Bounty Casino – generell diskussion (sida 2)

Var har jag sett den här killen förut? Ah, det är den som skriver att antingen 120k eller 35k stals från honom. Sedan kopierar han in duken om verifiering))) Om du verkligen vunnit dessa pengar, spela bara inte. Är du någon sorts idiot? Ha tålamod. Och om de inte betalar på ett halvår så begraver du dem med detta. till exempel genom att rulla ut en skärm med datum för ansökan om verifiering och svar från administratörer, cirka 7 dagar. Men bestäm bara vad du klagar på. Och då började jag tro att du är en falsk))

I hoped that the issue would be resolved and they would help me return the money, due to the lengthy verification of the account. But the casino took my money. This casino should be flagged as a scam!!!

If you do not believe my words, I can give the data for authorization. Your experts will see it for themselves. Check out this information! I will give you a password and login so you can check my account information.

The fact is that on December 26 I made 4 bets on sports, for a total of 200,000 rubles, of which 2 bets were won, but I still can’t get the money. bets are fully settled, This information is also displayed in the history of all casino games, in my account. There, the rates are clearly set, but the money is not credited to the game account.

As you can see from the winning bets, which are displayed in green, I made 4 bets of 50 thousand rubles on December 26th. After that, the balance amounted to 30 thousand rubles, I completely lost this money in the amount of 30 thousand, but I was not upset, because I was counting on winnings from sports betting. As a result of the match, I should receive a total of 130,500 rubles. But the money was not credited to the account, the operator says that all bets are calculated correctly, but delays are possible. I understand that I just have a casino, as in the case of account verification. This is a clear violation and the casino is a scammer!

Hello,

as far as I can see your complaint started as "Player’s struggling to complete account verification"

Now you mentioned other issues with winnings, it's good that you mentioned this in the complaint too, I just fear that we will not be able to help with the sports betting matter. Let's wait for Andrej 🤞

Hello, I received a response regarding the unfair calculation of sports betting.

The casino representative replied ⤵️

4.1.2.6. The Organizer is not responsible for the incorrect operation of the gaming software. Member uses the software on an "AS IS" ("AS IS") basis. If the organizer establishes that during the game there was a failure (error) in the operation of the site, then the results that occurred during the incorrect operation of the software may be canceled or adjusted at the discretion of the organizer. The participant undertakes not to contact the organizer about the quality, quantity, order and terms of the gaming opportunities and services provided to him.

In addition, according to paragraph Guarantees and liability 5.1. The Organizer does not guarantee constant and uninterrupted access to the playground and its services in the event of technical problems and / or unforeseen circumstances, including: malfunction or non-functioning of Internet providers, information servers, banking and payment systems, as well as illegal actions of third parties. persons.

I was shocked by this amendment, the paragraph of the rules on predatory conditions! I urge you to treat with understanding and immediately put warnings in the review about this casino!

This casino is real scammers and robbers!

Moreover, this information has become known on other sites like yours!

Perhaps you are confusing me with someone else. I have a problem with the payment of 236 thousand rubles, because of the long verification of documents!

But now I'm worried that my balance has been robbed.

The casino does not pay out the winning bet! The amount is 130,500 rubles! Although I think you already know my problem!!!

Everywhere on different resources you answer one-sidedly, so I would have to wait at least half a year.

I was ready to wait six months, but the casino stole my money. I will make sure the public is aware of this issue. I have lost enough in this casino, but you decided not to pay out the winnings.

You know since we have no knowledge when it comes to sports betting, I'm also afraid that our Complaints teams will eventually reject your case simply because we don't deal with sports betting cases. You show in your complaint how the bets settled, but the team doesn't know how it looks when bets get settled and what might be the issues behind the 2 bets you showed there.

We would need to have staff trained in sports betting in order to give you some proper help 😕

I can give you the password and login from my account in this fraudulent casino.

   Please go to my account, there is an opportunity to see the history of all bets, you will see 4 bets of 50 thousand rubles for a total of 200 thousand rubles, this proves that I bet on money! after that, go to the sports betting history in the sports section, you will see the betting history for these bets. All of them were settled after the end of the matches, two bets were completely lost and two more bets were won. From this I should receive 130,500 rubles. But the money hasn't been credited to my account!

I believe you really have issues with the company, but I guess it would be better to contact another service that helps players with sports betting or contact their licensing authority Curaçao (GCB).

Hello,

That's quite an explanation...

I'll notify the data team about this statement, they are the experts, so I'll leave the result on their shoulders. Would you also care to send the original reply to data@casino.guru, please? Just in case they'll need it.

Thank you and best of luck with the authority!

Hello, I can not get a response from the support service.

I could not get clarification on this matter. Support chat responses <<This system is fully automated and does not require the intervention of support operators>>. This is the wrong explanation.

However, the official representative of the bounty casino answered my problem. I received this response from a gambling and casino review and rating site like yours.

The official representative wrote ⤵️

4.1.2.6. The Organizer is not responsible for the incorrect operation of the gaming software. Member uses the software on an "AS IS" ("AS IS") basis. If the organizer establishes that during the game there was a failure (error) in the operation of the site, then the results that occurred during the incorrect operation of the software may be canceled or adjusted at the discretion of the organizer. The participant undertakes not to contact the organizer about the quality, quantity, order and terms of the gaming opportunities and services provided to him.

In addition, according to paragraph Guarantees and liability 5.1. The Organizer does not guarantee constant and uninterrupted access to the playground and its services in the event of technical problems and / or unforeseen circumstances, including: malfunctions or inoperability of Internet providers, information servers, banking and payment systems, as well as illegal actions of third parties. persons. The Organizer will make every effort to prevent failures, but is not responsible for temporary technical failures and interruptions in the operation of the Game, regardless of the reasons for such failures.

Answer from the operator's support chat.

The answer of the official representative of the bounty casino.

The history of this response is available at LatestCasinoBonuses.com.

Well, I guess that the complaint team will pay attention to this information if you care to paste it there.

It would be more useful to Andrej at the moment.🤔

Så vad är inte klart? Sportboken står under licensinnehavarens kontroll. Han är ansvarig för misstag. De är som mellanhänder. Poetmou och reglerna säger det. Du måste bekanta dig först och sedan spela. Och med vår bror är allt som alltid. De ska inte alls bestämma detta, vad jag förstår, men av egen erfarenhet kommer jag att säga att om det är bra med dem, så kommer de att gå med på att träffas. Men generellt. Var glad att representanterna svarar. Jag hamnade ofta i en situation där ingen bryr sig om mina problem. Lycka till med ditt beslut.

Just two days left for the casino to join the complaint, well now I'm beginning to think that the complaint is pretty much ignored. 🙁

Let's hope for the best.

God kväll, jag har följande situation i detta casino. Jag har spelat i bounty casino i en månad och har gjort insättningar på totalt 50 tusen. Senast jag förlorade skickade jag dokument för kontoverifiering - det var 7 dagar sedan. För två dagar sedan bestämde jag mig för att spela igen och jag lyckades vinna 80 tusen rubel, pengarna togs ut snabbt och samma dag gjorde jag 3 insättningar till och vann en stor summa, nämligen mer än 660 tusen rubel. Jag bestämde mig för att ta ut en del av det, men sedan började det att kontot behövde bekräftas för att kunna ta ut. Jag frågar när verifieringen kommer att passeras, du måste vänta på svaret, vanligtvis inte mer än 7 dagar, och tillägger att de inte har tillgång till säkerhetstjänsten och verifiering kan övervägas under en obegränsad tid, jag skickar skärmdumpar . Vad man ska göra, detta är ett licensierat casino, jag tog inga bonusar och ingenting alls i detta casino, jag spelar alltid på höga insatser och ärligt och hoppades på kasinots ärlighet. Vad berätta? Det har gått 12 dagar

Snälla hjälp mig med den här frågan, jag är för rättvisa, ja, så kan man inte göra det!

Hello,

I think you should calm down. It seems that the casino has to make sure that your nice winnings are in compliance with the rules and that your account is ok with the AML policy and so on - sometimes it's called a security check, it happens when a player hits a bigger win, or if you reach some threshold of money you deposited - I guess you met both.

You can of course submit a complaint, but even if you do, we would wait for the casino to provide the result of this account security check.

I'm sorry, I can't read azbuka, so I have no clue what the text says. Can you copy and paste it directly to the post, so I can read that reply?

Kära Radka, tack för ditt svar. 13 dagar har redan gått sedan inlämnandet av dokumentet, inte verifiering, jag skickade en skanning av passet, som lätt verifierades i något annat kasino för att verifiera kontot. Genom att skriva till casinots tekniska support och be om ett svar när dokumenten ska kontrolleras svarar de mig

• du behöver räkna med, vanligtvis upp till 7 arbetsdagar men det finns enskilda fall som kan ta obegränsad tid

Det visar sig att de kan kolla i ett år och kanske två år eller aldrig alls. Jag såg också att användaren dimdimdim2703 har samma situation, han har inte heller verifierats på mer än en månad.

du skrev också kära Radka

• Förlåt, jag kan inte läsa alfabetet, så jag har ingen aning om vad det står. Kan du kopiera och klistra in det direkt i inlägget så att jag kan läsa det här svaret?

Pratar du om skärmdumparna som jag skickade? Är de på ryska? Om ja, jag skickar på engelska och jag skulle vilja lämna in ett klagomål till bounty casinot så att de officiella representanterna svarar varför det tar så lång tid att verifiera mitt konto, kanske gör de detta för att få mig att förlora alla vinster, de kanske inte vill betala ut vinsterna alls? för andra varar verifieringen upp till 7 arbetsdagar, medan min varar i mer än 13 dagar. Jag ber dig att hjälpa mig, kära Radka, i denna fråga är detta orättvist mot ärliga spelare från kasinot

Med vänlig hälsning del1rbooking

Hello,

I see now, thank you for those screenshots.

So the problem is that the verification has not yet been completed, I missed that earlier.

It's good that you submitted the complaint and provided all those screenshots. It will take some time to go through that, so Nick will update you as soon as possible. Just stick with the complaint, and kindly wait for the update.

If you receive anything related in the meantime though, visit the complaint and update the thread, please.

Try to stay calm, we will try to help.

Tack för stödet!

Lyckades du verifiera på Bounty casino?