Hi I moved your post under the casino you are talking about. In this case, I think the best thing to do would be to write to live chat or support, possibly to email, who will be able to advise you better than us, as we are not a casino. Have you tried asking what the problem might be if you reset your password and can't log into your account ?
thank you i have set back and asked myself what happen and believe me i have proof in november of 22 i had sinus surgery at thank giving i had covid and i won the money i tried to withdraw it all and realized i can’t do that so i only tried for 1500
then i got sick with pneumonia and ended up in icu
and put on life support i was in that hospital until april with my account sitting doorment
all i wont to do it play
I'm sorry to hear about what you have been through. Anyway, the issue with your account might be just a minor issue related to a dormant account. The casino may believed that you willingly stopped playing there.
Anyway, are you sure you really want to play in the casino? They have a very low safety index according to our website 😕
Hmm, still having a problem with the password ? Did you try to discuss it with support, or did you follow all the steps described in the screenshot ?
However, I would also like to point out, as Daniel did, that you should be careful if you deposit in the casino, because it has a low safety index. You can check it here on this link: https://casino.guru/getwin-casino-review#tab=js-tab-reputation
Please be careful
Is there some chance to solve your issue? I mean, has anything changed meanwhile?
Thank you.
So, can you get it somehow? I could not find any hint even by asking Google, are you sure it is necessary?
No traces in terms and conditions either because I could not find any on the website!
Ok.
In this phase, I would send all those screenshots as a reply to the response you got from support.
I know it sounds dumb, but are you sure you have not registered under a different email? I'm just asking.
Well, I'd say the action from the casino's side is the only solution. 🤔
Keep me posted, please.
I can't see why it is necessary to create a new account. Is it just me?
Well, I'm sorry to see you have been struggling further, and I'd like to remind you of your previous complaint. If you feel like you need us, please ask for your complaint to be reopened. Just follow this link 👈, then press the button.
What do you think of this idea?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
En plattform skapad för att visa upp alla våra åtgärder som syftar till att förverkliga visionen om en säkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mål är att hylla de bästa och mest ansvarsfulla företagen inom iGaming och ge dem det erkännande de förtjänar.
Casino.guru är en oberoende källa till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av någon speloperatör eller några andra institutioner. Alla våra recensioner och guider skapas med största objektivitet och ärlighet, efter bästa kännedom och bedömning av medlemmarna i vårt oberoende expertteam. De är emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, rådgivning i juridisk mening. Du ska alltid själv säkerställa att du uppfyller alla rättsliga skyldigheter innan du spelar på ett utvalt casino.
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