BetMartini Casino – generell diskussion (sida 2)

Om jag inte har fel så skickade jag en skärmdump av bonusarna via e-post

Well, it's a shame if I'm honest that you can't access this information because you've been blocked. But on the other hand, it's nice if you managed to send a screenshot to Petronella via email. Of course, anything you have on this case I think will be useful, although I don't know if you have any other evidence. Anyway, for now we have to wait and see where the situation goes from here. 

God morgon till Petronella, för några dagar sedan skickade jag allt jag hade mellan mejl och skärmar

That's exactly what needed to be done. Now it's our team's turn to look at everything. We'll see where our they end up. 

Even i deposited 5,000 inr and trying to withdraw 38,000 inr. It's pending since 48 hours. They didn't even ask any documents and live chat not working .

Is this your first withdrawal at this casino, or did you have any before, perhaps? What payment method did you used here? Just try to be little more patient, and maybe send an email to their support, if you see, that nothing is happening. Are you able to log in to your account?

Yes first deposit and withdraw. But I played in a similar casino( same owner company but they paid me but closed my account there 😂)

Here it's an even worst site they're not even replying

It's frustrating and not very pleasant when the casino doesn't answer you. However, if you have received some money from sister casinos, I hope that will be the case here as well. 

What payment method did you use ?

I deposited via upi( Indian) and as upi withdraw is not there. I'm using bitcoin(crypto) to withdraw. It's been 3 days and they're replying once per 24 hours that they'll let me know once it's successful. But see I saw many bad reviews for this site . Only when casinoguru or askgamblers ask them for update they fasten up the process.

We usually give casinos 14 full days to proceed the payment, before we intervene, as Nick has explained to you in your complaint as well. So unfortunately there is nothing much we can do right now to help you out. Have you tried to ask the customer support what is this delay about, perhaps? Please let us know whenever there is any update, we'll wait for your reply.

Hey please,they are not even replying via mail since 4 days . Please directly ask the casino please .

I definitely understand that it's not nice if the casino doesn't respond, but as mentioned before, we have a time frame that we give the casinos to do everything they need to do in order to make a withdrawal. So when it passes then our team will intervene, but until then you will have to be patient too. 

I also saw that the casino told you that they will give you an update on your withdrawal, so obviously you will have to keep a cool head and hopefully it will be as soon as possible. 

If you have an update, let me know. 👍☘️

SCAM. They don't pay out funds

Hello, could you say more about your situation ? How long have you been waiting and why the casino doesn't want to pay your money ? Do they have a reason ? Do you already have a verified account with the casino ? 

Tell me a little more please. 

Jag hade samma problem med en vinst på 4500 euro efter många mejl och efter ett tag betalade de mig bara 500 och det visade sig att det var en bonus och jag kunde inte ta ut ett högre belopp än 500 euro

Jag frågade efter villkoren för bonusen och de skickade den aldrig till mig, men det fanns inga villkor på deras sida

Enligt min åsikt borde vi alla samlas och sprida en bra fördömande och se till att de blockerar deras sida

Aldrig mer med plattformar som denna

Håll dig borta

Hello, and thank you for this warning!

It seems like there is another point players should be aware of. Have you seen its safety index before you decided to play there?

Well, check it out here 👈, if you're interested.

Regarding the bonus, is it possible to see your bonus history or an active bonus somewhere in the casino account? In my opinion, it would be pretty handy, especially in this casino.

Låt oss glömma att det är bättre

Råd till alla spelare som jag

Lämna dessa webbplatser ifred, slösa inte dina pengar

Så länge vi häller allt ok

I det ögonblick du vinner börjar problemen, men jag svarar inte på mejl, men chattoperatörerna svarar alla på samma sätt, jag har inte hittat tusen ursäkter för att inte betala, om du börjar bli arg stänger de ditt konto.

Absurt, låt oss inte slösa pengar

I'm definitely sorry to hear about the casino experience you had. 

But does this apply to your complaint that you had six months ago ? If so, I saw that you won from a bonus that was free, and I don't think 500 is a small amount at all. You didn't have any Terms and Conditions to tell you in advance how the bonus works ?

Nej, det var därför jag blev förbannad

Också för att jag på den här sidan betalade mer än 5000 euro på mindre än 10 dagar

När den här bonusen kom var jag tvungen att nå, om jag inte har fel, x 40 vilket jag gjorde och automatiskt togs alla pengar jag hade bort och lämnade 300 euro jag fortsatte spela tills jag nådde en siffra på 4500 euro

Jag spelade också på andra casinon och när jag gjorde uttag stod det att jag inte kunde ta ut mer än 500 euro

Hur som helst, det viktiga är nu att andra spelare inte faller för det som jag gjorde och slösar pengar så här på opålitliga casinon.

Hm, I think a casino should always have such things mentioned somewhere. Max cashout on bonuses for sure and also whether the cap is done right after wagering the bonus or upon withdrawal. If it's not in the case of a single bonus that is sent to you via email, it should at least be in the Terms and Conditions. 

However, if you can't find such things anywhere, in that case I would always contact support or live chat to find out this information. 

If they couldn't tell me, then I wouldn't play in a casino with a bonus. 🙁