1 år sedan
Om du vill diskutera något relaterat till Boomerang.Bet Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Boomerang.Bet Casino – generell diskussion
1 år sedan
Do other players also have problems with this casino?
I made a withdrawal a week ago and they still haven’t paid and every day they have different excuses.
Also when I check there licence it says "not valid"
1 år sedan
Yes my friend i also have problems with this casino, i make deposite 5 days ago, and still dont have money in my balance, support said u need wait 7 days minimum for this money. 7 days? Its crazy. And this casino not licensed, support said they have license. But maybe my eyes lie me.
Ändrad av författare 1 år sedan
1 år sedan
7 days for money to reach your account is indeed crazy. There are many more complaints at Trustpilot.com
Let's hope they have these problems because they are a new casino and they sort it out and we get our money soon.
1
1 år sedan
7 days have passed since my deposit, there is no money in my balance and the casino always says the same thing, I have to wait a little longer.
1 år sedan
Which payment provider did you use? Perhaps it’s an option to try to contact the payment provider directly.
1
1 år sedan
Wlpay i think, but website wlpay.io not working for me, maybe this website not working for no one.
1 år sedan
On your deposit overview in the casino wallet you can click on "details" from your deposit (are you deposits shown in this overview?) and mine say "Nodapay" (but also see "Wlpay" on the deposit page indeed).
If I were you I would email them both.
Nodapay; support@naudapay.com
Wlpay; info@wlpayments.com tel:+31 (0) 858769806
Ändrad av författare 1 år sedan
1 år sedan
Do other players also have problems with this casino?
I made a withdrawal a week ago and they still haven’t paid and every day they have different excuses.
Also when I check there licence it says "not valid"
1 år sedan
Hello.
The license is valid.
You just need to use the correct verification seal placed on the casino's website.
Anyway, what kind of "excuses" have you heard so far?
1 år sedan
Yes my friend i also have problems with this casino, i make deposite 5 days ago, and still dont have money in my balance, support said u need wait 7 days minimum for this money. 7 days? Its crazy. And this casino not licensed, support said they have license. But maybe my eyes lie me.
1 år sedan
The casino is licensed. I would focus on the 7-day period you've mentioned, though. Any concrete explanation for that?
1 år sedan
On your deposit overview in the casino wallet you can click on "details" from your deposit (are you deposits shown in this overview?) and mine say "Nodapay" (but also see "Wlpay" on the deposit page indeed).
If I were you I would email them both.
Nodapay; support@naudapay.com
Wlpay; info@wlpayments.com tel:+31 (0) 858769806
1 år sedan
thanks for the contacts, I'll try to call, write mail.
1 år sedan
Hello.
The license is valid.
You just need to use the correct verification seal placed on the casino's website.
Anyway, what kind of "excuses" have you heard so far?
1 år sedan
I use the correct verification seal placed at the casino. My web address is exactly the same as yours. Maybe it shows "not valid" for me because I’m a Dutch player? (and the license is not valid in the Netherlands)
It has been 9 days now since my withdrawal and I hear excuses from technical problems and couple times you get it tomorrow and now they say I just have to wait.
When you look on trustpilot there a dozens of people with the same problems.
1 år sedan
Hello,
I never heard that it should work like this, but most importantly, I'd like to confirm the casino is not licensed in the Netherlands. It is common, though, that mirror casino pages seem to be unlicensed while the main URL shows the proper result. I understand it is very confusing, but that could be the case.
What if the casino's payment provider truly has a technical issue? That would mean you need to wait, am I correct? 🙁 Let's hope the money comes soon. If you struggle longer than another 5 days, the complaint handler will step in through the complaint.
1 år sedan
Dear KeanBatey,
We are very sorry that you had a negative experience in our casino.
We kindly ask you to contact us via live chat or email, we will re-check the case with your deposit, usually if we have any delays in crediting deposits, these cases are resolved within 48 hours, so it is strange that your problem is not resolved after a week.
Thanks for your feedback, hope for your further cooperation.
Kind regards
Boomerang.bet Team
1 år sedan
Dear RS200,
We did have a problem with withdrawals via bank transfer for some time, due to technical problems on the part of the payment provider, we have partially resolved it, if your withdrawal request has not yet been processed, please wait a little longer, in case the withdrawal request will be canceled, please create a new one by choosing any other method for withdrawing funds (for example, Crypto). We apologize for this situation and are ready to offer you 50 free spins as an apology.
Thanks for your feedback, hope for your further cooperation.
Kind regards
Boomerang.bet Team
1 år sedan
I have tried the crypto withdrawal.
The have the same technical problems.
Its unbelievable hard to make a withdrawal on this site.
And really easy to make a deposit.
1 år sedan
Hi, as far as your withdrawal is concerned, did you manage to withdraw or not yet ? It's certainly not pleasant if there are technical problems, but unfortunately sometimes you can't control such a situation.
Anyway, I will wait for the answer.
1 år sedan
Hi, no im still waiting on 3 withdrawals.
They send me a email that it will take 2 Days or a little more.
So i will wait for a couple of days.
Greetings.
1 år sedan
Thanks for the update. So, for now, we'll just have to wait and see if you get your money. When you do, could you update us please ? 🙂
I hope it will be as soon as possible.
1 år sedan
still no withdrawal. been waiting for more than a week now. my withdrawal is still pending. they remain very vague via email and live chat.
