2 år sedan
Hello,
what kind of blacklist are you talking bout, please? This casino has earned a fair badge, though.
https://casino.guru/casinoin-review I just want to make sure that the information is correct.
Thank you in advance.
2 år sedan
Hello everyone!
I played quite a while in this casino. Let me tell you my experience.
First of all, whenever you win , the withdrawal will be an impossible mission.
Starting with, I joined the Site on August 2022, first week everything works fine. Middle of August the site gets a big break on his withdrawals. He pauses everyones withdrawals saying it is MasterCard and Visa problem. The most common solution they were giving was to deposit through alternative ways so they can transfer the money there. Such as Skrill or Jeton. Furthmore they had an option called SEPA for fast bank transfer. An option that never worked for the most as you had to go through KYC. They KYC took around 15 days, then the withdrawal another 15, imagine the time. I couldn’t wait that long so I deposited through Jeton and got some money out after waiting 10 days. After winning some more money they told me I had to go another KYC for Jeton withdrawals,I was laughing, another 5 days of waiting. Finally withdrawals were fixed and I was withdrawing with Jeton. I was playing by their withdrawal rules till 10/9 (September) that they told me they fixed the card problem. I did a small withdrawal of 50 euro to check it and it was fine. So the next day I was playing with more cash and and and SURPRISE. All of a sudden ,I make 3 withdrawals which all 3 was getting cancelled for no reason .Their system was instant and shouldn’t have such a problem like they said. Once again I went through the Help Center saying wait and wait and wait for the finance team I guess. They call them the specialists like it is a kind of science. I waited 5 days till I gave them what they wanted. What they wanted? Me to lose a big amount because I couldn’t withdrawal by anything.
This casino is unreliable , they will always call for a gamblers patient which doesn’t exist.
Furthermore the "specialists" work only Monday to Friday. The problems always start on Friday, you know why.
Have in mind I had a fully KYC account on 2 types of withdrawals and they were cancelling them saying they dont know the reason.
Having a Max Win on Sugar Rush, from the few that exist and never got the money, pointless site.
Well that’s from me! Have a nice one!
Greeting Guru!
2
2 år sedan
Hello everyone!
I played quite a while in this casino. Let me tell you my experience.
First of all, whenever you win , the withdrawal will be an impossible mission.
Starting with, I joined the Site on August 2022, first week everything works fine. Middle of August the site gets a big break on his withdrawals. He pauses everyones withdrawals saying it is MasterCard and Visa problem. The most common solution they were giving was to deposit through alternative ways so they can transfer the money there. Such as Skrill or Jeton. Furthmore they had an option called SEPA for fast bank transfer. An option that never worked for the most as you had to go through KYC. They KYC took around 15 days, then the withdrawal another 15, imagine the time. I couldn’t wait that long so I deposited through Jeton and got some money out after waiting 10 days. After winning some more money they told me I had to go another KYC for Jeton withdrawals,I was laughing, another 5 days of waiting. Finally withdrawals were fixed and I was withdrawing with Jeton. I was playing by their withdrawal rules till 10/9 (September) that they told me they fixed the card problem. I did a small withdrawal of 50 euro to check it and it was fine. So the next day I was playing with more cash and and and SURPRISE. All of a sudden ,I make 3 withdrawals which all 3 was getting cancelled for no reason .Their system was instant and shouldn’t have such a problem like they said. Once again I went through the Help Center saying wait and wait and wait for the finance team I guess. They call them the specialists like it is a kind of science. I waited 5 days till I gave them what they wanted. What they wanted? Me to lose a big amount because I couldn’t withdrawal by anything.
This casino is unreliable , they will always call for a gamblers patient which doesn’t exist.
Furthermore the "specialists" work only Monday to Friday. The problems always start on Friday, you know why.
Have in mind I had a fully KYC account on 2 types of withdrawals and they were cancelling them saying they dont know the reason.
Having a Max Win on Sugar Rush, from the few that exist and never got the money, pointless site.
Well that’s from me! Have a nice one!
Greeting Guru!
2 år sedan
Avoid this page like me ,imagine that some1 in this post says that they appear the money and they took it back from the bank they cancel the trasfer but the money appear,from me permanently deleted for this scammers
2 år sedan
Hello,
In one of the recent complaints I saw the casino saying that they had some troubles with the payment provider, this is always a serious issue because players are tempted to play and lose trust in the casino.
Did I get it correctly, that you have still not been able to withdraw your winnings? If so, I can recommend submitting the complaint as well.
2 år sedan
Trying to answer for someone else isn’t so right. I told you my whole story if you’ve read it carefully you would understand. An issue is an issue when it happens one time, not more than 3 in 30 days. Funny thing they never have problem with deposits 😉 This casino has has complaints not only on this case, not in a recent one, in every one.
Answering your question though I am not submitting any complaint here since you promote them that’s why you answer like that. I filed a complaint on Curacao gaming license.
2 år sedan
Jag spelade på detta casino en gång. Jag vann nästan 500 euro och jag ville ta ut det. Verifieringen tog över en vecka och jag förlorade mina pengar på slots igen
Ändrad av författare 2 år sedan
Automatiskt översatt:
2 år sedan
Trying to answer for someone else isn’t so right. I told you my whole story if you’ve read it carefully you would understand. An issue is an issue when it happens one time, not more than 3 in 30 days. Funny thing they never have problem with deposits 😉 This casino has has complaints not only on this case, not in a recent one, in every one.
Answering your question though I am not submitting any complaint here since you promote them that’s why you answer like that. I filed a complaint on Curacao gaming license.
2 år sedan
Hello,
I just want to inform you about things you can find in complaints, nothing more. I also offered you help via complaint, because I feel you could use it. I offer the complaint every time I get the impression that the player can benefit from it.
I do not understand why you feel I'm promoting the casino, I'm not.
I honestly hope the licensing authority will help you.
2 år sedan
Have anyone got whitdraw from this casino whitout problem is it possible
2 år sedan
I have send verification on e-mail will there be any other problem whit whitdrawing 300 euro???
2 år sedan
No it is not. Read my story above and you will understand.
2 år sedan
Yes i have read 🙁 yesterday i did a whitdraw and they ask for more verification and I send it and al got approved today very fast, both on casino side and e-mail, now i only waiting for The money whitdraw pending since yesterday....deposit mifinity and also whitdraw mifinity do you think i will get the money? verification done approved
2 år sedan
What can go wrong now
2 år sedan
Please be more patient, we allow casinos 14 full days for the verification and the withdrawal.
If you think you need help, you can always submit a complaint, but we will wait till the 14th day.
Ändrad av författare 2 år sedan
2 år sedan
Jag har spelat i två år och jag hade vanligtvis inga problem, det här är andra gången jag står inför ett uttagsproblem. Tillsammans med August, som jag har läst, hade andra samma problem med resultatet att jag förlorade mer än 2000 euro som jag hade i mig men jag kunde inte dra mig på grund av deras egna problem. Samma sak händer här i 3 dagar. De avbryter nedladdningen utan anledning och säger att de kommer att meddela mig utan att detta någonsin händer! Säkert att spela dem och förlora dem igen...
Automatiskt översatt:
2 år sedan
Hello,
if you feel like you need help with the casino, just let us know. I hope that the issue will be solved soon, just do not play the balance away.
2 år sedan
Tack. Det är vad jag tänker göra. Jag väntar och ser hur det går och låter dig veta!
Automatiskt översatt:
2 år sedan
Sure thing, we will be here waiting. 🤞
2 år sedan
God morgon. Mina vinster var i dogecoins och till slut idag omvandlade de dem till euro och sa åt mig att fortsätta med ett uttag. Jag hoppas att det inte blir problem igen. Tack
Automatiskt översatt:
2 år sedan
Hey there,
so in the end it just took a couple of days.
Now, that is needed a nice quick withdrawal. 👍🤞
2 år sedan
I am trying to withdraw 1 week now but they are canceling them without a reason.
my account is verified and i have done withdrawals in the past!
The only thing their mentioning in the Helpdesk is that the " Specialists" are working to this issue!!
still waiting
