3 år sedan
Om du vill diskutera något relaterat till Conquestador Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Seems like the others were/are quite satisfied. I checked the reputation explained tab and found that even responsible gambling tools should be well set. 🤔
Why ye give them good rating when they are clearly scammers slots rigged im contacted my bank to get all my deposits back since ye do nothing only give good reviews on scam casinos on another note how do i close my account here your reviews are fake and falsh as well
Feel free to check the reputation tab and also the article about how we review casinos.
Another important factor is, how the casinos handle complaints (only 1 submitted and solved complaint so far), be assured that players' reviews do not affect the overall rating.
I understand that you may feel more satisfied in a casino with a lower reputation, but suitable services according to your liking.
Good day i created complaint on your website against conquestador casino however while i was creating it i selected delayed payment option which was probably fault now when i look back at it because its more about them not allowing me to withdraw my money than just delayed payment.
But from the look of it on your website it looks like you are not going to answer me for 9more days because i selected delayed payment options which was fault in this case.
And i would like to kindly ask you if you can fix it so i can get response from you faster because i would like to hear your advice about something they are asking from me which is very specific and extremely rare.
I have never heard about sportsbooks asking for this type of documents and i used a lot of them in the past years.
I want to add that my account on the conquestador casino is fully verified.
I also saw in one of your tips while creating complaint that time is important factor and i should send requested documents as quickly as possible which is the reason why i dont want to wait 9+ more days for your response and i also dont want to create another complaint on your website only because during the first time i selected wrong option, once again i am very sorry for it.
But as i said, currently they are asking for something that has absolutely nothing in common with identification and i am a little bit worried about the stuff they asked for recently because to me it looks like they have no rights to ask for something like this and i dont see how it can help them to proceess my withdraw.
Full story in my complaint, dont want to post link to it here but i am pretty sure you can easily find it.
I also realised that i wasnt able to see your forum without using a VPN so maybe this is also something you might want to take a look at, hopefully thats not the problem.
Thanks and Have a nice day.
Hello there.
You don't need to worry about the complaint's subject.
"Casino.guru focused only focuses on issues related to online casinos and we do not have enough insight into sports betting to help with what you described.
Furthermore, it isn't anything unusual for casinos to request proof of income. Please understand that this information is necessary for the casino to make sure that your funds have been obtained legally and that you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry are usually set by the Licensing Authority and all the serious and licensed casinos have to comply with and follow these policies. "
So, since the successful withdrawal must be supported by clean gaming history, I'm afraid we can't support you.
The proof of income is quite a normal document, as described.
Since I'm not part of the complaint team, I'll leave the decision to the complaint handler.
Regarding the VPN - Can you share your IP address? email us: community@casino.guru
I'd like to investigate it further.
okay for real this is a bad dream, when i was creating compaint i literary saw that my message needs to be verified by admin team to be sure that i didnt post any sensitive comment and now there is some dumbfuck who can post random links on your forum are you for real??
And i was stupid enough for clicking on it because i rly didnt expect something like this on the website that is trying to help people, i just hope that all it was just naked girls and as long as i quit the website instatly after opening it and not downloading anything from it i will be safe and they are not going to steal something from my computer, currently running full scans with multiple antivirus softwares if you have good recommendation i will be happy if you post it
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