Glorbet Casino – Official Representative | General Discussion (sida 3)

Thank you, Radka. We appreciate the clarification. We will continue to cooperate with the Casino Guru team and provide any relevant information as soon as we receive the provider’s findings.

I understand your point, but I think it’s important to distinguish between the casino’s withdrawal policy and the need to review potentially suspicious activity.

Regardless of whether a casino operates with KYC, no-KYC, fast withdrawals, or any other model, potentially suspicious or irregular gameplay sessions may need to be reviewed before a withdrawal can be processed. This is not something that is specific to Glorbet or to a particular type of casino.

A no-KYC policy does not mean that every withdrawal must automatically be processed without any review. If a particular session raises legitimate concerns — for example, unusual or irregular gameplay patterns — the casino needs to be able to investigate the activity and establish what happened before making a final decision on the withdrawal.

In this case, that is exactly what is happening. The relevant game provider is reviewing the player’s sessions, and we are waiting for their technical findings before providing the final evidence and explanation.

We also agree that the conditions and possible review scenarios should be communicated as clearly as possible to players, and we can certainly review how this is presented.

Det är verkligen vackra ord du har skrivit här, och jag skulle vilja förtydliga en sak.

Punkt 1.

Hittills har du inte lämnat några bevis eller information, utan bara påståenden.

Punkt 2.

Du ber mig att sätta in 0,43 ETH för att kontrollera mitt konto, trots att jag redan har satt in pengar 5 gånger.

Punkt 3.

Min utbetalning är försenad, och jag förväntar mig en ursäkt från er för de falska påståendena, om ni verkligen är ett välrenommerat och hyfsat casino som ni påstår er vara.

Något annat skulle inte längre vara trovärdigt för mig.