BillyBets Casino – generell diskussion (sida 5)

Tack för din hjälp, jag tycker att ditt arbete är fantastiskt, du har hjälpt mig tidigare och jag tvivlar inte på att du kommer att fortsätta hjälpa mig i framtiden, tack igen! 🙏

I guess my coworkers have to keep up the high standard. 🙂

Well, we can't always help everyone, but I'm truly glad we were able to help you, lets keep it that way.

I'll be here on the forum for every updates you may want to share later on.

När jag säger att de har hjälpt mig förut, så var det i en annan situation.

Även om de inte kan lösa alla situationer är det bra att det finns någon som kan hjälpa oss att lösa dessa situationer med kasinona.

När dessa situationer uppstår är det väldigt frustrerande att prata direkt med kasinona, ofta, enligt min mening, gömmer de sig i regler som inte är särskilt rättvisa mot spelarna. Tack.

Self-exclusion ignored

Continued bonuses

Loss: €2,000

No response from casino

BillyBets allowed me to continue gambling after I had requested self-exclusion due to gambling addiction.

Not only did they fail to block my account, but they also continued sending me promotional offers to gamble.

As a result, I lost €2,000.

I have contacted them multiple times requesting a refund and explanation, but they have not responded at all.

This is a serious breach of responsible gambling policies and player protection.

I strongly advise others to avoid this platform

Don't worry that much; I understood. My colleagues will keep an eye on you regarding the current situation.

Perhaps, and hopefully, the issue can be resolved by direct communication from our side.

Hello, I understand that this seems like a failure. Could you, however, add more details to such a strong claim, please? A timeline would help us understand the matter much better.

Those promotions pose a complication, of course, but those may be sent indirectly by the casino, which kind of changes the relation to your request, but I get it feels off.

Also, your claim for a refund may be logical, but perhaps the caisno se things differently; hence, there has been no refund thus far. As you can see, those situations are often complex and need to be fairly investigated.

Would you be interested in such an investigation? I see you are quite familiar with the complaint feature.

1 year passed from my self exclusion but this doesn’t mean that you can reopen my account without my permission when you know that the reason that i closed my account is because i m addicted

Det har gått några timmar sedan casinoguruns deadline för svar, så jag hoppas verkligen att det inte finns något att oroa sig för!

I'm sorry, but it seems like kind of a misunderstanding. Your last post is like coming from a very different situation, to be honest. Can you please explain what makes you say that? There is no active complaint against Billy Bets, is this perhaps the issue? However, in the past you mentioned gambling addiction, yes.

Just tell me in more detail about what feels wrong and maybe I could tell you something more appropriate. I would like to help.

Yes, I see the deadline too. No mention about postponing the case due to unscheduled occasions, so I expect Petronelka to get back to you shortly. Hang in there, please. 🙏

Okej, tack för svaret

Anytime. I'll check on progress tomorrow, just to see what has been happening.

God morgon, återigen börjar tidsfristen för svar från casinogurun rinna ut, och jag börjar tro att de inte vill hjälpa mig, men om så är fallet ber jag dem bara att säga åt mig att tänka ut andra lösningar!

Good day to you; it is probably not as you suggested here. Your complaint reached the phase where you get assigned a complaint mediator. Now the real progress is going to be made. The first few weeks are about gathering evidence and understanding what appears to be wrong and what the player is willing to provide.

Soon after that, you'll get "My name is Martina and from now on, I will assist you with resolving your complaint." I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible."

All is according to the plan, but I understand what you are saying.

Jag är ledsen, jag vill inte sätta press på någon, jag vill bara lösa situationen. Tack igen för din tillgänglighet.

That's okay; do not worry. I imagine the complaint phases can look rather complicated. I can assure you that Martina is trying to obtain as much as she can from the casino. That's the current state; all is proceeding as it should. Try to give your mind some rest, please.

Kan du förklara syftet med den här bonusen? Det är bara det att de 35 eurona kommer att användas snabbt och du kommer att fortsätta spendera pengar. Jag frågade inte ens vad maxbeloppet är, det borde vara 35 euro som du kan vinna om du lyckas satsa mer än 7000 euro utan att förlora.

Jag hade en mycket negativ upplevelse med BillyBets-plattformen. Efter att ha gjort några legitima vinster begärde jag ett uttag, men min begäran har fastnat i statusen "bearbetad" i över 10 dagar.

Jag har redan gjort lyckade uttag på den här plattformen tidigare, vilket gör den nuvarande 10-dagarsspärren ännu mer obegriplig och frustrerande. Trots många förfrågningar via chatt och ständiga försäkringar från operatörerna om att processen hade "påskyndats" och att det inte fanns några problem, kom pengarna aldrig fram till min kryptoplånbok.

På varje förfrågan jag gör får jag bara vaga, vanliga svar ("finansavdelningen arbetar med det", "ha tålamod"), utan att någonsin få ett transaktions-ID eller konkret betalningsbevis. Jag känner mig lurad av en kundtjänst som lovar lösningar som de aldrig implementerar. Jag avråder starkt från denna plattform för alla som letar efter pålitliga betalningar. Om ditt mål är att ta ut dina vinster erbjuder den här webbplatsen inte de nödvändiga garantierna.

I would not say that bonuses provide a purpose. Bonuses based on their limitations are either convenient or inconvenient. Thus if you, for example, take a bonus without knowing or understanding its full limitations, I would not say it is reasonable to consider it an addition.

Bonus on the screenshot is surely an offer I would not take.

In my opinion, such a purpose is solely for the casino, because bonuses are tools for luring or keeping players active.

Hello, I'm sorry to see the casino did not stay true to previously quicker withdrawals. Let's see what comes up in your complaint. A fair and transparent explanation would certainly be much appreciated. Or at least it would be a good start, I wager.