Etheryl.io Casino – generell diskussion (sida 5)

Well, if the whole issue is basically about not receiving the free spins after making a VIP deposit, then unfortunately this is probably not something our complaint team would be able to help much with.

We can’t really force a casino to give a player a bonus or free spins. That’s also why your complaint was rejected.

So in this particular case, I honestly doubt the complaint would be reopened if you submitted a request to reopen it based on the same issue.

They are not cooperating with you guys. There's 3 open complaints and 2 of them they have not provided the evidence within the deadline. They're on the extended timer on those 2 cases. If they would have evidence they would have provided it, unfortunately it looks like they are willing to take the hit as a unresolved than paying their players. Funny enough on Trust pilot they keep mentioning how they will work with you guys and provide anything you require however they go unanswered. Let's wait and see in the next 5-6 days what they will do. I know they have nothing so odds are they will not answer, and i hope Casino Guru smashes down the rating to 0% and blacklists them to avoid other players falling for it.

I don’t really see much sense in the casino communicating with us through the complaint and then suddenly stopping.

I hope that won’t be the case here and that things are simply taking longer than expected. But as I said, we’ll only know with time and will have to see how the situation develops.

Hi Fartjames,

how did you resolve your issue? You were blamed and given the same excuse as me? Can you please share what was the conclusion?

I closed my case because they said regardless of the outcome they won’t give the money we won. So I just accepted my deposit.

You should have let the investigation continue, if you were convinced of not having a multiple account…at least they would have taken a hit on they’re score which would have made an impact for other players not to get fooled of their business practice…now you’re giving them right and maintaining their score just to receive your deposit back.

don’t let them win you waited 2 months for this dude

Why would you that! You’re letting them getaway!

There is no point in fighting these guys, because all they will do it block you and keep saying you have multiple accounts. And they aren’t replying to casino guru because they don’t care about the rating going down here. Whether casino guru decides or not, they won’t give your winnings no matter what. It’s part of their game and if anything go complain on the gaming authority site, not in here

It’s because they won’t give your winnings

let the mediator decide that, if anything you would have helped get them blacklisted if they didn’t have any evidence. Weak move there bud. You gave them what they want without any consequences.

I am in financial need and I needed my deposit amount

My account got blocked about a month ago for demanding free VIP spins on my deposit as per their stated terms as I am Level 3 VIP and doing good. But just because I posted my opinion on trustpilot, lcb.org, casino.guru and their licence authorities and they blocked me forever. I know it sounds strange but this is fact and I have entire email chain how do they reacted specially Dylan my VIP manager. After few days, suddenly I saw an email with apologies from Raphael and stated that it was their mistake to block my account and that apologies drama bla bla bla and offered me 200$ cash bonus to remove my all platform reviews i did it and everything was fine. 2 days back I made fresh deposit and I lost it. I was doing nothing and just ready for next deposit on next day and found account is blocked again. Again apologies drama and acting like they really don't know how again it has been blocked. They took 3 days to identify the reason for block because this time they did not had any evidence of mine breaching any terms and conditions and already negative reviews were removed by me. After 3 days and endless emails and false commitment, today they clarified me that they don't have any reason for block and this is their final decision..LOL how can a casino can block for not reason. Etheryl is really a cheap if you are cashout little more and totally untrustworthy platform. 

Now I am again ready to make this incident public because they fear to public reviews as they are new and specially if you post on trustpilot, casino guru forums and if even send email to their licence authorities they will remain active with you and come with an apology all the time. 

One more weird things is their hidden bonus wagering terms. Just imagine i deposited 50 USD claim 100% bonus and successfully completed 40X wager and 800 USD was converted to my real balance and you what? They will not allow you to withdraw it and again I was imposed extra 2X Wager on entire won balance so logically it becomes 2000+ plus additional 1600 USD means total 3600 USD wagering before I can withdraw winning from my 50 USD. How much wagering it becomes for small 50 USD. They count all the real cash deposit, bonus deposit, bonus conversion money for 2X -3X additional flat additional wagering. 

So it means if you deposit 100 USD and lost it wagering only 150 USD and if you make fresh 50 USD deposit and hit any big win like 2K USD within that 50 USD, you will end up with 4000 USD additional wagering to be able to withdraw your 150 USD winning...LOL..

Believe me guys, they are thieves and really out of mind they do whatever they thinks right. If you want attention from this casino, i request you to post your real negative experience here and go at casino.guru, lcb.org and keep writing until someone comes with an apology. It's their habit to wait and see how long user is escalating. I have read so many complaints on casino guru mentioned fake alligation of multi account and duped many Canadian players specially. 

I will come here again and will share my experience at other social platforms soon. No casino can block any user account without any solid proofs of breach etc.

Finally, keep playing keep winning and immediately withdraw don't keep any funds on your account and never ever believe in their VIP team as I was Level 3 VIP having total turnover around 30K USD and they decided to block me. Play safe play at trustworthy sites. 

Hello, I understand this is not a pleasant experience. The sad truth is that every casio is free to close any account if they no longer wish to provide its services to the customer, basically like any other company. I see you deleted your previous forum posts, which had more details and updates, but don't worry; we can get through this.

At least Jaros's responses remained visible, covering the free sins and a few other things. I'm sorry to see how it ended, though.

Based on your plan for the future, the casino is probably not going to change their mind anyway, but for some reason losing a depositing customer sounds like a win to them.

Hard to comment on that, to be honest.

Hi I've currently raised a complaint against Etheryl and I'm waiting for Casino Guru to approve my most recent post. Hoping this will be resolved soon.

Dear user, I understand your frustration, but I will not discuss such allegations with you because saying something like this in a public forum without providing any proof is a statement in and of itself. I respect your feelings, but any subsequent similar posts will be deleted until you change your tone and communicate in a constructive manner, without threads of reviews being posted across the internet.

Hello, I believe in the same thing.

Can you briefly tell me what happened and why you needed to open a complaint?

Hi Porsche,

unfortunately Etheryl is not licensed in Canada and i got scammed as well after winning 14K. They blamed me for multi accounting when i never opened any other account. I dont want to be the bummer here as well but casino guru will not help you either, they will side the casino just like my experience. Worst part? You will not have access to none of the evidence of whatever BS etheryl will provide Casino guru, you will just have to go along and trust that the moderator will do its "job" . Not to mention Etheryl will only reply every 2 weeks, and guru will allow it by letting them extend their timer. Mine took 3 months before Casino Guru decided my complaint was unjustified and that Etheryl provided enough evidence, sketchy part here is that you dont have access to anything and will be forced to agree. Etheryl is a fraud casino for all Canadian players, and guru moderators will just believe anything they’re given like mine did, and as long as I can’t see the evidence i choose to believe guru doesn’t side with players but with the casino.

Where’s my proof? Why can’t my moderator send me an email with what the casino sent so i can defend myself because i know the truth! Why don’t you guys let players who got scammed by casino see the evidence, aren’t you supposed to be mediators? The casino will always win if that’s the case because the players can’t defend themselves against anything especially nowadays with chatgpt and AI they can change and modify anything they want! Send me the evidence and i will stop the reviews, i need to know why you guys ruled to the casino’s favor with their evidence! Put yourself in my shoes after i got 14k stolen. If you dont send me the evidence that was provided that means you guys are just as bad and crook as them! You can hold your judgment but let your players see why the decision was taken instead a explanation mentioning you got enough "evidence". Protect your players!