Daytonaspin Casino – generell diskussion (sida 13)

Yes the casino will not be touched again unless withdrawing

That clarifies it, the ID issue has been resolved, but the additional financial checks are still preventing your withdrawal.

I understand why requests for August and September statements feel excessive when you haven’t deposited since July. More recent statements can sometimes be relevant to financial verification, but the casino should explain what it needs to establish and why the documents already supplied haven’t been sufficient. Questions about particular transactions can also form part of those checks; they don’t automatically establish deliberate stalling.

However, repeatedly requesting documents and rejecting withdrawals without explaining the outstanding issue is understandably frustrating after this long.

Have you submitted the August and September statements yet, and did they identify any specific problem with your previous payslips? Since your complaint remains unresolved, I don’t want to suggest that our team is currently investigating or promise that another submission will secure payment.

Hi,

Yes i have submitted my statements, but will not hear back for at least 3 days.

They did not provide any information or identify any issues with my payslips.

I would like to add that they previously fully verified my account twice and then unverified it when I tried to initiate my withdrawal. I asked why they done this but they did not provide any answer or explanation.

I understand why having your verification reversed twice without an explanation has further damaged your trust.

You’ve submitted the latest statements, so we’ll see whether their next response brings any progress. Unfortunately, we haven’t been able to resolve this through your complaint, and I don’t want to keep repeating advice that hasn’t helped.

Please let us know how they respond. I hope you finally receive a clear answer and your money.

well after threatening them with complaints to the gaming commission and ADR the security team have been more responsive so we shall see what happens tomorrow which is the 3rd day I have initiated the latest withdrawal request

It’s good to hear that the security team is now more responsive. Hopefully, this will lead to actual progress with your withdrawal too.

Please let us know whether they approve the latest request or provide a clear explanation of anything still outstanding. After everything you’ve already submitted, I hope this finally moves forward.

Hello jon any update?

Jag har redan lyckats göra totalt 3 uttag mellan juni och nu!

Det var dock två små uttag i juni på 490 euro och 297 euro.

Men nu har jag vunnit några större vinster, och de bad om dokumenten igen. De betalade mig de första 500 eurona av totalt 3 000 euro som jag vann den här månaden på sajten – vilket betyder att jag fick 500 euro – och nu är det svårt att få de andra 2 500 eurona. Om de inte gör det betalar de mig inte, jag kommer att förlora pengar.

De har redan bett om ett nytt ID och en selfie med den bredvid mitt ansikte, och båda accepterades. Adressbeviset som skickades med dem accepterades dock inte, så jag skickade det igen tillsammans med ett kontoutdrag – eftersom de vanligtvis ber om det, utifrån vad jag har sett i villkoren. Nu får vi se om betalningen går igenom. Just nu har jag ett väntande uttag på 495 euro.

eftersom de avbröt de tre uttag på 500 euro som jag hade väntande

nothing yet, still says verifying on the other documents.

Hello, I hope you don't mind me stepping into this. Just want to say that I hope the money arrives soon, because normally I would start with the complaint feature. But a brief glance at the casino review involving players' complaints made me quite hesitant. It's really not positive.

In any case, please keep us updated.

There's no point in making a complaint thier complaints department don't do anything except say follow the instructions in the email sent by the payment team. They offer no help whatsoever in even trying to help resolve any issues

I am currently in the KYC loop for a site called spartaza22.com which is a carbon copy of daytonaspins, spin formula and a number of others. Same GUI, same support bots, same verification process, same withdrawal limits.

I am experiencing the exact same as everyone else. Initial £500 withdrawal went through. Won more now can’t get £1000 out since September 25th.

Documents rejected without explanation .

Not actually aware of anyone successfully withdrawing and being fully KYC verified.

well my lastest withdrawal got rejected again. And low and behold they are asking for something that I've already provided previously. A selfie with my ID in front of my flats. The requirements for the pictures are not possible since I live in a block of flats. They want a picture of me holding my id showing the whole of my flat while still being able to see the details on the ID which is impossible since I live in big lock of flats that wrap around. They previously already verified pictures I submitted of this, yet they are asking again. It's just a constant loop with no end. I'm just going to contact my bank and request a recall of the funds I've deposited into the website at this point.

I get that. while on the other side, the players may ask why we did not adjust the score further, but that's the case; we can do that without an unresolved case on our website, just based on forum posts.

However, 2.9 in the red scale should be considered a fair warning, I suppose.

Do what you think is best for you, please. The rating is already that bad, but I hope the casino will pay you anyway.

I get what you're saying, but I don't expect many players with different experiences to visit this thread, so what matters most is what has happened to you. I can only ask to consider the complaints, since in another thread you mentioned the same issue regarding the 25 days of verification.

No pressure; it's up to you. I understand that this operator has not proven its qualities, and I can only hope you'll get all the withdrawals.

My acct was verified and then they have now asked for fifth stage of documents and just sitting in review as well as rejecting the withdrawals. The money ends up sitting there in hope we spend it. It’s ours and we need to fight this. I’m now waiting on CG help. Let’s hope they save me. I regret ever playing on this company. It’s very frustrating and stressful. Not needed. Justice is needed

I can understand how you must be feeling. If you read the other players’ posts in this thread, you will see that many of them experienced very similar problems and found it difficult to resolve anything with this casino.

Unfortunately, several complaints against the casino have already been closed as unresolved. Considering this, its low Safety Index, and the outcomes of the most recent complaints, I am concerned that our team may not be able to help if the casino refuses to communicate with us.

When a casino does not respond and most complaints end as unresolved, there is unfortunately little more we can do. I am afraid that your case could have the same outcome, so it is important to be prepared for that possibility.

We would certainly like to help you, but I cannot promise any particular result. Let us see what our complaint team says after reviewing your case.

What’s the latest on your withdrawal. Have they responded with anything half positive ?

Nope. still have me submitting documents.

Have you tried to email security@support-daytonaspin.com this email address is the only one that has responded from this website.

They are meant to be the main point of contact for complaints but all they do is say follow instructions and then after they ignore your emails.