1 år sedan
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3 månader sedan
responsible gaming is joke and you guys self exclude based on login credentials only this is not new but ur bestmaster have this since 2020. That is basically saying u have gambling problem we will self exclude but you can create new account. When u register u dont ask for info but when u have deposit you have to give info before u deposit. Still u cant self exclude based on name , dob, address.
Why not have kyc for addict so that u can actually help him
Ändrad av författare 3 månader sedan
3 månader sedan
Hello, I see that you don't have the best experience in this casino and your problem is self-exclusion. Does it mean that you have already excluded yourself in the past and now you have been allowed to create a new account ? So the casino hasn't, according to your information, done any important things where they found out that you have previously done so and lost some money ?
Let me know.
3 månader sedan
Yes i have excluded in past and now thr sister casino bongo and casinoin and bet master doing same thing.
self exclude based on login email not billing address or personal information.
i had relapse after 2.5 years and lost money and created multiple accounts with just emaild id after getting self excluded.
thr registration process dont ask for personal info but when u want to deposit 1st time it takes billing address and I think that is what can be used to actually self exclude but its on purpose from casino to have addicted ppl addicted
3 månader sedan
Hmm, unless it's written in the Terms and Conditions that if you self-exclude in one casino from the group, you will also be self-excluded in the sister casinos, then you can't expect that to be the case.
However, if you have any problems and you are unable to self-exclude in a casino, you can contact us and file a complaint.
What do you think ?
Ändrad av författare 3 månader sedan
3 månader sedan
I want to file a complaint that self exclude is based on login email id and not personal information on all of these casinos.
they have this flaw since they launched and how they cover this is up is in our t&c you can only have 1 account.
I would like to file complaint against these casino with authority. There self exclusion is vague n addicted gamblers will never be able to exclude from them in whole life and end up dead where I am at this stage
Ändrad av författare 3 månader sedan
3 månader sedan
I see you have already succeeded and opened a complaint. Let's see where our team gets and if we can help you.
However, in that case, it would be best if you replied to Veronica's questions in the complaint so that she can move on. Would that be possible ?
Nevertheless, I feel sorry for this whole situation, because if self-exclusion is based only on login and email, then the player can create both of these things and play again, which doesn't make sense to me.
Although, as I said, let's see what our team can work out. Also, if it would help you, I will add here a guide about responsible gambling, where you can find useful information.
I hope you will be able to exclude and everything will be better.
3 månader sedan
thanks for help and I have responded to Veronica
3 månader sedan
You're welcome, and thank you for responding in complaint. I hope that your case will be resolved as soon as possible and that you will be able to self-exclude so that you cannot go back. 🙂
3 veckor sedan
I already make a complain, they delay me 14 days my verification and i have pending withdraws 2.983 euros.
today suddedly i cant log in from my area, still this mornig i was capable and i worry about my money .
please someone to help!!
i send to them all the files and photos that they asked me for verification and have their chat to answer me everyday that they still pending their department for approve.
3 veckor sedan
It is quite a long time to get the verification done, whenever it passes two weeks, I could say. We usually give the 14-day time frame to casinos before we intervene, so I hope our complaint team will be able to help you out as soon as they review your complaint.
Have they sent you any email informing you about the reason for the closure of your account, perhaps?
3 veckor sedan
The problem solved Thanks Guru casino and Bongo casino!
3 veckor sedan
Hey, that is great. We're always glad to help. Are you going to continue to play there now?
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