Betmaster är en bluff! (sida 2)

That's a good news! Thanks for the update 🙂

Hello,

That's great! 👍. We are all always happy about every resolved complaint.

Come visit the forum and share your experiences with our community from time to time 😉.

Peace . I made a deposit of 3000 dollars. I played sports games and earned. I wanted to check the reliability of the site so I tried to withdraw money for $100. I saw that it worked at first but a few days later I tried to withdraw $600. Then they started with the extra requests as my friends told. They started asking for strange requests like they mentioned here. They asked for a selfie with their Chet. They asked for a screenshot of the wallet from which I made the deposit. I don't know what it has to do with it, but I sent it anyway. And I'm still waiting for an answer without an answer.

Hello,

I think that unless you withdraw a higher sum, verification is not required, however, if you submit a withdrawal for a higher sum, the verification is triggered.

Just cooperate and provide all the necessary documents, can you do that, please?

What questions do you find so strange, I wonder.

Kindly note you must get verified in order to acquire your winnings. That is inevitable now, the casino must be sure that you deposited and played with your funds and that it was you who played all the time.

Hej, jag hittade den här sidan, tack för den. Jag har också problem med betmaster. Kan någon ge mig en god natts sömn, är det någon här? Tack så mycket för ditt svar

Hej,

vad kan vi hjälpa till med?

Jag öppnade ett konto hos betmaster för ca 2 månader sedan. Först förlorade jag, men den senaste tiden har jag börjat bli bättre och jag har problem med urvalet. Först och främst ville de skicka en selfie med en medborgare, ett betalkort och en bild på chatten, som en annan användare också skrev i den här tråden. Jag skickade allt, 2 uttag lyckades och allt såg ok ut. Det senaste urvalet skedde för 10 dagar sedan, sedan dess har alla urval varit ryska. När jag frågar anledningen får jag vänta på svar från representationsavdelningen. Det senaste uttaget, som låtsades vara lyckat, nådde inte mitt konto ens efter en vecka. Jag har ett foto på all kommunikation, jag kan skicka det vid behov. Har du problem med det här företaget, de skickar pengarna, ska jag vänta? Hur länge? Tack för ditt svar

Hej,

så fort pengarna inte kommer in på kontot tycker jag att det är lämpligt att lösa klagomålet. Det är riktigt bra att du har allt dokumenterat och det kommer definitivt att underlätta reklamationsprocessen. Jag kan inte ge dig något specifikt svar på vart pengarna tagit vägen, eller hur länge du ska vänta, här tycker jag att en förklaring från casinot är på sin plats.

Vänligen klicka på denna länk , lämna in ett klagomål och infoga omedelbart all relevant kommunikation, skärmdumpar, helt enkelt allt du har till ditt förfogande, och så att du inte behöver beskriva vad som hände igen, kopiera gärna ditt tidigare inlägg till introduktionen .

Vårt klagomålsteam kommer att gå igenom allt detta noggrant och försöka klargöra situationen.

Tack för ditt svar, jag fyller i och skickar klagomålet. Jag ska bara tillägga att pengarna från det senaste lyckade uttaget kom, det är mitt fel, så det här är OK. Följande 9 uttagsförsök avbröts dock av dem och jag väntar fortfarande på ett uttalande, jag håller tillbaka, jag vill inte betala. Så jag ska fylla i formuläret.

När jag fyllde i klagomålet stötte jag på information om att utbetalning av vinster kan ta upp till 2 veckor. Det tar en vecka för mig. Ska jag ändå försöka vänta, eller skicka ett klagomål direkt och inte vänta? Vid uttag från casinot erbjuder inte Betmaster det i första steget, så vad ska jag fylla i där? Tack så mycket för din tid och din vilja och jag väntar på ditt svar.

Ja, det är sant att vi ger kasinon 2 veckor på sig att helt verifiera kontot och betala ut vinsterna, men i det här fallet lämnade de lugnt klagomålet, det är möjligt att efter att ha övervägt situationen kommer teamet att rekommendera att vänta en lite längre, men det spelar ingen roll. Om det inte går att välja från Betmaster-menyn (och jag erkänner att jag inte kan komma på någon anledning för tillfället), vänligen ange alternativet "okänt casino" eller något liknande, det alternativet är möjligt där, och snälla nämn i beskrivningen av problemet att det är Betmaster.

Om några andra komplikationer uppstår, skriv gärna - vi ska försöka ge råd 🙂

Förhoppningsvis kommer problemet att lösas snart.

Hi, I've been trying for a week to make a withdrawal from the account in an amount higher than 150 dollars. I am always answered by email that the request failed. But if I withdraw a relatively small amount like 50 dollars, the withdrawal is accepted. But they let me do it, I think once a day. I contacted their customer service and they replied that there was a problem with the withdrawal process. My question is if there is a problem then what does it matter what amount is involved? But I think they don't want to make the withdrawal to keep the money with them and keep betting until I lose all the money.

Hey. I'm sorry to hear about your situation, but I have to point out that we give the casino 14 days to process the withdrawal. 

However, when you asked support and they said they had a problem with the withdrawal process, my question is, have you ever withdrawn a higher amount before or is it just the first time ? Did you also try to ask why you can only withdraw once a day ? Do you withdraw using the same method as you deposit ? Sometimes it's also good to look at the Terms and Conditions to see if there is something written there as well. 

I noticed that you have already filed a complaint, so we will have to wait and see how the situation continues. Could you update us if you get any new information, or if you get money from the casino ? 

Hey . Thank you very much for considering my comment. Regarding the questions above. Yes, I tried to withdraw money from the account and it worked. The most I ever withdrew was $600. But now they want me to withdraw the money in a different way through what is called muchbetter. And the problem is that my country does not support this wallet. But regarding the method of deposit, this is the same method I am trying to withdraw. Through a currency called Cardano with which I also used the deposit.

Below i send the dialog with thim and This is the answer I got from them every time I contacted customer service.

(( Regarding your issue, please note that we understand your frustration with the situation. Unfortunately, at this time, we do not have a specific timetable for when the issue will be resolved. However, we want to assure you that our team is working to help find a solution as soon as possible.

We appreciate your understanding, and hope to resolve the issue as soon as possible.)))

Thank you for your prompt response on this matter.

Dear client, we value your understanding and wish to inform you that, regrettably, we are currently encountering challenges in processing payments through ADA cryptocurrency.

This inconvenience is a result of temporary maintenance being conducted on the payment system's side.

In light of this situation, we strongly recommend the usage of the MuchBetter withdrawal option for your transaction. This method is currently functioning smoothly.

Could you please confirm your agreement with the MuchBetter withdrawal option? This will enable us to proceed with sending the request to our Financial Department for processing.

Your confirmation will greatly assist us in swiftly moving forward with the necessary steps.

I have two problems here. One is that I am not sure that my country supports the muchbetter wallet and the second is that if it does, I am afraid that they will come claiming that I am trying to make a withdrawal from the account using a method different from the method through which I made the deposit and then they will block my account. What do you suggest I do in such a situation?

Hey. In this case, I would recommend double checking with the casino to see if you can use the payment method they suggested, as yours is not currently available. You will at least have proof if they say yes and if they say no, you can try asking for another alternative. 

You can also check with support if the MuchBetter wallet is OK in your country. I think they will be able to give you the best advice. 

Will you try it ? 

Let us know what the casino said. 

I will check with muchbetter's customer service if the money can be transferred. I will update them if there is anything new

I want to inform you that today I tried to make a transfer of 100 ada. But when I tried to increase the amount again it told me that the transfer failed. Attached are photos from the account.

Hello.

There might even be technical reasons behind the failure, so allow me to repeat Jaro's question: Have you asked the chat operator or support for an explanation?

What have you got, please?