Good Day 4 Play Casino – generell diskussion (sida 2)

i posted a review, is pedning, but yes after search with gemini AI it confrimed the games (at least in pragmatic play ) are 100% clones , also the user jvie789 before 3 years said pragmatic play slots are not original,

its pretty obvious games are not running in pragmatic play official server.

plus an other user complained about hacksaw games too

i asked support

1. about the clone games
2. close my account

and they just said your account is closed, no answer for the fake games.

of course i didnt make any deposit i cant trust site like this.

For example, if ask on stoiximan.gr why do you offer fake slots, they will explain me their slots are original from pragmatic play and the game is fair

on this casino even if i was wrong they just skipped my question, but im pretty sure they are clone slots

Hello there. Thanks for explaining your concerns in more detail. I can understand why this situation raised questions for you, especially if the technical setup looked unusual to you and support did not really address the point you were trying to make.

At the same time, I think it is important to separate concerns, suspicions, and confirmed facts.

You mentioned conclusions based on Gemini AI, browser developer tools, older forum comments, and network observations. Those things can certainly raise questions and be part of a discussion, but they are still external interpretations of what is visible from the user side. Different external checks and tools can sometimes reach different conclusions, which is exactly why we have to be careful with categorical statements such as "100% cloned games", "the games are definitely fake", "RTP can be changed to any level", or "the games are not random".

These are grave claims and would require very strong, independently verifiable evidence.

At the moment, what we have shared appears closer to a technical concern or suspicion than confirmed proof.

Regarding older forum posts or reports from several years ago, we would also suggest some caution. The online gambling industry changes quickly, technical setups evolve, providers change integrations, and information that may have looked relevant years ago is not always reliable evidence today.

I also want to address one specific point about support not answering your question.

To be fair, it is understandable to feel unsatisfied if you raised a serious concern and received only a short response about account closure. That criticism is reasonable.

At the same time, it is worth asking a practical question here:

What would a casino realistically be expected to say to a message such as "your games are fake" based on technical observations and an AI interpretation?

If the games are legitimate, support saying "our games are legitimate" would likely not change your mind because you already seem convinced otherwise. 🙂

If there were an actual issue, no casino would realistically respond by openly confirming something that serious in a customer support chat.

And in many cases, first line customer support simply does not have the technical expertise or authority to explain infrastructure, integrations, or provider delivery systems in detail. A support agent is usually there to help with account issues, payments, KYC, or general gameplay questions, not to investigate technical allegations based on browser network traffic.

So while I understand why the response felt unsatisfying, the lack of a detailed technical explanation from support should not automatically be treated as confirmation that the games are fake.

If I personally were in the position of support and received this concern, I would probably answer something along these lines:

"Thank you for raising your concern. We understand why unusual technical behavior may prompt questions. However, we can confirm that the games offered on our platform are provided through our licensed integrations. Unfortunately, customer support is unable to comment on technical infrastructure or third party delivery systems in detail. If you do not feel comfortable playing, we completely respect your decision and can assist with account closure upon request." 🙂

Would that fully convince someone who already believes the games are fake? Probably not. But it would at least acknowledge the concern instead of simply closing the conversation.

For the same reasons mentioned above, the text submitted as a casino review could not actually be approved as a casino review.

For the forum discussion itself, however, we still need to be careful about presenting suspicions as confirmed facts without strong evidence.

Hej Radka, eftersom jag inte kan se det, är det här samma casino som det som diskuteras här? GDFPLAY Casino? Enligt deras webbplats har detta casino samma namn som det här?

Over the past few months, I've been using gdfplay, and I'm very pleased with my experience. The platform is incredibly intuitive, games load quickly, and I haven't faced any technical issues. While I mainly play slots, I've also tried out live casino games, which have also worked perfectly.

Detta casino har vägrat att verifiera mina dokument och behandla mitt uttag på fem dagar. Varje e-postmeddelande jag skickar ignoreras. Jag har nu lämnat in ett klagomål.

Hi, Gretche! In my opinion it's the same casino. The PC version of the web looks this way:

Thank you for checking that up; I believe you found the best thread possible.

Did you say they directly refused to verify your account? That's surely something worth investigation.

How did they come to such a decision? Do you have any clue, please? It's a really straightforward decision, but the mediators will certainly look at that closely.

Hello, what about the withdrawals maybe? I'd say that's a bit more important compared to the overall general review of the technical state of the site you more or less focused on. 🙂

Nej, de avvisade det inte, men de kontrollerar det inte. Jag laddade upp det den 17 juli, och den 18 juli avbröt de mitt uttag för första gången och begärde ytterligare två dokument, som jag laddade upp omedelbart, men ingenting har hänt. Jag har inte hört någonting sedan dess. Deras webbplats säger att dokumenten kontrolleras inom 24 timmar. Men jag har inte fått ett enda svar på något av mina e-postmeddelanden. Jag kan inte begära ett uttag förrän mina dokument har kontrollerats. Jag har försökt tre gånger redan, men de avbryter det omedelbart. Livechatten är bara AI; jag kommer ingenstans. Eller ibland kan jag inte ens komma åt livechatten alls. Något stämmer inte här. Mitt saldo är 800 €.

Ah, I see now. Thanks for the precise description. For now it seems the casino is not doing well with on-time verification. The rest can be set up automatically. I know it's not convincing. Hope it won't take longer for you. As I spotted in the complaint, it's sadly too early for us to intervene. On the other hand, with a bit of luck, the casino may resolve it without the mediator; that's still an option.

I imagine how frustrating the situation must feel, but I hope it's going to be resolved one way or another.

Jag fick ett e-postmeddelande idag som bekräftar att mitt konto är verifierat, men mina dokument visas fortfarande som väntande i min profil. Naturligtvis fick jag inget svar på min förfrågan. Jag begärde sedan ett nytt uttag, vilket de avbröt kort därefter. Ingen förklaring, inget e-postmeddelande, ingenting. Livechattsupporten kunde eller ville inte hjälpa mig. Jag trodde att jag kanske hade fyllt i formuläret fel. Du anger beloppet, jag angav mitt IBAN i betalningsuppgifterna och mitt namn och födelsedatum i kommentarerna. Men livechattsupporten kunde eller ville inte hjälpa mig alls. De sa bara att de skulle vidarebefordra det och att ett svar skulle ta 24 timmar. Jag tvivlar på att jag någonsin kommer att få det svaret, precis som de inte har svarat på någon av mina frågor. Jag har aldrig upplevt något liknande förut.

I get why you feel hesitant about the response arriving, and I respect that. I see a website that does not act in line with what support has been saying; perhaps they need IT support to resolve that, because your account may be verified and, at the same time, the system may show a pending document review at its front end, which still blocks any withdrawal attempt. They may need time to figure out what's happening and to fix it.

Ja, tyvärr kan ingen säga det till mig eftersom jag helt enkelt inte får ett enda svar.

Yeah, I noticed that earlier. You know, I guess nothing I can say right now will help you, from where I stand, waiting without knowing what to expect is never easy. I still think the current platform system is perhaps working against the casino employees and needs time to be fixed. I believe you mentioned a 24-hour deadline, so I guess we have to wait and see.

Ja, allt jag kan göra är att vänta. Jag begärde uttaget igen kort därefter, men det har inte avbrutits än. Även om dokumenten i min profil fortfarande visas som väntande. Det är verkligen sorgligt att detta casino inte kommunicerar med sina spelare; de ​​ignorerar varje förfrågan. Livechatten hänvisar mig till e-postmeddelanden, trots att jag har sagt till dem flera gånger att mina e-postmeddelanden ignoreras. Så ingen hjälp i livechatten heller. Jag får se vad som händer på måndag; det kommer förmodligen att avbrytas igen eller inte ens behandlas från första början. Och ännu ett casino som hoppas att folk ska spela bort sina pengar igen. Det kommer definitivt inte jag att göra.

Hello Gretche70, it's Monday, and I hope the casino is going to say something handier today!

Hej, nej, tyvärr fortfarande ingen reaktion, inget svar på någon av mina frågor. Men varje dag skickar de mig insättningserbjudanden via e-post, och inte bara ett. Mina dokument visas fortfarande som Väntar i min profil, trots att jag fick ett e-postmeddelande som bekräftar att mina dokument har verifierats. Men sedan söndag kväll har mitt uttag markerats som godkänt, även om det inte har kommit än.

Well, as far as I know, promo emails are never in relation to concrete casino issues; that's a different word, so instead I would focus on how many days are needed to receive the money now that the request has been changed to approved. I believe we talked about how the website fails to show the current state of your KYC documents, so let's skip that for now. I honestly think the most important part is the money.

Ärligt talat? Att få mina pengar är det viktigaste för mig. Jag återkommer här så fort jag vet när, eller ens om, jag får dem. Det är fortfarande synd att det inte finns någon kommunikation med casinot, eftersom de fortsätter att ignorera mina e-postmeddelanden och förfrågningar. Och även om jag vinner och förhoppningsvis får mina pengar, kommer jag förmodligen inte att spela här igen. Kundsupport är väldigt viktigt för mig på ett casino; jag behöver hjälp med alla problem, oavsett vad det är. Tyvärr är man här lämnad att klara sig själv eller måste söka hjälp från Casino Guru.