I agree, waiting 20 days just for your ID to be verified is already quite a long time.
The good news is that I can see you've already opened a complaint on our website, so our team will do their best to assist you if the situation doesn't move forward.
I also hope it's reassuring that other players have shared similar experiences where the verification process took much longer than expected but was eventually completed successfully. Hopefully, your case will have the same outcome.
As for the €6,000 withdrawal, the most important thing right now is to complete the verification successfully. Once your account is verified, there should be no reason for the casino to keep delaying the withdrawal. Hopefully, everything will be resolved soon, and if not, our complaint team will continue working with you to try to reach a fair solution. I wish you the best of luck, and feel free to keep us updated on any progress.
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