Crowngreen Casino – generell diskussion (sida 2)

Hi. If you’ve clearly explained several times that you want to self-exclude, I think it’s understandable for the casino to ask you once why you want to do so. But if you’ve already explained your decision and continue to insist on self-exclusion, they shouldn’t keep trying to persuade you to stay or simply ignore your request.

I don’t think repeatedly questioning a player who has clearly decided to self-exclude is particularly reasonable or user-friendly. Asking for clarification once is one thing, but continuously delaying the process despite a clear request is another.

So in this situation, I’d recommend submitting a complaint with us so our team can take a closer look at how the casino handled your request.

I’m leaving the link here for you.👈

I have sent a complaint and attached some emails, those emails i have sent i have gotten similar ones like 10 times. Keep in mind in every email i have explained i have a gambling addiction and want my account permanently closed. 3 weeks i have been emailing them. And apparently only my personal vip manager is allowed to block my account. No one else. He is impossible to get a hold of. I dont know what to do now. Please help

Yes, I understood that from your previous reply. We’ll do our best to help with the situation.

I hope everything turns out well, although I don’t want to promise anything in advance, especially considering the casino’s current Safety Index.

God kväll, jag har lämnat in ett klagomål till detta casino eftersom jag begärde självavstängning på grund av spelberoende och de stängde inte casinot åt ​​mig, vilket resulterade i att jag förlorade pengar. De svarar inte på Casino Guru men skickar ett e-postmeddelande till mig där de säger att de inte kommer att återbetala mina pengar. Vad ska jag göra efter att de vägrat svara er? Bestrida transaktioner via en bank?

Hi. I’m sorry this is still dragging on.

From what I can see, the complaint hasn’t been closed yet. Matej has given the casino another seven days, and I’d say this is probably one of their last chances to respond and try to resolve the situation. Of course, I can’t tell you in advance whether they actually will.

If nothing changes, I think it would be worth asking Matej what he would recommend as the next step. The casino is licensed, so contacting the licensing authority may be one option, but I’d wait to see what Matej says once the complaint reaches that point.

As for disputing the transactions through your bank, I personally wouldn’t rush into a chargeback right now. That process can be quite complicated, and it’s better to understand the possible consequences and what evidence the bank or payment provider would require before doing anything.

If you eventually exhaust the other options, then you can at least ask your bank or payment provider whether a dispute is possible in your situation. Especially if the reason is connected to a gambling problem, I wouldn’t assume how they will view it, as each provider may handle these cases differently.

So for now, I’d probably give the complaint these remaining days and then see what Matej recommends if the casino still doesn’t resolve it.

Problems with closing account. Ignoring emails, ignoring requests for weekly limits. Even you will say that you have gambling problems, no response. Trash site

Hi, I’m sorry you’re having trouble closing your account. You mentioned telling the casino that you have a gambling problem. Could you clarify whether you’re actually struggling with gambling, or whether you said this because they had ignored your earlier requests to close the account and you wanted them to take action?

I’m only asking because this distinction could be relevant to how your complaint is assessed.

You also mentioned that they ignored your requests regarding weekly limits. Were you asking them to increase your weekly withdrawal limit, or were you referring to a different kind of limit?

Exactly same situation and lost $1700 more.

Hello, I'm sorry to hear this. I just wanted to pop up and wish you the best resolution, at least through the complaint.

Hello Casino Guru Team,

I submitted a complaint against Crown Green Casino on October 9, 2026, for C$1,700.

Unfortunately, I have since lost another C$2,200 because the casino still failed to enforce my self-exclusion requests.

My total disputed amount is now C$3,900.

I tried submitting an additional complaint, but the website tells me to reply to my active thread. My existing complaint is still "Waiting for Review," and I cannot find any reply option.

Could you please help me update my original complaint and add the new evidence and losses?

Thank you.

You don’t need to submit another complaint about the same issue. Since you cannot reply while it’s waiting for review, you can email the update to complaints@casino.guru. Include your Casino Guru username, Crown Green Casino, the October 9 submission date, and explain that your requested disputed amount is now C$3,900. You can attach the new evidence privately there.

The team will need to assess the timing and wording of your self-exclusion requests alongside the subsequent losses; updating the amount doesn’t automatically establish a refund entitlement.

For now, please avoid further deposits. BetBlocker can help restrict access to gambling websites while you wait for the casino and our team to respond.

Hi thanks I’m getting everything ready and send it as soon as possible today . I even texted them their what’s app message said I have gambling problem and sent the email I sent to them and still my account is open and nothing happened

That WhatsApp conversation could be very important, especially if it clearly shows that you told the casino about your gambling problem and asked them to close the account.

Make sure you keep the full conversation with the dates and timestamps visible, together with your original email and evidence of any further losses. When you have something new, please add it to your complaint so our team has the complete timeline available.

For now, please try not to deposit or play any further while the account remains open.

Thanks for your response . I couldn’t attach here so I emailed my updated refund amount and all evidence to the email address you provided. Is that ok? If not can you guide me how to attach here . Thanks

Yes, sending the evidence by email while you were unable to reply was fine.

Now that your complaint is open, you can add any further updates directly to the complaint thread. There is no need to send them to another email address or post sensitive evidence publicly in the forum. Your complaint handler will review the case there and let you know if any additional documents or information are required.🙂

Jaroslav don't be too smart. I have screenshots from yesterday. Again ignored and refused to close account.

I just wanted to instruct you on what to do and help you.

I mean complaint is a priority for you now.

Hi everyone,

I’m looking to connect with other players who have had serious issues with Crown Green Casino, especially those whose self-exclusion requests were ignored, whose accounts remained open despite repeated requests, or who never received a refund or even a proper response from the casino.

I have personally experienced these issues and have repeatedly requested permanent account closure and reimbursement without receiving a satisfactory response.

I have contacted international news organizations regarding these concerns and the oversight of Crown Green Casino by its claimed licensing regulator, the Anjouan Gaming Authority.

I believe that if affected players come together and provide documented evidence, we can bring greater public attention to these issues and encourage a proper investigation.

If you have experienced similar problems, please reply here so we can connect, share our experiences, provide evidence to interested journalists, and submit formal complaints to the licensing authority.

We deserve to have our self-exclusion requests respected, our complaints investigated, and our refund requests properly addressed.

I understand why you want to hear from other players who have experienced something similar, especially since this does not appear to be an isolated concern.

Just to confirm one important point, CrownGreen is currently listed under a verified Anjouan Gaming license, so Anjouan Gaming is indeed a relevant licensing authority for this casino.

You are welcome to use the forum to compare experiences with other players, but I would strongly recommend that nobody posts sensitive personal information, private documents, account details, or anything similar publicly. If players want to support what they are saying, it is better to describe the timeline and keep the actual evidence for the formal complaint or regulator process.

Since your complaint with us is already open, please also continue adding any meaningful new developments there. That gives our Complaints Team the best chance to assess the case properly.

One thing I’d still like to clarify: is your CrownGreen account now permanently closed, or can you still log in and deposit despite your previous self-exclusion requests?

Hi thanks for your reply . Unfortunately yes it’s completely open and I even received bounces to play . It’s really worst casino I ever played