I see. I thought an approved transfer was one thing, but if the casino uses a different company or shared services to send the money, it could cause an issue. The transfer may be approved but would not have been carried out further or a mistake could happen. However, I see you know what you're doing and I thank you for the further description.
I still believe that if the need arises, though, mentioning DGOJ may help. But of course it is fully up to you.
Hur kan jag nämna DGOJ?
Ska jag göra det nu eller vänta ett tag?
To be fair, you stated that the withdrawal was approved on January 8th. Since then you tried many ways to find out a solution and none seemed to work. I understand the casino has been supportive and aims to resolve that too. It is up to you to say how much longer you are prepared to wait patiently.
Once you are convinced that there is nothing else to wait for, I recommend sending the official text provided and including a section about consulting DGOJ if the issue is not resolved within the next "X" days.
It is just an option to consider when things don't progress.
Jag kan inte vänta längre, jag behöver mina pengar. Säg vad jag ska göra så gör jag det.
Well, I explained the only tip I have during this conversation.
"I recommend sending the official text provided and including a section about consulting DGOJ if the issue is not resolved within the next "X" days."
After that period I would escalate it to the DGOJ.
Det är därför jag skickar honom till casinot, eller hur?
Yes, I would send it to the casino support email address as a follow-up to the previous email conversation.
Jag har redan sagt till dem att de ångrar det, att jag kommer att få pengarna i sin helhet och att de beklagar att de väntar på att bli granskade.
Perhaps we'll provide more details in the coming week. For now, I guess it is good that the casino is still somehow responsive, at least.
And if things won't improve, you can always submit a complaint request to my colleagues.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
