Betovo Casino – generell diskussion

Om du vill diskutera något relaterat till Betovo Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Nice that you like it.

What about the casino games, though? Do you have any interest in those?

This site is trying not to give me my money. I sent them about 20 documents. I loaded their site with a VIRTUAL CARD belonging to the SKRILL application. I have loaded many sites in this way before. They want a document from me that the virtual card belongs to me, but I cannot contact SKRILL customer service. I sent them a PDF file and many screenshots showing that the card belongs to me and that I made the payments to them. But they are trying persistently not to pay me my money.

Hi, I'm quite sorry to hear that you have such a problem but to be honest with prepaid cards I've seen a few of them on players and they were the same as yours. What does the casino tell you about the documents you send them where they can see that you paid them by this method? What do they specifically ask for and how long does the whole process take?

Is there a specific reason why you can't contact Skrill support? 

However, I noticed that you managed to file a complaint, so I hope that this case will be resolved without further unnecessary problems.

If you progress further feel free to share it with me.

God morgon, jag öppnade ett betovo-konto. Jag har några väntande uttag på totalt cirka €1 700 och hittills har jag inte fått några av dem. Den första, den 13 april, fick jag ett e-postmeddelande om att den hade behandlats framgångsrikt den 18 april, men pengarna har inte kommit in på mitt konto. Jag har pratat med deras chatt flera gånger och fick veta att det tar 72 timmar från begäran om uttag till mitt konto. Men hittills har det varit bra. Jag hoppas att allt löser sig eftersom sidan är väldigt bra

Good day to you!

I would also send a few emails; these days, one never knows whether chat is just a chatbot, if you catch my drift.

support@betovo55667.com

Delayed payments should be properly explained—or, better said, resolved—and, as far as I can conclude, the casino is not bad when it comes to payouts. What payment option did you use, please?

God morgon jag använde mbway

de avbröt uttagen eftersom maxsumman är 700€ per dag.....

Jag har en väntande från 13/04 som jag redan har fått e-postmeddelandet om lyckad leverans men inget har kommit in på mitt konto ännu. De säger att vänta upp till 5 arbetsdagar..... låt oss se

jag gillar sidan men uttagna är långsamma, jag hoppas att de förbättrar den här situationen

Thank you for getting back to me!

Hmm, I see now. So, it is also about the limits. Well, at least it seems the casino is just slow but still safe to play. You're right, it is something the casino should work on.

Please let me know how it goes. I want to be certain you get the money. 🙏

I've been dealing with serious issues regarding delayed withdrawals and poor support at Betovo, owned by SoftGenius N.V. Live chat claims withdrawals over the daily limit are canceled—after a 72+ hour wait. This is a blatant violation of their own terms. I’ll be sharing more details and evidence soon. Stay tuned.

Hello,

I imagine one would always expect all payments to be within the terms associated time frames; however, it is not always possible. It is unpleasant of course, but unless you have been waiting for more than 14 full days, I fear you will be disappointed in the complaint.

May I know for how long you have been struggling, please? I also suggest you read the previous posts; the casino has been in delay for some time. Thus, I expect you will be paid eventually.

Just be patient, please.

Hej, jag har också problem med uttag. Jag har gjort allt för att verifiera mitt konto, men mina uttag avvisas fortfarande. Jag var till och med tvungen att skicka ett foto på mitt ID och min armbåge, men det avvisades fortfarande.

Hej, har du fått dina pengar? Jag har en hel del problem, tydligen alltid med verifieringen, men jag har laddat upp alla dokument.

Hello,

Do you have any insights into why the selfie was rejected? I would like to believe precise instructions or concrete advice may help you pass the verification, even though it sometimes may become a real pain,...

Hej, jag vet ärligt talat inte vad problemet är. Jag visade det i livechatten och han sa att det var okej. Sedan laddade jag upp det, men mina två uttag avvisades fortfarande. Det handlar om KYC-verifiering. Jag är från Tyskland. Det har avvisats två gånger, trots att jag frågade om mitt konto verifierades, och jag fick bekräftelse. Jag laddade upp mitt bankkort, ID-kort, räkning etc.

Oh, I see now. Thanks.

Based on the chat operator's response, the selfie is not the issue. Or at least it seems so.

Perhaps another document wasn't satisfactory for the KYC specialists.

May I ask what documents you have already provided and with what result? For example, did you get a list of approved documents or a list of rejected documents?

Another alternative: can you see green ticks or red crosses somewhere in your account where the documents were uploaded?

We are looking for clues to determine whether the issue is a failed KYC process or simply an ongoing, unfinished one. If you know what I mean.

Jag laddade upp:

Identitetskort fram- och baksida

Bankkort fram och bak

elräkning

Selfie med ID-kort och armbåge måste vara synlig.

Nej, jag ser inga röda eller gröna bockar. Jag fick bekräftelse i livechatten att mina dokument är korrekta.

Thank you.

In most cases, the live chat operators only provide information about the overall acceptance, while the KYC department is responsible for determining whether you pass the KYC process. Therefore, I believe the process is still ongoing. How about you ask the chat about that? It is important to know this for certain because if the KYC does not close with a positive result, no payment will be made.

Tack för ditt svar.

Jag laddade upp allt som de anställda begärde; det här är mitt tredje försök. Jag frågade i chatten om alla dokument var i ordning, och svaret var: ja, det var bekräftat. Nu väntar jag på nästa uppdatering, sedan återkommer jag till dig för att meddela om betalningen gjordes eller inte.

Med vänliga hälsningar

I see. Let's hope for a quick processing of the KYC and a positive result!! I will certainly be available for updates and wish you calm nerves until then. Try not to stress; at this point we just have to wait.