de ignorerar alla e-postmeddelanden.

Ho ho! That's fantastic news! Not sure whether you feel the same but I'm also glad to see you can put this behind you.

Anyway, thank you for this info.

Hello, I would like to make a formal complaint regarding my bonus balance.

I registered and received a $15 no-deposit registration bonus. The bonus required a $600 wagering/turnover requirement, which I fully completed. After completing the turnover, my balance was correctly converted from bonus balance to real/cash balance, and I had around $15 in real balance.

I then tried to withdraw, but I discovered that the minimum withdrawal amount was $30. Since my real balance was below the minimum, I continued playing using my real balance to reach the withdrawal minimum.

My balance eventually increased to $36. However, immediately after reaching $36, my real balance suddenly changed back into bonus balance.

I checked the Bonuses section, and there are NO active bonuses and NO remaining wagering requirements. I also did not activate any new bonus or receive any additional bonus.

I contacted support, but I have received different explanations each time. First, I was told that I might have an active bonus. Then I was told that I needed to make a deposit. After I showed that there were no active bonuses, I was told that the system switches to bonus balance when the real balance falls below $0.15.

However, this does not explain my situation because my real balance had increased to $36 before it suddenly changed into bonus balance.

Please investigate my account and transaction/game history properly instead of giving me general explanations about how the bonus system works.

I want to know exactly:

1. Why was my real balance changed back into bonus balance?

2. Which specific bonus or wagering requirement caused this?

3. Where in the bonus terms does it state that I must make a deposit after completing the $600 turnover requirement?

4. Why did the balance change specifically after reaching $36?

If this was a system error, please correct my balance. I have screenshots showing that there were no active bonuses or remaining wagering requirements.

Please escalate this case to the appropriate operator or technical team if necessary. I want a specific explanation based on my account activity, not a generic response.

Hello, I understand. Please read the instructions on how the complaint process works, so you know what to expect along the way: https://casino.guru/guide/how-we-resolve-casino-complaints 👈

Once you are ready, please proceed with this link and lodge the request: https://casino.guru/complaints/create 👈

Please let me know if you have any regarding the request or complaint feature, ok?