Betrix Casino – generell diskussion (sida 2)

Hej, mitt uttag avbröts och mina pengar raderades. Tydligen missade jag en deadline. Jag satte in 50 € med en sportbonus på 110 % och spelade förstås lite med mina riktiga pengar först. Casino och sportspel höjde min totala summa till 500 €. Sedan avbröt jag bonusen, som fortfarande hade 50 € på sig, och en dag eller två senare gjorde jag ett uttag på 700 €. Nu har jag fått ett mejl som säger att 926 € har raderats från mitt konto och uttaget har avbrutits. Nu har jag inga pengar. Min tidigare insättning på 500 € förra veckan är också borta. Nu har jag inga pengar. Snälla hjälp!

Hello,

Would you say the casino has explained the fund avoidance to you clearly? I for example, cannot explain what led them to such action. What I can see, though, is that we try to warn players to stay away from this site because:

1) We consider the casino's T&Cs to be unfair

2) Very high value of withheld winnings in player complaints in relation to the casino's size

https://casino.guru/betrix-casino-review#tab=js-tab-reputation 👈

I'm truly sorry to say that, but they stand up to their poor Safety Index.

Hello im here to talk me again, about these casino, i just made a deposit of 100 euro and won increase my balance to 271 euro, when i asked them for wtihdrawal, confiscate winnings, and explain i violate T C when i talk to agent to explain what did i violate, they said they cant expain.. are they serious ?

Hello, are you saying that instead of withdrawing money, the casino decided to confiscate your winnings due to unspecified rules breach?

I imagine that must be quite a shock and it does indeed sound like they are serious about that.

Frankly this casino still seems to be a bit unfair based on our findings, but it's particularly difficult to say something more without knowing more about what you are facing.

I guess you are sure no specific rule point or context was mentioned upon the money confiscation, which leaves very little space for guessing.

I opened a complaint two days ago and am waiting to hear back from your team. I was told about a rule covering five or six points—when I asked what I had actually done, the list included things like fake documents, VPN use, and abusing bonus software. I wanted to attach their email here. When i asked them which thing did i commit they repeat same excuse.. no proof just a thief..

I see the complaint request in the system; no worries. As I understand the recent progress, the casino named specific rules; however, it's not very clear what specific part was applied, and also no proofs have been provided to you. No wonder you seek help with that.

Although I cannot guaranty that the complaint will result in the sharing of proof with you, the mediators will undoubtedly be interested in seeing what evidence the casino has gathered to support its decision. Once the request is addressed, please feel free to update the complaint too. Thank you.

Good evening, Radka. I haven't heard back from the casino; they are ignoring my emails because they claim the decision is final.

What do you think I should do? I’ve already contacted you via the CasinoGuru complaint system, and I want to contact the casino's ADR—specifically, MADRE.

What is your take on this?

Good day to you.

Casinos usually consider such messages as final and do not engage anymore. I know how it feels from the other side and your questions are good. Let's take a closer look at this.

As far as I can tell, based on our own experiences with players' issues, the outcome is not guaranteed. The low safety index is partially based on the casino's actions in response to players' complaints, and the overall impression is not very positive. at the same time, it seems that the casio is licensed under Malta. This license was once recognized as one of the strongest in overseeing players' disputes. Not sure how it evolved though, because we have tons of casinos under this regulator in our system, with the same low safety score and I guess it's not a whole coincidence.

Basically, I would try both options. starting with an already accepted complaint with us, and maybe the casino will respond through this first step.