Dolly Casino – generell diskussion

Om du vill diskutera något relaterat till Dolly Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hello Guys, i make this account becase i google it about this Casino on i find just here info, so kindly i will say, PLEASE DO NOT PLAY THIS CASINO... why?

I register i play on 14 februar, no problem deposit deposit deposit, so it`s time for WITHDRAW...and the DRAMA start :) 

15 Februar i make withdraw and 22 februar PENDING ...i write to them no answer wait wait, and email about KYC :) 

I send my mastercard + passport + selfie + address, no answer 5 days...they address new prove ok :) i send 3 new pictures...

they accept, now they need + German passport od drive licencen BUT i am Bulgarian EUROPEAN :) i don`t need German permission.

I send them my salarywork my taxes documents, everything that i am living in Germany, and there was not in condition after 20+ days they ask now for them, i answer that it`s impossible i have not because i am not GERMAN :) 

and guys ...7+ days i am waiting for answer, you go to LIVE CHAT, they work with some script answer question you need just to wait...

its not a big money i don`t give a fuck 260 euros but guys 20+ days verification??? and still nothing and they want miracle from me ....

PLEASE PLEASE PLEASE DO NOT PLAY DO NOT PLAY NEVER EVER!!!! 

THANKS YOU GUYS :) I WILL TRY to make 1000+ post about this Casino, no one to play ever there not to be f**k like me :) 

BYE!

Hello,

I know I may sound tedious but please use stars for strong words like "f**k" 🙂 Thank you.

Can you tell for how many days is (in total) your KYC running at the moment?

I just check and find out that this casino was established on 12/2021. I think the staff may need more time to settle a bit. They may be just lacking some experience.

Anyway, keep us posted.

DOLLY CASINO

I DEPOSITED ON THE 15/09/2023 and I won $300 , I withdrew my winnings and when on chat to ask how do I verify my identity for KYC AND they said I DONT Have TO DO ANYTHING AT ALL the money will go straight in to my account in 24hours EXACT , it's been 2.days and NOT 1 EMAIL back from support team and the live chat agents have been on purposely logging me out half way through our chat , I WISH I NEVER DEPOSITED IN DOLLY CASINO, an I wish I didn't deposit OVER AND OVER again because I have had casinos pay me instantly as they say on there casino sites , but dolly says they are a pay ID payment instant withdrawal....NO PEOPLE THERE NOT , PAY ID THEY TAKE Your Money INSTANTLY PAY ID but they don't pay you what you win, and they are not Australian site there FROM CYPRUS... AND STILL HAVEN'T Received MY FUNDS

Read less

FALSE ADVERTISING

Support team SLACK DONT REPLY AT ALL

No PAY ID WHEN YPU WITHDRAW

The chat agents are RUDE AND DONT ANSWER YOUR ENQUIRIES

AND NO BONUSES

Hi, I'm sorry you found yourself in this situation. I find it quite strange if the casino didn't require anything from you, but it's up to them if they don't need any documents when you try to withdraw. Anyway, we give casinos 14 days to process the request, so I would recommend being patient. Although I understand that if the casino doesn't give you an answer to your questions, it's certainly not pleasant. 

If something changes and the casino gives you an update or you get your money back, don't hesitate to let us know. For now, we'll have to wait. 

Hej killar, jag började spela på Dolly och jag väntar på ett uttag, vad tycker ni om detta casino? Jag kan inte läsa recensionen.

Hi, for a start, how long are you waiting for the withdrawal ? Do you already have a verified account with the casino ? 

Regarding the casino itself, I think there are better choices, but I certainly don't want to condemn the casino. Here you can check some user reviews or player complaints and read the experiences of the players. 

Anyway, when you say you can't read the review, what is your problem ? Is something not showing up or is it something else ? 

Hej, jag har två förfrågningar på gång på Dollycasino, verifieringsstatusen finns inte på kontot men jag blev inte ens ombedd att verifiera (vilket är konstigt när det finns en uttagsbegäran även om deras kundtjänst sa till mig att det kanske inte finns ett behov av dokument) uttag begärdes för 3 dagar sedan (så vi är fortfarande inom tidsfristen från vad de säger till mig i chatten)

Sometimes, when the sum is quite low, casinos prefer not to verify you until you reach a certain withdrawal threshold. Would you say this is the case?

Not sure whether the financials work on the weekend, so let's hope Monday brings good news.

Just a detail, if I may, do you now see user reviews alright?

Jag skulle vilja påpeka att de gav mig den första krediten på 350 euro, nu väntar jag på den andra, positiv recension för detta casino!!

Great, so I'm glad you got the first part and I'll hope for positive news for the next time and that you'll get the second part as well. Let me know when that happens or if there are any problems. 🙂

Jag har ett problem, kasinot ställer in sändningar för uttag av pengar. Hjälp mig att få tillbaka mina pengar, summan är inte liten, 7500 zloty, varav jag investerade 4500 i spelet och kan inte ta ut dem nu, vad ska jag göra???

Hey, first of all it would be good to know for what reason the casino reject your withdrawal, did you try to ask ? Also, did you play with any bonus or not ? Was it necessary for you to send any documents to the casino to verify your account ? How long have you been waiting for the money ? 

Please let me know a bit more about the situation and we will see what can be done. 

Was playing with a $100 cash bonus was playing plinko betting $7.50 a bet hit x 1000 won $7500 next minute a

l winngs deducted feom my account

Did you get in touch with the casino to ask for some explanation, though?

Like, what the reason was for doing so? 🤔

Our complaint team will investigate the whole matter well, and now they're waiting for you to reply to some additional questions in your complaint, so please do so whenever possible.

We will wait to see how it will all unfold.

Hi , below is sceeen shot of the winning bet and then when the money taken out of account i did not even try withdrawing any money yet they just took it

i contacted the VIP manager by email twice no reply , and live chat 3 times they gave me very little details

i have screen shot of the $100 bonus they gave me its says deposit bonus but it was given to me by The VIP manager who is now MIA they did say they would email but i have heard nothing

So I'd probably wait for that email. Didn't the deposit bonus also have a maximum cashout for example and therefore the money could have been deducted? 

Alternatively, is plinko allowed to play with this bonus and did you check what max bet you can use? Obviously I would check all these things beforehand because that might be the reason why your money was taken. 

But you said the casino gave you few details, so what did they tell you?

The $100 bonus was not actually a deposit bonus it def says that but i had not deposited any funds for 3 weeks while offshore .

The Casino should be look at my deposit the last 12 months and just return the funds that were taken . if not they loose alot more when iclose my account

The VIP manager that gavel me that bonus knows whats happened because he gave me that bonus because of withdrawal issue early in January i i have the email trail with him telling me he will give me the cash bonus , either way the issue here is the money should have been left in the account because it was still playing and if a game is not available on a bonus you can not select the game or bet higher then the set limit .