1 år sedan
Om du vill diskutera något relaterat till Crypto Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Crypto Casino – generell diskussion
1 år sedan
Användarnamn 539672
Jag gjorde en insättning, bonusen krediterades inte, jag skrev support, de lade till den. Men du kan inte spela med den, bara med din egen insättning; sådana förhållanden är fruktansvärda 2023.
Automatiskt översatt:
1 år sedan
Hey dxlive
We cannot find that username: 539672
Our usernames have 7 digits
Can you send me an email to admin@cryptocasino.com and i can look into this, and your other complaint.
Thank you
CC
1 år sedan
Also - just to answer your question - when you get the deposit you will definitely sit down with it at the tables. For example....if you deposit $100 with a 100% bonus you will get $100 extra
If you then play roulette you will have $200 to play with. Obviously (like every casino) the real money funds are used first and then the bonus funds but you will definitely be playing with both deposit and bonus at the same time.
1 år sedan
Hi dxlive - as you and other readers can see...I really want to help you here but you need to give me more info or send me an email as requested so that i can look into your problem.
TY
CC
1 år sedan
Hello,
Sorry for stepping in, but I strongly advise you to use the reply button. Without it, the player won't be notified about your response. 🙏
1 år sedan
Användarnamn 539672
Jag gjorde en insättning, bonusen krediterades inte, jag skrev support, de lade till den. Men du kan inte spela med den, bara med din egen insättning; sådana förhållanden är fruktansvärda 2023.
Automatiskt översatt:
1 år sedan
Hi, I see the casino is trying to help you with your situation. I hope that everything will be resolved without any problems and you will be able to continue enjoying yourself.
I wish you the best of luck. 🙂
1 år sedan
Oh!
OK thank you R
CC
Ändrad av författare 1 år sedan
1 år sedan
Hiya - you never replied to our posts - the account number you quoted wasn't real - and what you said about the bonus is not physically possible.
We have no problems with people posting reviews here but as the Guru site says, you must be prepared to engage.
We must therefore assume that either this is not for real or you have the wrong casino and so this post is not a genuine one.
TY
CC
Ändrad av författare 1 år sedan
1 år sedan
Well, just a detail, if I may:
There is still a chance that the player simply made a mistake in the username. It just happens.
I would not take that as an ultimate judgment. Even though I would prefer a straight reply from the player, that's for sure. On the other hand, no player is asked to discuss anything with us or with the casino the moment he or she posts something publically on the forum or when submitting a user review.
We provide a free complaint process for such cases.
Still, I think we all feel that such an approach paints a picture. If you catch my meaning 🙂
Anyway, thank you for engaging in the conversation.
1 år sedan
Användarnamn 4539672.
Jag kan inte förstå hur casinorepresentanten vill hjälpa mig? Bonusen krediterades först efter ansökan, men det var omöjligt att spela med den, och nu skriver du att det är möjligt, men det är inte så.
Automatiskt översatt:
1 år sedan
Best to wait for the casino representative, I'd say.
1 år sedan
Hey dxlive
TY for replying at last
I wish you had done so earlier
Look, we have used your Username. We can see no problem with your account. And we cannot replicate the issue.
But we have added the original bonus back in for you (as it had expried).
And in addition an extra 200 TX to your account with 10x wagering instead of a 30x as a gesture of goodwill.
Please understand (for future) that with any bonus + deposit, the system will always use your real money first (like every casino) and then your bonus funds.
Good luck
Johnny
Ändrad av författare 1 år sedan
1
1 år sedan
Username: 9234768
I had an issue with the sportsbook and complained. I then immediately got an email reply from the admin and they explained everything to me in detail and resolved the issue to my satisfaction very speedily. I advise that users email the admin directly in case of issues. Very good resolution of the issue!
Ändrad av författare 1 år sedan
1
1 år sedan
Glad we could help TM!
And thanks for all the understanding!
We'll be launching a new sportsbook platform soon we'll be sure to let everyone here know when we do!
: )
CC
1 år sedan
Username: 9234768
I had an issue with the sportsbook and complained. I then immediately got an email reply from the admin and they explained everything to me in detail and resolved the issue to my satisfaction very speedily. I advise that users email the admin directly in case of issues. Very good resolution of the issue!
1 år sedan
So glad to see that you managed to resolve this situation promptly and the admin was helpful. I hope you will have as many such experiences as possible. Good luck. 😊☘️
6 månader sedan
hej, det här kasinot är lite obegripligt, två gånger fick jag ta ut pengar, och tredje gången jag inte kan ta ut pengar, försökte jag ta ut pengar två gånger och de återförs till mitt konto, och kasinot säger alltid till mig att det vet inte orsaken, hur kan detta vara ......min inloggning där är 8634927
Automatiskt översatt:
6 månader sedan
Till vilken administratör?
Automatiskt översatt:
6 månader sedan
Oh, I'm so sorry about your situation. How long have you been waiting for a withdrawal now, or rather, how long have you been trying to cash out ? It would certainly be useful to have a reason why money keeps getting returned to your account and the casino should know such things. I wonder if there is a possibility to replace the payment method and try some other one to see if you get the same result. Of course I would contact the casino first to see if that would be possible.
As for the administrator, I don't know who the player has communicated with, but you can reply to his post and maybe he will get back to you and let you know.
If there are still problems, you can file a complaint with us and we'll see where it goes.
6 månader sedan
Bäste Ivan, Observera att vi har kontaktat betalningsleverantören (Coinpayment) angående dina tidigare misslyckade uttag och vi väntar för närvarande på information från dem. Tills dess kommer dina två senaste uttag att förbli i väntande status. Vi måste hitta orsaken till att dina tidigare uttag misslyckades innan vi kan behandla dina nuvarande uttag. Därför ber vi dig att vänta och kommer att vara tacksamma för ditt tålamod och din förståelse. Vänligen acceptera våra ursäkter för förseningen och besväret. Vi kommer att meddela dig via e-post så snart som möjligt. God dag!
Automatiskt översatt:
