Cloudbet Casino – generell diskussion (sida 2)

Please tell me, would you prefer a platform like Cloudbet that offers VIP treats to bettors and also releases weekly airdrops to users IPL fans as a way of making a difference

What is it about all those profiles highlighting Cloudbet in the most active threads? Are you in any business with the casino, perhaps?

I registered on this website on April 28 after seeing a promotion on the casino.guide website. According to the offer, if I deposited at least 50 euros, I would receive 200 free spins as a bonus. That sounded like a good deal, so I signed up and made the required deposit immediately, expecting to get my free spins right away as advertised.

But here we are, today is May 8, and I still haven’t received a single free spin.

Since the day I signed up, I’ve contacted their customer support every single day, sometimes multiple times a day. I’ve sent countless messages and waited patiently, giving them the benefit of the doubt at first. But over time, it became clear that they were just stringing me along. Each time I reached out, I was given a different excuse. One day they said this promotion wouldn't exist. The next day, there was a technical issue. Another time, they told me that the promotion team will give me the free spins on money (they never did).

They are clearly doing everything they can to avoid honoring their own promotion. It’s extremely frustrating and feels like a deliberate scam tactic. I'm convinced that if you ever manage to win a significant amount of money on this site, they’ll make your life miserable just to avoid paying you. If they are already acting this way over 200 free spins, imagine how difficult it would be to withdraw real winnings.

This entire experience has been nothing but stress, disappointment, and wasted time. I’ve never dealt with a more dishonest online casino. They hide behind vague excuses and empty promises, and they have absolutely no intention of treating players fairly.

DO NOT USE THIS WEBSITE. I’m warning you from personal experience that this is a shady and untrustworthy platform. There are plenty of reputable online casinos out there that actually respect their customers and honor their promotions. This one is not among them. Don’t be fooled by the fake positive reviews or the polished website, they are just part of the trap.

Stay far away from this site unless you want to be scammed, ignored, and left feeling completely helpless. I regret signing up and I hope others can avoid making the same mistake I did.

May I ask if the promotion was, or is, on the casino website? Or did you find it on some other site, perhaps?

If they offer this bonus, they should surely give it to you if you meet all the requirements, of course.

Let's try to ask our complaint team if they would be able to help you get this bonus. I am not really sure of that, you know, but it is worth trying, for sure.

Follow this link and file a complaint where you explain the whole matter. Then someone from our first response team will get back to you and inform you what can be done.

What do you say?

Here is the link I used for the promotion, its still on their site: https://www.cloudbet10.com/en/landing/casino-guide/?af_token=a14aaadaca11e21b036ce69f6c473a20&aftm_source=casino.guide

I see, thank you.

So, in this case, I would really suggest you file a complaint so our team can try to help and solve all this.

Cloudbet does not honor responsible gaming policies. On the 12th of July I told them I have a crippling gambling addiction and need to be self excluded immediately or I will lose all my money.

They refused to self exclude me and told me to go on a 24 hr cool off period which will reset if I deposit or play. And that's exactly what an addict will do. I begged them to self exclude me forever as I am an addict but they refused.

I ended up losing upwards of 200 eur after this.

They finally self excluded me weeks later when I threatened to end my life.

This behaviour goes against the Curacao licensing regulations which, since June, require casinos to ban a player upon a request like this.

Is this cause for a complaint?

No casino should act like this if a player expresses gambling issues, for sure.

You should definitely file a complaint here so our team can intervene in your case.

And as of now I would like you to know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Please think about this option. 🙏

I deposited $300 into Cloudbet. After playing, I had $160 left (all from my own deposit, no winnings).

When I tried to withdraw just $100, Cloudbet blocked my account and demanded KYC. Their own website says verification is required only for withdrawals over $2,200.

I already sent them my ID and a utility bill, but now they demand a selfie. I do not trust sending my face to a gambling site that:

Ignores emails for weeks (my mails to support@cloudbet.com are rejected). 

Refuses to process my request for permanent self-exclusion + refund.

Keeps changing the rules after deposit.

This is unfair and feels like theft. Many players should be aware: once they have your money, they might lock your account with KYC excuses and stop replying.

My remaining balance is only $160, but it’s about principle. I will keep posting my story until Cloudbet processes my withdrawal.

⚠️ Be careful depositing with Cloudbet.com – they can block your funds anytime.

Thank you for sharing your story. I understand how frustrating it must feel when the rules appear to change after you’ve already deposited, and that KYC requests can be unpleasant.

That said, please be aware that Cloudbet is very unlikely to notice posts made here on the forum. It’s good that you’ve already submitted an official complaint, since that’s the proper place for any real discussion with the casino. It is your turn, by the way. Please respond 👈

I wish you the best of luck with your complaint and hope the matter is resolved soon. Although I am not familiar with the specific details, I believe that the casino should always provide proper information to the players.

lol so much drama...

play something easy or place deposit limit, card limits something...

what's going on with players these days...

you probably don't have gambling problem when winning and withdrawing? only when losing? 😀

FYI: withdrew here many times - all smooth

Don't do bs stuff - so casino will be fair to you...