BetOnRed Casino – generell diskussion (sida 13)

Var gör du något fel, fan, de skickade verkligen pengarna till mig! Och om jag inte var en dum spelare så kunde jag ha vunnit 220 tusen där, men bättre 100 tusen än ingenting, men jag skrev allt i detalj

Hej, jag skulle nog fråga casinot i ditt fall vilken betalningsmetod du ska använda för att få det att fungera. Det brukar rekommenderas att använda samma som du använde för att fylla på ditt konto, men om det är ett problem skulle jag nog fråga.

Av det du beskriver finns det fortfarande ett annat problem och de borde försöka lösa det med dig på något sätt.

Så försök att fråga dem om det och om problemet är detsamma nästa vecka, låt oss veta så ska vi försöka hjälpa till.

Vad tycker du?

A

Ämne: Vilseledande reklam - ingen insättning krävs bonuserbjudande

Jag har fått en kampanj flera gånger via e-post från BetOnRed med frasen:

"Ta ett försök utan insättning på Wheel of Spins!"

Men när jag försökte aktivera det, tackade supporten nej till erbjudandet och krävde en minsta insättning på €20.

När jag konfronterade laget med innehållet i kampanjen bekräftade de skriftligen att "hjulet är betalt" och endast erbjuds med en deposition, trots annonsering om motsatsen.

Detta är vilseledande reklam, eftersom reklamtexten tydligt lovar en gratis provperiod utan någon insättningsskyldighet.

Jag har alla bevis:

- Mejl mottagna

- Skärmdumpar av villkoren

– Samtal med support där de erkänner att hjulet inte är ledigt.

Jag är en lojal kund, men denna praxis är oärlig och skadar spelarnas förtroende.

Jag varnar andra användare.

Hello,

Thanks for the heads-up!

I understand that a handful of players feel like this is just a one-way responsibility, but you seem to be well aware of the Spanish gambling regulator. Consider that many offshore casinos offer their services to players from your or many other countries because the players want to play outside their "home territory." Especially if they have already been blocked at a national level.

As long as the casino treats every player the same without using legal restrictions against such players, we for example, consider it to be the very same matter as "allowed" or "restricted" countries subject, which does not include the legal aspect players tend to discuss. I imagine it is kind of confusing.

Thus, if you care to avoid such surprises, I recommend checking the license before you register your account in any casino.

Also, if you don't mind, it is not very safe to expect all casinos to be aware of your gambling problem. Always read the rules to find out whether casinos working in groups share this kind of information or not. The worst thing you can do is to assume that casinos will handle everything on your behalf, even without reviewing the terms.

If you struggle with addiction, try to avoid casinos or inform every site about your condition upon registering your account, please. 🙏

Hello,

That's great you asked in the first place, because that's precisely the point.

From your response, though, it seems like your country is not even among the allowed countries mentioned in the terms (or is listed among the restricted countries) and you were given confusing information. Is this what has happened, please? Upon last check, Spain was restricted indeed.

However, not every casino is able to automatically detect where you come from based on your IP. They should, however, adjust the registration form adequately. Restricted countries should not be available in the registration form, so the player will know he should check the terms. When we're talking about responsibility, this will maybe surprise you, but every player should read terms and conditions because by creating an account, you agree to them. 🙏

Were you able to register by filling in Spain as your country of residence, please?

I got it now—thank you.

Out of curiosity, did the casino actually use the fact that you live in Spain against you? Is this perhaps the reason for not paying out the winnings?

I also spotted a self-exclusion request mentioned in the associated complaint, so I'm guessing it is a more complex situation. Since I am not very knowledgeable about the specifics and I do not want to say something insufficient, it might be wiser to wait for an update from your complaint handler instead.

Can you update me once the case progresses further, please?

Thank you. I hope the casino will process your documents soon and also that the complaint will be fairly resolved. Just try to hold on because I imagine it will take some time.

If there is anything on your mind, we will be here for you.

Hi everyone has anybody get money from betonred last days?

I’ve get verification it was positive and now the withdrawal status is suspended due to high volume of transactions 😅(this very funny reason). Anyone?

@Betonred?

Betonred är ett bluffcasino.

De maskerar transaktioner via ett annat företag.

Naturligtvis svarar inte företaget och det är omöjligt att få pengar från dem.

Kan någon klaga på Estolio Limited?

Hi Radka, do u hava any signals about liqudity betonred and missing withdrawals?

May I ask how long you are waiting for yours?

Sometimes it may happen that an online casino is overloaded with withdrawal requests and some delays occur, you know.

Var kan jag lämna in ett klagomål mot Betonred?

De berättade för mig att banken hade dragit tillbaka mina betalningar som gick till casinot, men jag fick inga pengar tillbaka.

FIVE DAYS after verification they sad that my withdrawal in the department which name cant say 🙂. and morning they say contact us evening but in the evening they sad contact tommorow. I don't know what is the normal time for processing withdrawal for betonred but earlier it was max one working day

This site hosts tournaments and they don't say what form the prizes are delivered in. So at first glance, you would assume the prize is real money with no wagering requirements, since it doesn't mention bonus money anywhere, but after contacting the support, they said the prize was a sports bonus. Extremely misleading and deceptive from this casino.

So, could you tell us more, please? What exactly happened there? Is it related to the deposit or the withdrawal, please?