Cocoa Casino – generell diskussion

Om du vill diskutera något relaterat till Cocoa Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

I have played a considerable amount of different casinos in my short time as an online player, read hundreds of reviews and have found that as with most things in life there are positives and negatives. But this casino and it's three clones have won my trust completely. Payout is slower than some but it's consistent. But I read an article about how to spot fake casinos and a 7 days payout is standard for most TRUSTED casinos. I have won at others and was paid same day but only once and the games went sketchy after a while with obvious changes in last minute landings. That being said Cocoa and it's clones seem to be standup in this industry. Customer service is great once they warm up to you. Before that they seems to be pretty robotic in response but after a while they are more personable. Ryan is the greatest!! Bonuses are really fair although I usually deposit clean with no bonuses. They do have cash back however available next day plus regular loyalty tokens. The games are fun in my opinion and they are always adding more to their platform. I have cashed out around 5 or 6 times and always received on 7 the day. I can't say enough good about this set of sites! I am very grateful for the trust I can place here.

Thanks for the detailed review. Did you know you can even post your review here? https://casino.guru/cocoa-casino-review#tab=js-tab-reviews

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Jag håller verkligen med Ilana, kakao är sensationell, super pålitlig och servicen är underbar. Jag är livrädd för att hamna i trubbel och, istället för att ha kul, sluta med huvudvärk för att lösa problem, vänta på betalning, rädsla för bots, för att bli skruvad, i alla fall ... det är något som ska undersökas mycket, att ha mycket försiktighet. Jag är så glad över att ha upptäckt cocoacasino.com, det här är mina två favoriter, och för närvarande vill jag helst inte riskera mer. Stort tack för utmärkt service, kramar alla!

You mean the profile in Cocoa Casino? Have you contacted their customer support regarding this?

I have been waiting since 9/28/21 for a simple 50$ payout and nothing. I really don't see what takes so long to process such a tiny payment. They are extremely rude in the chat. I will not be playing here again. You don't have 3 weeks to take my money but wanna take a month to send it.

I'm just wondering, do you already have your account verified? Which payment method have you used to withdraw the winnings?

A very bad casino has been waiting for payment for 18 days, every time they only deceive that they will pay

Hello there,

If your account is fully verified by now, I'd say 18 days is a pretty long time for payment.

As far as understand, they have not given you any reason for this delay, am I correct?

In this case, I think you should submit a complaint, feel free to do so here:

https://casino.guru/complaints/create

They wrote to make a deposit of another 25 euros, I decided to just lose everything and forget about this casino

I understand you don't want to continue playing there.

But I'm wondering what is the purpose of this deposit?

Just an idea: Have you opted for a different payment option than you did originally? I can't think of any other reasonable reason.

At the beginning they said make a deposit of 20 euros in bitcoins, I did everything, they said everything is fine, wait for the payment, waited 18 days, then they write we need it again, your documents and another deposit of 25 euros, then we will start the payment) completely crazy.

It just comes to my mind, did you play with some bonus?

If so, did it have some max cashout? It happens that in order to meet the minimum withdrawal amount, you must deposit because the amount won is too low to meet the minimum withdrawal. I would love to find some explanation, but I can't figure out anything better.

So an update to my original post... I'm a bit more seasoned now and let me tell you their sister site Davincis Gold really did me wrong and I'm going to post about it on the appropriate place. The aforementioned casino guru page.

Hallå! Jag är ny och lägger bara upp det här :)

Jag begärde ett uttag från cocoa casino den 19/11/23 efter att ha vunnit €100 med gratissnurr.

För att initiera ett uttag krävdes en insättning som jag gjorde och uttaget "initierades"

Dagen efter, den 20 november. Jag hade en cashback på min insättning, frågade i chatten om cashbacken hade en gräns (svar: nej), vann runt 150 € och begärde en andra utbetalning på 130 €.

Det gick några dagar och ingenting hände, så jag frågade livechatten som sa åt mig att skicka in det och det dokumentet documents@cocoacasino.com (Jag hoppas att det stämmer, men jag har fortfarande mejlet.) skicka det jag gjorde. Efter några dagar utan svar frågade jag igen i chatten och fick då veta att jag var tvungen att skicka in dokumenten support@cocoacasino.com skicka, vilket jag gjorde i tur och ordning. Efter ytterligare några dagar utan svar frågade jag igen i chatten, damen sa till mig att hon skulle kontakta ekonomiavdelningen och meddela mig dagen efter, vilket hon gjorde.

"Hej Philip,

Jag har fått svar från ekonomiavdelningen. De har kontrollerat dina dokument och de är nu verifierade.

Jag har tittat på din profil och har sett att du har begärt din utbetalning den 19 november. Enligt våra villkor tar behandlingen mellan 14-18 dagar innan processen är slutförd.

vänliga hälsningar

Ditt kundtjänstteam

Cocoa Casino, cocoacasino.com"

Den här nyheten kom den 1 december. och just nu, när jag skriver det här inlägget, ser jag att den första utbetalningen sedan idag, den 4 december. är nu listad som "väntande" och inte längre som "pågår" och är inte längre markerad som reversibel. Jag är nyfiken på om den andra betalningen kommer att listas som utestående imorgon och om pengarna verkligen kommer fram.

Jag skulle definitivt spela på casinot oftare om jag kan vara säker på att du kommer att betala ut om du vinner.

Hello, thanks for your description of the experience which is still ongoing in the casino. As for your withdrawals, I firmly believe that they will eventually arrive and hopefully without any additional problems. Could you please update us when this happens or when you have any new information about your case ? 

Anyway, I can't help but notice that the casino has a pretty low safety index and quite a few warnings and operates without a license. Have you seen that too ? I think I'd be more cautious about depositing here and I'm quite curious if your withdrawals will go through and you'll get your money. If they don't let us know. I'll be waiting. 

Hey there, thanks for your reply.

The status of the first withdrawal is now marked as "finished", the second one is still "in process", I will update if i have news on it.

I didn't know that they have a fake licence or no licence at all to be honest, i just used some free games and the first time i managed to wager and won the max amount i just tried to withdraw, you know?

/edit : The money from the first withdrawal was on my bank account today.

The second withdrawals status hasnt changed yet.

It has been over 3 weeks now since the i ordered the 2nd withdraw on november 20th.

While the first one from november 19th was processed, the second one is still pending even though they have all my documents and i asked the livechat several times and the support via mail aswell...Chat said they would tell it to the finance department, mail support didnt answer at all.

what would you recommend me to do?

In this case I would recommend to file a complaint because 3 weeks are already quite a lot I would say. You can do so here on this link. 

Apart from what support says, do you have any other reason why this withdrawal has not been processed yet ? Only that they're moving it to the finance department ?