Casinozer – generell diskussion (sida 2)

Hello,

I tried to ask the casino about exceeding RTP, let's see what they come up with.

Thanks for the link. This is actually getting more and more interesting and even more ridiculous. I'll carry on dealing with this on Monday. The casino has a very nice rating on our website and this is just insane information provided to the players!

Hello there,

I receive a reply concerning RTP. Feell free to read the full answer:

"Hello, 

Thank you for contacting us, I hope to find you well. 

The RTP is calculated on the last 24h, thus it may change. It is calculated according to the player's winnings, if they were in luck, the RTP can even go over 100%. 

I hope to answer your question. 

For example, you can see in the attached document that during the last 24h Prosperty Pearls has an RTP of 120% but this slot has a theoretical 96,18% RTP. 

For any other question, don't hesitate to contact us by email or live chat, the latter being open between 10am and midnight every day.

I wish you a great day,

Ninon,

Casinozer Support Team"

Mer än dåligt hela kasinot!

Accepterade Casinoguru-bonusen och fick en gratissnurr-bonus.

Jag hade fortfarande €1,62 i bonuspengar och jag fick höra att betala igen och sedan kan du ta den andra 100% bonusen. Jag har inte tidigare sagt än gjort att jag har satsat €1,62 och nu säger supporten till mig att jag borde satsa något igen! De förstår exakt 0 av vad jag vill.

Nu finns det något annat som är intressant! Jag ville ta bort mitt konto och väntar nu i 3 dagar och kunde sätta in glatt under den tiden! De har NEJ men egentligen inget spelarskydd! Om jag kommer att få tillbaka mina insättningar och att mitt konto någonsin kommer att raderas är någons gissning

Det här är det värsta casinot jag någonsin sett!

@Casinoguru varför är det så högt betygsatt här?!?

Hello there,

It sometimes happens that you simply do not enjoy the casino but honestly it can not affect the casino's rating.

If you like to know more about how we evaluate each casino, feel free to read this article:

https://casino.guru/our-casino-reviews

To get more familiar with Casinozer's rating, just read the the "reputation explained" tab:

https://casino.guru/casinozer-review#tab=js-tab-reputation

Concerning the bonuses, it's quite normal that only one bonus can be active at the same time so to be able to get another bonus, the previous one must end. The balance gets to zero or you complete the withdrawal. If you take another bonus another wagering requirement is applied.

Furthermore, have you stated any reason for closing your account, please? It's very important to inform the casino properly and proceed as advised. The live chat can't close anyone's account, normally, the operator asks the player to write an email using a specific email address.

Was it like that, please?

AI hade 2 bonusar igång för en insättning!

B Jag väntar tills idag på att mitt konto ska raderas!

Och CI kan sätta in och begärde radering av mitt konto för flera dagar sedan!

Jag skickade också mailet och gjorde ingenting via livechatten. Det bästa kommer på slutet jag skulle ha fått svar igår att mitt konto är raderat. Vad hände? NIX men också ren garnix!

Has your account been closed, please?

I just want to say that we see 3 days as a reasonable time period for the casino to close the account.

If you feel you were treated badly, consider submitting a complaint, please.

Förstår du NÅGONSIN ett ord av det jag skriver? Hemskt det hela!!!

IGEN har de ÄNDÅ INTE raderat mitt acc och det har gått nästan 2 veckor nu som jag väntar!

Dessutom har jag fortfarande inte fått tillbaka mina insättningar!!!

Det hela är ett SCAM-casino varken mer eller mindre! Och återigen hade jag 2 bonusar igång SAMTIDIGT eller så har jag dem fortfarande.

Hello,

yes - I do. And I still think you should submit your complaint. Honestly, there is no point in constantly complaining here, if we have no chance to check what has happened. Don't you think?

Just submit the complaint here (as I already sent to you earlier):

https://casino.guru/complaints/create

Only after that, we can start with the investigation.

Thank you.

Varför har detta casino fortfarande ett gott rykte? Om du inte kan publicera korrekta rykte och inte bryr dig om de många negativa recensionerna, bör du inte köra den här webbplatsen! Detta smutsiga kasino bombarderar mig med reklam och vägrar att utesluta mig själv trots att de verkar illegalt på den österrikiska marknaden!

Hello there.

This casino has a good overall score based on our internal review. Plus there has been only 1 complaint submitted against this casino so far:

https://casino.guru/casinozer-review#tab=js-tab-reputation

This leads to the second point, submit the complaint so we shall see what has happened.

If you do not submit the complaint it is not fair to question our methods because we can't investigate your issue and find out any problems hidden from us.

Feel free to check complaints and preferably submit your own:

https://casino.guru/complaints/create

Thank you.

I hereby inform that casinozer and its partner and sister casinos (Altacore N.V.) reject any kind of complaint (regardless of the content). According to its statements, the casino also sees itself not responsible for taking and complying with any measures against gambling addiction. The casino always justifies this with the article from the T&C that the player agreed to when registering:

"By creating your account, you guarantee the following: You understand and accept the existing risks of losing your money by using the services of the Website"

So if you want a fair complaints procedure and some player protection, I advise against doing so at Altacore N.V. casinos to play.

I guess that's why we reviewed the responsible gambling tools as "bad".