Golisimo Casino – generell diskussion (sida 4)

Hej!

Kunde du äntligen verifiera och ta ut dina pengar? Om så är fallet, hur många dagar tog det?

Tack så mycket,

Yes they did. Or the full prossess of verification took me 36 days. Had to send in one extra documents in two periods(after 10 days each). I have got one withdraw and are waiting for more. I think with this casino you should cash out with crypto. Thats the fastest way to do it

Det lugnar mig. Så jag antar att jag behöver vänta... Jag skickade mitt ID för bara 20 dagar sedan och de har inte verifierat det än.

Sedan blir ett annat problem uttag (6 000 euro)

Tack.

Just be patient. Will see with my withdraws

Hur mycket behöver du ta ut? Och hur mycket har du kunnat ta ut hittills?

I agree, waiting 20 days just for your ID to be verified is already quite a long time.

The good news is that I can see you've already opened a complaint on our website, so our team will do their best to assist you if the situation doesn't move forward.

I also hope it's reassuring that other players have shared similar experiences where the verification process took much longer than expected but was eventually completed successfully. Hopefully, your case will have the same outcome.

As for the €6,000 withdrawal, the most important thing right now is to complete the verification successfully. Once your account is verified, there should be no reason for the casino to keep delaying the withdrawal. Hopefully, everything will be resolved soon, and if not, our complaint team will continue working with you to try to reach a fair solution. I wish you the best of luck, and feel free to keep us updated on any progress.

God morgon,

Jag har inte fått några positiva uppdateringar än. När jag kontaktar dem får jag alltid samma svar. De säger att de jobbar på det och att jag kommer att få det verifierat snart. När jag ber dem om mer information säger de ingenting, bara "snart".

It was the same for me. I have 80k euro in my balance because i won the max win. The withdraws depends what vip level you are. The higher it is the faster and more ypu can take out, they just sent me back to vip level 1 from 4… 1 week later after they verify my account, they using every trick in the book to delay and for you to play more.

Yes, well, that probably means the casino simply has nothing new to tell you and that the verification has not been completed yet. If it is still in progress, I would try to be patient.

I know it has already been taking a long time, but if you ask the casino every day when it will be done, whether today, tomorrow, or ask how things are going, and they still have nothing new, then there is really nothing they can tell you.

As I said, I would wait for our team, and if you still cannot get verified, then eventually our team will contact the casino and try to help you as much as they can.

I think that is probably the best thing you can do for yourself, give yourself a little peace, get some rest, and I hope it will all be resolved in the end.

Hello, I need help or advice i made a withdraw $180 on june 29 th /26 waited through canada day and weekend for withdraw it's now July 4th I ask why live chat says same thing in different words today still in review ive already been through verification ect this is taking way to long bad business.

Hi, if there was a weekend or a public holiday, I don’t think the casino is really taking that long, because that basically means minus three working days. I know that with this casino it can take longer, you can feel free to read other posts from players in this thread. If you are verified, that’s fine, so you probably just need to wait for the withdrawals.

Have you had any successful withdrawals here before

Hej igen. Jag kan inte komma åt mitt konto idag eftersom det står att det är under granskning. Jag kan inte heller komma åt chatten och de svarar inte på mina e-postmeddelanden…

Hur hanterar du det?

I can see that there are more updates regarding your case. Unfortunately, they are not very encouraging based on what you described. It looks like you can no longer access your account and that it is currently under review.

Did the casino ask you to provide any documents or anything similar? I am not sure if I have already asked you this before, but just to be sure, I will ask again. Did you play using a bonus? The reason I am asking is because I am wondering whether the casino might be reviewing your gameplay or something similar.

To be honest, I think this has been dragging on for quite a while. I hope our team will be able to assist you with your case and that everything will eventually be resolved, because you have already been waiting a long time, and I do not think it should be handled this way.

Mitt konto har stängts och jag vet inte vad som kommer att hända med pengarna jag hade på mitt saldo. De kom inte från någon bonus.

I am sorry to hear that. Unfortunately, I cannot say for certain what will happen next.

I would be very happy if this situation could be resolved, and we will see whether, once our team contacts the casino, they provide an explanation and communicate with us. That is probably the most important part. After that, the next question will be whether they are actually willing to try to resolve the issue or not.

We will have to see how it develops. Unfortunately, at this point, the most important thing is probably to wait for our complaint team, as I already mentioned, because with the account being closed there is likely not much more that can be done directly from your side.

Did you get your account verify and some withdraws??

Hej!

Nej… De stängde mitt konto och det är under granskning. De ger mig inga alternativ; i mejlen de svarar står det bara att de granskar det, men det har varit så här i över två månader…

God morgon, de betalar definitivt inte ut pengar, för långa verifieringstider, de svarar med boten, och om de stänger ditt konto är du körd. Tyvärr måste jag säga det, jag bor i Italien, men jag spelar också på obehöriga kasinon, jag kan inte säga namnet, men de har alltid betalat mig!!

Jag vill dela med mig av min egen erfarenhet. Först och främst har jag ingen anledning att försvara något casino. Jag är en förlorare, inte en vinnare, på casinon och jag har förlorat pengar. Ändå vill jag vara rättvis.

Jag väntar just nu på ett uttag på 300 euro från detta casino. Jag vet inte när det kommer att slutföras än, men jag väntar på att se hur det går.

Det har hänt mig många gånger att jag gjort ett uttag från ett utländskt casino och betalningen avvisats. I de flesta fall var det inte casinots fel, utan min banks, antingen på grund av en kortgräns eller av andra skäl.

Jag kontaktade casinots support och förklarade situationen. De föreslog sedan att jag skulle ta ut pengar direkt till mitt bankkonto istället för kortet. Jag gjorde det och vanligtvis inom cirka 3 dagar dyker pengarna upp på mitt konto som vanligt.

Därför tycker jag att innan man skyller på casinot är det värt att kontakta supporten och se om det finns en annan uttagsmetod tillgänglig.