Chipstars Casino – generell diskussion (sida 17)

My account is available to play, i can bet on sports, play slots and use everything on the site. I was asked for full verification with a notarized passport, tax returns and so on, i think that everyone who has faced know the whole list of documents, i sent them all on November 3. Since then there is no answer on verification, withdrawal of funds is not processed since October 29, they do not answer anywhere except on forums, in live chat they refer to the financial department and that's it:).

As for my professionalism and what the casino constantly writes about, from my point of view a professional player can be considered a person when he uses any schemes or strategies, whether it is forks, late bet or value bets, but i just made standard bets, and a lot of losing. So i think the casino's judgments are not justified.

Do you wait for your withdrawal as well or just to finish the verification process, though?🤔

Honestly I don't know what I'm waiting for anymore, lol. Verification lasts 21 days, on the uploaded documents on the e-mail do not answer and do not give specifics, 1200$ on withdrawal for almost a month. It's a scam casino, it's already clear with them. They are waiting for me to come in and lose all the money, the standard scheme, well, or they just zero out all the winnings and give my initial deposit. 

Of course, all this is just a waste of time. They are trying to make you lose. Be principled, don't play and demand the full amount.

Casino har inte tappat ens 0,1 i betyg hittills. Det är fortfarande i första hand (att spelare från Serbien) är det säkraste kasinot att spela... Jag undrar vad som händer, annars borde vi alla byta sajt och hitta en mer objektiv...

Detta är en smutsig och korrupt taktik för kasinon! De försenar avsiktligt utbetalningar så att folk tappar tålamodet och sedan spelar bort sina surt förvärvade pengar!

Hur kan detta casino ha ett så högt säkerhetsbetyg? Mina erfarenheter av detta casino har varit katastrofala.

Jag vänder mig direkt till Casino Guru-forumadministratörerna:

Hur kan detta casino ha ett så högt säkerhetsbetyg? Ange kriterierna som bidrog till detta omotiverade och för höga betyg.

Hur kan detta casino anses vara på samma nivå som Bet365 eller LeoCasino?

Min åsikt som nybörjare är att ett casino med högt betyg vad gäller säkerhet först och främst bör ha en lång HISTORIA i branschen, ett BRA NAMN, ett stort antal spelare osv...

Du kan inte ge ett högt betyg till ett nytt casino som precis kommit ut på marknaden, som inte har visat sig ännu, och som kan försvinna från en dag till en annan.

Unfortunately, because you bet on sports there and we have no expertise in sports betting, our complaint team wouldn't be of any help, but you can try these sites that deal with sports betting, and hopefully you will find a solution to this issue:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Please inform us about any updates.

May I ask why the rating should be lowered, tough?

Sorry if I lost the point somewhere.🤔

I believe that Radka has explained it to you in her previous post about how we review all the casinos here.

May I ask if you replied to the request of the casin representative regarding sending them your information so they can check your account and help to solve the issue if there is any?

Any updates on this?

Jag har löst mitt problem med dem. Jag kommer aldrig att spela på Chipstars casino igen! Jag skulle aldrig ha spelat om ditt betyg inte var så högt.

I lost all the money I won in sports betting while the first withdrawal was waiting at $500. My winnings are final, obtained exclusively in slots. I had the last 100$ left on my balance, I went in and bought a bonus in slots, I got lucky and won 1084$, then I managed to win some more, finally I put 1200$ for withdrawal.

I am glad that you have solved it. Good on you.

Unfortunately, it is not always possible what experience a player will have at an online casino, nor how the casino will react.

We would love to have this ability, but we don't.🤷‍♀️

I hope that we can always help whenever possible.

So, when exactly have you requested the withdrawal, please?

Let us know how it goes, for sure.

I requested a withdrawal on October 29th.

Okay. If there is any issue with receiving the money, please let us know, and our complaint team will be ready to help out.

As I expected, the casino will just zero out the total balance and close my account, due to my allegedly violated rules (although it is not true and I did not violate anything) and sports betting, while paying out just my deposit and that's it.

Here is the casino's response: 

Hi Zaur,

I hope this message finds you well. After a thorough review of your account activity, we have determined that your account has breached our Terms and Conditions, specifically under Section 3: Betting Rules, clause 3.5. This decision was made following a flag from our sportsbook provider, who identified a professional style of play, which violates our rules. 

As a result, your account will remain permanently closed.

The winnings you claimed from slot games were actually generated from a balance collected from a sports book ticket. 

However, we are prepared to refund the deposits you have made on our platform. Please provide us with your cryptocurrency address so we can process the refund promptly.

Thank you for your understanding, and should you have any further questions, feel free to reach out.

Sincerely,

Melissa Johnson

SUPPORT AGENT

So think for yourself whether to make a deposit at this casino or not.

I am really sorry that you had this kind of experience at the casino.

If they believe that is the best way to close your account, maybe it is the best for you as well. Right?

At least you got your money back, though, and you can move forward to some casino you'll like more.

So, thank you for sharing your experience, and hopefully next time we'll hear from you, it'll be more positive. 🙂

Dear Zaur,

We are truly sorry that there was not a better outcome regarding your account. We understand this situation is frustrating, and please know that we must comply with our providers' rules and our Terms and Conditions to ensure fairness across our platform.

We regret any distress this may have caused you. If you have any further questions or need assistance please feel free to reach out.

My deposit still hasn't been paid)