Cazeus Casino – generell diskussion (sida 5)

aye aye! me too.. hoping to hit a good jackpot again! 🥳

Hey, that's wonderful. It's not the waiting that's exciting, but the payout itself, of course. If you haven't done so already, could you please update the complaint?

I wonder whether the casino responded because of your complaint; I bet they received a notification.

One way or another, let's hope this casino will work on their withdrawals soon. A month is an extremely long time.

Hey, that's excellent, what about the payouts? I'd say, given the circumstances, it is a handy piece of the puzzle in every casino. 🙂

I HAVE BEEN WAITING EIGHT DAYS FOR MY MONEY. THE FUNDS ARE STILL NOT BEING SENT, EVEN THOUGH ALL MY DOCUMENTS ARE COMPLETE AND APPROVED. EVERY DAY I AM TOLD THE SAME EXCUSE: THAT THEY ARE BUSY, THAT MY CASE HAS BEEN GIVEN PRIORITY, AND THAT IT WILL BE FIXED TODAY. NOW NINE DAYS LATER, STILL NOTHING HAS BEEN DONE AND MY MONEY IS STILL NOT IN MY ACCOUNT.

This must be really frustrating for you. Try to stay a bit patient still, and hopefully they will do as they say. If your account is already fully verified, hopefully they will also send your money soon.

If you see that it is not moving, though, please use the option here to file a complaint. Our team will intervene after the 14-day time period after your request passes.

Have you ever withdrawn from there, by the way?

Hi romi,

No i have never withrawed money from this casino. I will wait... but somewhere i think they will never send it

Great reagrds

Hi there,

Such feelings are understandable. Playing in a new casino, first payout and delays right from the start. It still may be a temporary delay caused by increased withdrawal volumes, just as was said earlier.

Try not to worry; if things are not processed as they should, our colleagues are here to take a closer look. However, patience is still the best call.

Hello there ,

I have 3 withdrawals in pending since 28.04.2025 and none of them was honoured so far . How much time do I have to wait before fill a complaint in order to receive my money ? I have to mention that I already contacted them via live chat and phone and they said they will treat this as matter of urgency which obviously it didn’t happened. Its quite curious how when you make a deposit everything runs so smoothly but when you are asking for withdrawal it takes ages …

Which now they cancelled saying that my payment provider didn’t accept the transaction which is a total lie .

Hello, we give casinos 14 days to pay out the player, and if the casino fails to do so, then we try to help the player. So I’d file a complaint somewhere if you’ve been waiting for about 12 days.

Anyway, you say your withdrawals were canceled—did you ask the casino what you should do now? What payment method did you choose? 

På Cazeus: Jag har väntat i över 10 dagar på ett uttag på 1 500 € som jag begärde den 25 maj. Sedan dess har jag kontaktat supporten flera gånger via chatt och e-post, och alltid fått samma generiska svar: "oväntad försening", "finansavdelningen arbetar med det", "du kommer att få det snart". Inget specifikt datum, ingen riktig förklaring.

Det mest slående är att jag tidigare gjort ett uttag utan problem, så det finns ingen anledning till väntande verifiering som motiverar detta.

Jag har skickat in ett formellt klagomål via e-post och kommer att fortsätta uppdatera den här recensionen allt eftersom situationen utvecklas. Jag har för närvarande också ytterligare 1 400 euro i väntan på uttag från plattformen.

Jag rekommenderar inte att man sätter in pengar här förrän de kan visa att de behandlar betalningar normalt.