GoldenPlay Casino – generell diskussion

Om du vill diskutera något relaterat till GoldenPlay Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hello,

We can discuss any topic, but first, please refrain from using vulgar language and clearly state your issue.

Hej allihopa,

Hur kan eller bör jag bedöma det faktum att detta casino har ett mycket högt säkerhetsindex, medan anslutna casinon med samma ledning får ett lägre eller lägre betyg i Casino Guru-betyget?

Med vänliga hälsningar

Manuel

Please know that every casino is reviewed and scored separately. It doesn't matter if they have the same management, actually.

Do you have any experience from this casino?

Hej Romi,

Nej, det har jag inte gjort än. Jag återkommer när jag vet mer.

Med vänliga hälsningar

Manuel

Hej, efter flera försök har jag äntligen vunnit tillbaka pengarna. Men mitt uttag saknas fortfarande. Jag har laddat upp dokumenten flera gånger. Samma dokument användes även för andra verifieringsändamål. Men mitt uttag saknas fortfarande.

Diana Hildebrandt

Mannen får ingen bekräftelse på att han har gjort en insättning.

Diana1323

Och min utbetalning saknas fortfarande. Trots att jag har laddat upp dokument.

Diana1323

Hello, Diana, I would love to help, but there is no one from the casino here on the forum, so we have little to verify on our end. It may sound weird, but currently you are the one with the information. May I know whether the account was fully verified or perhaps did the casino suggest what could possibly go wrong? Have those documents been approved already?

What about the withdrawal—when did you submit the request?

I know there are a lot of questions, but that's the best we can do on the forum.

Dear Diana1323,

First of all, let us apologize for the late reply.

Thank you for sharing your feedback with us. We are sorry to hear that you've experienced issues with our cash out policy.

That being said, after checking your account, we can confirm that up to this date, we are still missing the part of the documents we require for the verification of your account, your proof of address if we have to be precise, and subsequently, for being able to process your withdrawal request, and that instead of providing them again correctly, your cancelled your withdrawal request.

We sent you numerous communications explaining that for proof of address we only accept an utility bill or a bank statement from the last six months, again, which we never got from you.

Once all of your documents are checked and verified by our Payments team, which can take up to 2 business days, the withdrawal is being processed, as stated in our cash out policy: https://goldeneplay.com/cash-out-policy.

We remain fully available, so please do not hesitate to contact us via our live chat service or via email at support@goldenphelp.com.

Hello,

If you'd like to increase the chances of the player replying, it's a good idea to use the "Reply" button. If the player has notifications enabled, they'll be alerted that someone has responded to their post.

Just a small tip that might help.🙂