BETWINNER Casino – generell diskussion

Om du vill diskutera något relaterat till BETWINNER Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

error betwinner denied by operator payment processing error

Perhaps the casino has explained the error to you? Was it fixed by now?🤔

I have seen your complaint where our team has explained to you that we give casinos 14 days to process the payment before we intervene. I hope it'll be fixed before this time period passes, and there won't be any intervention from our team needed.🤞

Is this your first withdrawal attempt at this casino, or have you had any successful ones before?

Det som händer med detta casino är otroligt. Jag har aldrig sett en plattform agera med sådan ignorering av spelarnas pengar. Jag känner människor som har fått sina saldon undanhållna i mer än två månader, utan någon rimlig motivering. Och vad är svaret från supporten? Alltid samma rad: "Vi kontrollerar, vänta på svar."

Men låt oss inse det: vilken typ av verifiering tar mer än två månader? Vilket som helst seriöst företag skulle lösa detta på några dagar, högst några veckor. Om de inte kan bearbeta dokument och släppa saldon inom rimlig tid är det uppenbar inkompetens. Om de gör detta med flit är situationen ännu värre: ett system för att hålla kvar kundernas pengar så länge som möjligt, dra nytta av det instängda saldot och göra uttag svåra.

Detta är inte ett isolerat fall. Du behöver bara titta på casinots rykte på plattformar som Trustpilot och Reclame Aqui för att se en flod av liknande klagomål. Det finns hundratals användare som rapporterar oförklarade saldospärrar, oändliga verifieringsprocesser och ett supportteam som verkar vara där bara för att komma ikapp.

Vad kan vi dra slutsatsen? Detta kasino skadar helt klart sina kunder, antingen genom ond tro eller extrem inkompetens. Vad värre är, de fortsätter att arbeta ostraffat och lurar nya spelare varje dag.

What you describe is quite a sad phenomenon. As for the verification you are talking about, I agree that it definitely shouldn't take that long and if it does, players can try to file a complaint with us and we would try to help. 

However, what is probably my most important question at the moment is whether you have come across something like this at this casino. Because I didn't catch that from your post. 

How is it then?

Jag är inkluderad i denna process. Mitt konto har verifierats sedan den 28 januari. Jag har redan lämnat in ett klagomål, som analyseras av Casino Guru. Jag lämnade också in ett klagomål till Trustpilot, där de svarade, men alltid med generella svar.

So you did well and let's see what our team can figure out. I hope it will have a fair ending and everything will turn out well. 

If you have an update, I'll be here.

Thank you betwinner for solving my withdrawal issues.

Dear Sir/Madam,I am a registered user on Betwinner with the User ID: 72349039.On 10.09.2026, I requested a withdrawal to my personal bank account. My Betwinner profile name matches my bank account details perfectly.However, upon checking the transaction, I discovered that my withdrawal request was routed by your system or your third-party payment gateway to a completely different, unknown third-party account/IBAN that does not belong to me.I have thoroughly checked my own bank statement, and no funds have been received. Due to this technical error on the platform's/provider's end, I urgently request an investigation into the payment gateway logs and transaction details. I demand that this issue be corrected, and my funds be sent to my correct IBAN or credited back to my Betwinner account balance immediately.All necessary proofs (Betwinner profile screenshot, withdrawal transaction history, and official bank statement) are attached to this email.Sincerely,

Hello and welcome to the forum. I hope you don't mind me starting with a question, though. Am I assuming correctly that you also sent this request to the casino, please? If you did not, please send your request to the casino, as we cannot provide much help with third-party payment transactions here on the public forum.

Based on my experience, the casino and its payment partners must investigate this internally.

Yes, I sent it; it has been about 12 days as of today. They keep asking me to submit a bank PDF that doesn't belong to me—it shows the name Fa... KA..., whereas my name is Yasin Kanmaz. I have never sent money [in that manner]; I always used to send and withdraw funds via my own bank account. I am currently facing a serious situation, and I believe you will resolve it.

I see now, thank you. Are you saying it's more related to, let's say, paying out an entirely different person? I would really hate to cause confusion, of course, so it's perhaps better to wait for the complaint to progress further, I guess. I understand this must be a very concerning situation, of course.

This is a truly worrying situation; I need your help to get it resolved as soon as possible, please. I am writing from Türkiye.

I wouldn’t send a bank PDF for an account that isn’t yours. I’d ask BetWinner for the exact transaction reference and payment provider details so the transfer can actually be traced.

I really understand this part and I imagine it's not easy to stay calm. This situation is very specific, so I recommend patience in the first place. As you can see, for now only the casino knows why they ask you for someone else's bank statements. It's so unusual that the first step is to understand what could make the casino act this way. This is going to be investigated once the complaint is accepted, not sooner, I'm afraid.

In any case, did you inquire with the casino about the basis on which they linked someone else's name to the request sent to you? I would certainly start with this question.