Frumzi Casino – generell diskussion

Om du vill diskutera något relaterat till Frumzi Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hello!

I have problem with frumzi casino.. I did withdraw request 21/2/24 till today 26/2 they didn’t pay me the withdraw is showing still on pending on the site and I got nothing info or any email.. I have contact support couple

of times every time they tell me the same copy paste answer.. can anyone help me how to get my money? I won it with bonus..I’m from Grecce

Hello. I can see, that your account was not fully verified yet, is that right? Did you have any successful withdrawal before or is it the first one? It is not unusual for casinos to take some time, especially if it comes to verifying the account, which can be more time consuming. We actually give casinos 14 full days to get thru this process before we intervene. Please let us know whenever you have any update from the casino.

Hello I have verified my account from the first day .. with what they asked me to do .. now if I need more I don’t know I have told them 6 days now if they need more documents to tell me and they tell me all is okay with my account ..and yes it’s my first time on this casino I do a withdraw !

Jag behöver inte diskutera med dem Daniel, sedan 21/2 skickar jag ett meddelande till dem varje dag, de ger mig samma copy paste-svar.. Jag vill bara ha min betalning som jag väntar på att bli klar. Eftersom jag inte kan hitta en lösning med dem från livechatten tänkte jag skriva här för att se om du kan hjälpa mig bättre

I got this email now from Frumzi.. money is not in bank account yet but email says withdraw is complete now let’s see 

I got the money .. chase closed all okay.. thank you all!

Hey. This is really great news, thank you for sharing. Maybe it took a little bit longer than you would like, but the good thing is, you got the money, right? Are you going to continue playin at this casino, what do you think?

If you like, you can describe your experience in a review for this casino, just use this link, to do so. 🙂

I allmänhet, jämfört med de grekiska kasinon, är FRUMZI ett mycket bättre casino och erbjuder mer vinster, du vet! Jag gillar bara inte hur sent uttaget är

Yes, a week is getting to be quite a lot, but we give casinos 14 to sort out the withdrawals, so they were still within the norm. I think if we take away the length of the withdrawal, the casino is pretty good for you, am I right ? 

If you play here, feel free to share how the next withdrawal went and if not, I wish you to choose the best casino for the future. 

Good luck. ☘️

Hello, I have a problem with my payment, which has been pending since February 4, I passed the verification 2 days ago, it took 20 days...! and I still haven't received the moneyso be careful where to put your money.

Hello. Sorry for this long lasting verification and ongoing withdrawal situation. I actually saw your complaint 👈, where you've mentioned, that the have refused the document with Jeton history of payments, right? Have you got any explanation from the casino, about why did this happened? What was the reason for rejecting it? Was it, perhaps, in the wrong format?🤷‍♀️ Just my guess, as I'm trying to understand what could the problem be. You should try to ask about that the support, what do you say? Maybe you will get some answers. Please let us know about any updates.

The account was verified 3 days ago and I still haven't received the payment. in the chat they keep saying the same thing, that I have to wait..

I see. So your account is fully verified, yeah? My mistake, I thought that you were saying they still need the additional document from Jeton.🤷‍♀️ Let's just see now, what will our complaint team be able to do about this situation. Let's hope they will get in touch with the casino and proceed further with your case. 🤞

Yes my account is fully verified as of Tuesday. I thought that the payment would be sent immediately after verification, but this is not the case, I have not received the money yet.

I see, so now you just have to wait. Well, to tell you the truth, we will have to be patient since you have verified the account and if nothing changes in the next few days, we will see where Michal gets to in your complaint. 

Nevertheless, I firmly believe that you will get your money as soon as possible.

I will keep my fingers crossed for you.😊

36th day from the withdrawal request. I still haven't received the money.

Oh, that's quite a lot. I can also see from the complaint that the casino should have responded or commented on the whole situation, but so far it has not done so. I hope they will change that and take a stand and explain what's going on. I assume, you still have no new information since your last post. 

If things change, let me know and we'll let our team try to help for the time being. 

Hej, jag skulle vilja fråga om frumzi casino. Den 13/03/2024 begärde jag mitt första uttag av det belopp jag vann och med den angivna betalningsmetoden borde jag redan ha haft pengarna på mitt konto.

Jag har redan skrivit tre gånger till kundtjänst och de skriver flera gånger till mig att jag står i kön på ekonomiavdelningen.

Jag har fortfarande ett väntande uttag på mitt spelkonto men fortfarande händer ingenting. Jag skulle inte vilja förlora mina vinster, vilket förmodligen redan har hänt.

Mitt konto är helt verifierat. Kan du ge mig några råd eller åtminstone på något sätt trösta mig med att jag inte är den enda som känner så här..

they paid me after a month but they did it so you have no choice but to wait.